Support Center Visit Demo License manager Buy @ envato
Avatar

Phil

Phil

About

Username
Phil
Joined
Visits
7,242
Last Active
Roles
Moderator

Comments

  • I checked that on Safari, and the video does not start unmuted, and the button works properly: https://forum.muffingroup.com/betheme/uploads/545/A4OB2OG45C5Y.zip On iPad and iPhone, it works correctly too. Best regards
    in video not showing on iPAD Comment by Phil June 11
  • I am happy to see that it works for you now. If you have any further questions or concerns, please don't hesitate to ask. Best regards
    in Sticky Wrap Not Working Comment by Phil June 11
  • A custom CSS code would be required for that. If you attach a link to your website, I can help you write such code. Best regards
    in Grey on hover Comment by Phil June 11
  • Please edit your header template, open the laptop view, and click on the hamburger menu: https://forum.muffingroup.com/betheme/uploads/520/FQWCCMIB5RVI.png Then open Responsive options, and check to hide it on a laptop. https://forum.muffingroup.com…
    in How to remove built in sandwich menu(icon) in main menu? Comment by Phil June 11
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in BeBuilder Editor Comment by Phil June 11
  • Hi, You would have to install a child theme and manually move your changes from parent theme. There is no alternative option. Best regards
    in Child theme Comment by Phil June 11
  • No, there is no tool for that. Best regards
    in Missing options for elements. Comment by Phil June 11
  • I used a translator to translate your last message, and I assume that my last message helped you. Am I right? Can I help with anything else? Best regards
    in Problem displaying the article page alone, it does not have the same appearance as the rest of the s Comment by Phil June 11
  • I rechecked that on incognito mode, and it appears. See the following video: https://forum.muffingroup.com/betheme/uploads/095/SGUO9YZWXQ6B.zip And it appeared automatically the first time I checked it. You have an option to snooze this popup for 60…
    in POP UP NOT SHOWING ON WEBSITE Comment by Phil June 11
  • Hi, Go to Appearance -> Customize -> WooCommerce -> Checkout, and there you can find options to make phone number mandatory: https://forum.muffingroup.com/betheme/uploads/815/HJCHLBX77SNJ.png Best regards
    in Unable to change phone number from options to mandatory at checkout Comment by Phil June 11
  • The new credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/448/DV9NYFS8QMZE.png Also you did not attach anywhere screenshots pointing what you refer to. Best regards
    in video not showing on iPAD Comment by Phil June 10
  • It could be the one from the button click. If the screenshot you sent in the first message is from the popup that should appear automatically, then it is set wrongly. The following part: https://forum.muffingroup.com/betheme/uploads/540/MYY0R23L8LLS…
    in POP UP NOT SHOWING ON WEBSITE Comment by Phil June 10
  • The login credentials to your website I just received do not have admin rights. It would also help if you attach screenshots pointing out what you refer to. Thanks
    in video not showing on iPAD Comment by Phil June 10
  • Hi, Thanks for reporting. We will correct that in next update. Anyway, it is nothing to worry about, and your website will still work correctly. Best regards
    in version 28.1 Comment by Phil June 10
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you haven't received a message from us, please resend your login credentials. Ensure that you have sent all the re…
    in Pre-built Website: Unable to press any button Comment by Phil June 10
  • We have corrected it on your website, and please check it out. However, you will have to reassign the positions of these boxes. Best regards
    in Hot spot problems Comment by Phil June 10
  • Seems you assigned your contact forms to the wrong languages. In English, you have only one form: https://forum.muffingroup.com/betheme/uploads/757/AR1FX6MASUS5.png In Italian, you have the rest of them: https://forum.muffingroup.com/betheme/uploads…
    in be-builder save don't works Comment by Phil June 10
  • As I mentioned earlier, first, update Betheme to the latest version. Moreover, you have a lot of plugins active, so you should disable them to see if any of them is the culprit. Also, I see custom CSS, scripts, and a child theme active. All these fa…
    in Missing options for elements. Comment by Phil June 10
  • Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
    in Website Load Issue Comment by Phil June 10
  • No, these are two separate things, and the correction made in the topic you sent a link to could not have an effect on the paddings. A couple of versions ago, there was a problem that in the single product template, the product content had side padd…
    in inconsistent banner display Comment by Phil June 10
  • Hey, This could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lates…
    in I can't add neither new prebuilt section nor prebuilt website Comment by Phil June 10
  • If I am sure about something, then I will gladly assist. However, in this matter, my knowledge is limited, and your question is not really Betheme-related, and this is Betheme support. Best regards
    in String Translation Missing Key Phrases in Checkout Page Comment by Phil June 10
  • Hi, I am glad to see that you found the solution. Please let me know if I can help with anything else. Best regards
    in There is nothing to show here! No active slides found. Comment by Phil June 10
  • Hi, Behind the header, you have a Navigation arrow which can be hidden in Betheme -> Theme options -> Global -> Navigation & Share: https://forum.muffingroup.com/betheme/uploads/359/WNGJPTF6RXJ1.png For the header covering the title, tr…
    in Problem displaying the article page alone, it does not have the same appearance as the rest of the s Comment by Phil June 10
  • Hi, Do you mean this popup?: https://forum.muffingroup.com/betheme/uploads/371/V7LLBS9K160U.png It appeared to me correctly. Should I check a specific page or place? Best regards
    in POP UP NOT SHOWING ON WEBSITE Comment by Phil June 10
  • Hi, Under the Style option of the Image element, you can find the grayscale option. Please check if it is what you wanted to achieve. https://forum.muffingroup.com/betheme/uploads/105/GB39FVTXPS5H.png Best regards
    in Grey on hover Comment by Phil June 10
  • Hi, Please edit your attribute, and check if you do not have this options selected for it: https://forum.muffingroup.com/betheme/uploads/006/66AKK67YGNV6.png If it is checked, uncheck it, and the select option should disappear. Best regards
    in Hide the "Select a option" on the archive product page Comment by Phil June 10
  • Hi, Please check if in your slider settings you have Layout type set to Slider: https://forum.muffingroup.com/betheme/uploads/307/L957V2ZV0D81.png Moreover, adjust the Slide Duration: https://forum.muffingroup.com/betheme/uploads/456/LI3Q8QYOZ6DU.pn…
    in Second and third slider no animation Comment by Phil June 10
  • You had no product created, and it was the culprit. I created one, and it works properly now. https://forum.muffingroup.com/betheme/uploads/519/O2A2YAWW7L6B.png https://forum.muffingroup.com/betheme/uploads/034/R4FJDDA0D8KI.png Best regards
    in Template woocommerce not working Comment by Phil June 10
  • Hi, Please try tip mentioned in the following article: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ If it does not work, I will need admin rights to your website to check if something is wrong. Best regards
    in video not showing on iPAD Comment by Phil June 10
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.