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Phil

Phil

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Phil
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  • Hi, Please do not create duplicate topics. I have answered you here: https://forum.muffingroup.com/betheme/discussion/78590/product-variables-cannot-be-selected#latest Best regards
    in Can't select variable?? Comment by Phil June 4
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Product variables cannot be selected Comment by Phil June 4
  • Please send us the WordPress dashboard access to both domains and the license key privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice!…
    in BETHEME LICENCE USED ON SUB DOMAINS Comment by Phil June 4
  • In version 27.5.6, we had to make some limitations to SVG files (including animation) due to potential vulnerability, and that is why it does not work unfortunately, and this demo was created before these changes. Best regards
    in beparty 5 issues Comment by Phil June 4
  • One of your plugins is the root cause. I disabled all except the ones we support, and slider loads correctly: https://forum.muffingroup.com/betheme/uploads/816/XPVD6RPPKZSI.png Best regards
    in Slider not loading Comment by Phil June 4
  • In the WP panel, create a new user with admin rights. On your hosting account, create account to access FTP (if you do not know how to do it, usually hostings have instructions describing the process). When you have it, go to the link I provided in …
    in Pre-built website is missing the header Comment by Phil June 4
  • As always, I am glad I could help. 😉 Best regards
    in Blog colour title Comment by Phil June 4
  • Hi, You can add it in Betheme -> Theme options -> SEO. Best regards
    in Where to write Google conversion ? Comment by Phil June 4
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Button with href of tel - colour being overridden in responsive.css Comment by Phil June 4
  • https://forum.muffingroup.com/betheme/discussion/comment/269992#Comment_269992 Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the…
    in Edit single post title section Comment by Phil June 4
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Also, do you allow us to reinst…
    in Pre-built website is missing the header Comment by Phil June 3
  • Hi, If you use the Contact Form 7 element, then you can change the labels color in the Style tab: https://forum.muffingroup.com/betheme/uploads/125/FR97UZBZBY8G.png Best regards
    in Contact form 7 text colour Comment by Phil June 3
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Cart page isn't working on 2nd language Comment by Phil June 3
  • Hi, Was the license key registered on the main domain first and then on the subdomain? If not, please deregister it through Betheme -> Dashboard, go to the main domain register it, and then register on the subdomain. Best regards
    in BETHEME LICENCE USED ON SUB DOMAINS Comment by Phil June 3
  • I found the following article about it: https://wpml.org/errata/woocommerce-filter-by-price-widget-is-not-working-for-secondary-currencies/ Best regards
    in Translating Cookie Notice in WPML Without Using .po Files Comment by Phil June 3
  • Hi, Did you try changing it in the Style tab? https://forum.muffingroup.com/betheme/uploads/453/C68UH5TI40HW.png Best regards
    in Blog colour title Comment by Phil June 3
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Menu and logo problem Comment by Phil June 3
  • For the Query Loop correction, please wait for an update. Thanks
    in fighting with conditional logic Comment by Phil June 3
  • I see, I just downloaded this demo on my end, and there is a mask shape image that is missing on your website: https://themes.muffingroup.com/be/party5/wp-content/uploads/2023/09/party5-shapemask1.svg Due to the absence of this image, the mask shape…
    in beparty 5 issues Comment by Phil June 3
  • We have corrected it, please check it out. Unfortunately, applying a fix for the entire site could reset the changes you made in the meantime, and that is why we must correct this point by point. Best regards
    in Broken CSS after last update Comment by Phil June 3
  • Hi, The stars are based on the product reviews. https://forum.muffingroup.com/betheme/uploads/966/RABH0BHHTQ21.png https://forum.muffingroup.com/betheme/uploads/934/36XMYZV59CCD.png Best regards
    in How are the stars set? Comment by Phil June 3
  • I checked that, and I do not see the shipping address: https://forum.muffingroup.com/betheme/uploads/682/XMRHTR7H5JZI.png Did you handle this in the meantime? Best regards
    in Virtual product without shipping address Comment by Phil June 3
  • You hid this section on other devices except desktop: https://forum.muffingroup.com/betheme/uploads/766/8L1VL9BG03YF.png I showed it back: https://forum.muffingroup.com/betheme/uploads/350/MQPRSJ1ZZHNI.png Best regards
    in footer Comment by Phil June 3
  • If the custom code placed in the HTML element does not work, and this error appears, it is most likely due to the server, as it might have protection that prevents this code from working. I suggest contacting your hosting provider regarding this cod…
    in Homepage Sections – Horizontal Scrollable User Content Comment by Phil June 3
  • I do not see this text on your website, but I assume that it comes directly from WooCommerce, and usually such texts are translated automatically by Woo based on the user's language. Best regards
    in Translating Cookie Notice in WPML Without Using .po Files Comment by Phil June 3
  • Hi, You can install or update the bundled plugin from Betheme -> Install Plugins. If the newest version is not available yet, please wait for it. The plugins you buy with the theme are not premium plugins. If you want instant updates, you have to…
    in slider require activation to update Comment by Phil June 3
  • Hi, Do you mean an anchor link? If yes, then you must add a unique ID to that wrap, and in the button link field, put that ID. https://forum.muffingroup.com/betheme/uploads/642/XVO0SN7CUAJZ.png https://forum.muffingroup.com/betheme/uploads/002/VFVRJ…
    in Button Link to Wrap Comment by Phil June 3
  • Hi, Go to Betheme -> Theme options -> Global -> Logo, and there you can change it. https://forum.muffingroup.com/betheme/uploads/636/E6PR4FVGHFLD.png Best regards
    in How to change the logo? Comment by Phil June 3
  • Please, turn off all of the plugins (except Elementor), refresh your cache, and check if the problem persists. If this will not help please send us the WordPress dashboard access privately through the contact form, which is on the right side at http…
    in Prebuild-website “lawyer6” cannot be edited with elementor Comment by Phil June 3
  • I am a member of the support team, and I do not recall every single one of the 724 pre-built websites that the designer team has so far created, nor do I remember exactly how they were constructed, especially when you attach only a small part of the…
    in How to cancel or change the background of this homepage? Comment by Phil June 3
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