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Phil

Phil

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Phil
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  • Mega menus do not display on mobile. You should prepare an appropriate menu for mobile display and assign it to the menu burger element. If you want to build a custom sidebar menu, you should use a sidebar menu template. https://support.muffingroup.…
    in Side Cart Comment by Phil January 5
  • Hi, If you did not prepare any backup of your website by yourself, then you should contact your hosting provider regarding this instead. Best regards
    in Accidentally overwritten website with pre-built site – recovery options Comment by Phil January 5
  • It is better to create a new thread for different questions, but as you already asked, I will answer you here. Please put the shortcode in the Plain Text element instead, and enable shortcode parsing for it. https://forum.muffingroup.com/betheme/upl…
    in Menu needs to be centered Comment by Phil January 5
  • Hi, Did you use the Builder -> SEO option in BeBuilder? https://support.muffingroup.com/faq/builder-seo/ Best regards
    in Yoast SEO Comment by Phil January 5
  • Hi, Did you use alignment options available in the Style tab of the image element? https://forum.muffingroup.com/betheme/uploads/149/8TLA9CGYRDKN.png I also suggest trying out the Stretch option so the image will extend to entire available space. ht…
    in Issues with aligment when zoomed out it aligned left Comment by Phil January 5
  • Hi, Happy New Year to you, too! 1) Please go to Betheme -> Theme options -> Global -> Advanced, and set to hide the top content padding: https://forum.muffingroup.com/betheme/uploads/319/A8503GMKORA8.png 2) Button styles can be adjusted in …
    in change the color of the gray button? Comment by Phil January 5
  • Hi, If you use the Hide content option, then there will be no duplicated content, and you will not have to worry about that. Also, with this option google index will not scrape that, as the generated content is not present on the live site but only …
    in AI SEO Comment by Phil January 3
  • Hey, This could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lates…
    in Pre-built Sections and pages not importing Comment by Phil January 3
  • Our support team is here to help guide you through the process and provide assistance whenever questions or technical issues arise. While we are unable to build or assemble the website on your behalf, we will be more than happy to explain each step,…
    in Side Cart Comment by Phil January 3
  • Hi, 1) Did you try using Stack | Center header layout? https://forum.muffingroup.com/betheme/uploads/233/95A6YRTO6UTJ.png 2) That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following step…
    in Menu needs to be centered Comment by Phil January 3
  • Hi, Please set border radius for the Icon wrapper in the Style tab of the Icon Box: https://forum.muffingroup.com/betheme/uploads/356/DV8AKWG0XDTH.png Best regards
    in Icon Box image with rounded corners? Comment by Phil January 2
  • Hi, Please do a test and remove the animation from that box. When you do that, see if the problem persists. Best regards
    in Query loop slider not loading correctly Comment by Phil January 2
  • Hi, Edit this section, and change the Navigation to none: https://forum.muffingroup.com/betheme/uploads/365/2TJKLX9GXLUP.png Best regards
    in How to remove this arrow Comment by Phil January 2
  • Edit the wrap with this ToC, and in Advanced -> Extras, change the Overflow to Auto: https://forum.muffingroup.com/betheme/uploads/170/37RX7A70D0Q5.png If this will not have any effect, you can additionally set a custom height for this wrap: http…
    in it's posible to create a scroll for Table of content ? Comment by Phil January 2
  • Hi, Can you tell the screen resolution you have this problem with, please? Thanks
    in it's posible to create a scroll for Table of content ? Comment by Phil January 2
  • Hi, That is right. We do not have a printable file for the documentation. Best regards
    in Printable documentation in pdf or doc Comment by Phil January 2
  • Hey, This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-to…
    in Upgrade from 20.9.6.1 for BeTheme and plugins fails with error "The package contains no files" Comment by Phil January 2
  • Do as I described here: https://forum.muffingroup.com/betheme/discussion/comment/275195#Comment_275195 But put the cart icon in the wrap on the right. Best regards
    in Side Cart Comment by Phil December 2025
  • Hi, There is no option to do that for the menu item. As a workaround, you can use the Header Builder and put the link with a popup manually. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com/video-tu…
    in Open Popup from default Wordpress Menu Item Comment by Phil December 2025
  • FYI, note that there was never version 2.8.2, and the newest one is 28.2.1. The only option to revert to the previous version is to do it via website backup, as we do not provide older versions of Betheme. Best regards
    in Fatal error after updating to 2.8.2 when using X Product Filter for WooCommerce Comment by Phil December 2025
  • Go to Betheme -> Theme options -> Shop -> General, and set to hide the Sticky shop menu: https://forum.muffingroup.com/betheme/uploads/404/DMUUM85R7AJ7.png Best regards
    in Side Cart Comment by Phil December 2025
  • In your mega menu query loops you have a category selected that does not exist on your website: https://forum.muffingroup.com/betheme/uploads/528/R4EBV749AT6H.png https://forum.muffingroup.com/betheme/uploads/973/TBMX8OEQN94S.png When you remove it,…
    in Error on Mega Menu Comment by Phil December 2025
  • It is the following dynamic data: https://forum.muffingroup.com/betheme/uploads/541/230WXQB378NH.png Best regards
    in How to increase slider width Comment by Phil December 2025
  • Hi, Slider has pre-defined sizes, and it does not have an option to modify it. You can use Query Loop instead. https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-Wf Best regards
    in How to increase slider width Comment by Phil December 2025
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in Fatal error after updating to 2.8.2 when using X Product Filter for WooCommerce Comment by Phil December 2025
  • The current design you have is not optimal for modern solutions. I created a new section below with an example showing a better approach for that, so the mobile display would look better. Currently, I set this section to be hidden, but you can show …
    in Issue with Overlay Comment by Phil December 2025
  • Hi, I have checked that with Firefox, and it does not display for me as well. It seems that the image used for the mask shape does not exist on your server: https://forum.muffingroup.com/betheme/uploads/123/4N7HU101QL9F.png Please try to reupload/re…
    in Safari Number not visible bug Comment by Phil December 2025
  • We are glad we could help. Best regards
    in Question about atribute ALT for post template Comment by Phil December 2025
  • We must take a closer look at this. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. …
    in Error on Mega Menu Comment by Phil December 2025
  • I received your private message, but the user you sent credentials to does not have admin rights. Please change this user's privileges. Thanks
    in Issue with Overlay Comment by Phil December 2025
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