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Phil

Phil

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Phil
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  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Edit with BeBuilder update Comment by Phil June 12
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Secret/weird 40px bottom margin Comment by Phil June 12
  • Hi, Yes, there is an option for that. See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-use-mega-menu/ However, please note that Mega Menu templates works only with the header templates: https://support.muffing…
    in Submenu list is to long Comment by Phil June 12
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Pages and Posts pages not loading after 28.1 update Comment by Phil June 12
  • No, it is not possible, as it would cause many issues and malfunctions probably right after the next update. The only option is to move your changes into the child theme manually. Best regards
    in Child theme Comment by Phil June 12
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Categories names don't appear at Blog Slider Comment by Phil June 12
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Slider category error Comment by Phil June 12
  • Try the following CSS code: #popup_contact p{  font-size: 13px;  line-height: 1.6em;  margin-bottom: 8px } #popup_contact .column input{  margin-bottom: 0px!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. It d…
    in Menu and logo problem Comment by Phil June 12
  • So everything is fine at the moment? Can I help you with anything else? Best regards
    in gap between the menu and logo and transparence Comment by Phil June 12
  • Check the following article and do as explained there: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ After that let me know if it helped. Thanks
    in Second and third slider no animation Comment by Phil June 12
  • Hi, It seems that you have a custom CSS code for that: https://forum.muffingroup.com/betheme/uploads/028/HTV02T3I9GNG.png Please go to all places where you used custom CSS to find it. Best regards
    in New color blog posts and Woocommerce Comment by Phil June 12
  • I was informed by the dev team that this problem could occur when templates were assigned to categories, and not to the Entire site. If you have this situation on all your websites, please update Betheme to the newest version, and check if the issue…
    in WooCommerce Templates are not working Comment by Phil June 12
  • 1) Checkout edition should be done in the checkout page: https://forum.muffingroup.com/betheme/uploads/190/X4QDE2KN5A58.png https://forum.muffingroup.com/betheme/uploads/209/6X7EIKOCXUHU.png Or through templates: https://support.muffingroup.com/vide…
    in Unable to change phone number from options to mandatory at checkout Comment by Phil June 12
  • It loads this way because the full-screen option is enabled for this section. I disabled it and set a few settings in Theme options -> Performance. See the results: https://forum.muffingroup.com/betheme/uploads/647/8RCG9OFXNX6F.png https://forum.…
    in Mobile Site issue Comment by Phil June 12
  • Hi, Instead of using Blog element, open Pre-built sections tab, and choose one of the templates: https://forum.muffingroup.com/betheme/uploads/313/RPISRQS4F7LE.png Then put the excerpt into the heading element, and under the style tab use the Line c…
    in Change the Excerpt length / Showing read more Comment by Phil June 12
  • Hi, Please explain in more detail what is happening. It would also help if you attach screenshots showing your issue. Thanks
    in https://themes.muffingroup.com/be/video3/ problem saving Comment by Phil June 12
  • We are checking it. Currently, verify that the template saves correctly when you select it, click on any element on the page, and update the page. You can also check if the problem persists when you disable all plugins except WPML, and by switching …
    in be-builder save don't works Comment by Phil June 11
  • So, please explain in more detail what your goal is and what exactly you want to achieve, because I do not quite understand. Thanks
    in Unable to change phone number from options to mandatory at checkout Comment by Phil June 11
  • Hi, What resolution do you refer to? Did you use the responsive editing? https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ Best regards
    in page not ok Comment by Phil June 11
  • Try the following CSS code: #Top_bar .menu li ul li{  width: 300px!important; } #Top_bar .menu li ul li ul{  left: 300px!important; } Please put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Submenu items overlapping Comment by Phil June 11
  • I have not opened it in Chrome or Edge before, and after checking that, it appears correct (not only in incognito mode). Check the video in Edge: https://forum.muffingroup.com/betheme/uploads/797/EINMYB3Y3U05.zip The option to display a pop-up after…
    in POP UP NOT SHOWING ON WEBSITE Comment by Phil June 11
  • Yes, also on iPad. I was checking that on iPad 9th, and unfortunately I do not have an access to the 2nd gen. Best regards
    in video not showing on iPAD Comment by Phil June 11
  • For that, you should contact the WooCommerce support instead. Best regards
    in Unable to change phone number from options to mandatory at checkout Comment by Phil June 11
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in gap between the menu and logo and transparence Comment by Phil June 11
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Submenu items overlapping Comment by Phil June 11
  • I checked that on Safari, and the video does not start unmuted, and the button works properly: https://forum.muffingroup.com/betheme/uploads/545/A4OB2OG45C5Y.zip On iPad and iPhone, it works correctly too. Best regards
    in video not showing on iPAD Comment by Phil June 11
  • I am happy to see that it works for you now. If you have any further questions or concerns, please don't hesitate to ask. Best regards
    in Sticky Wrap Not Working Comment by Phil June 11
  • A custom CSS code would be required for that. If you attach a link to your website, I can help you write such code. Best regards
    in Grey on hover Comment by Phil June 11
  • Please edit your header template, open the laptop view, and click on the hamburger menu: https://forum.muffingroup.com/betheme/uploads/520/FQWCCMIB5RVI.png Then open Responsive options, and check to hide it on a laptop. https://forum.muffingroup.com…
    in How to remove built in sandwich menu(icon) in main menu? Comment by Phil June 11
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in BeBuilder Editor Comment by Phil June 11
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