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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Logo cut off Comment by Phil February 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, please, switch to another theme to see if this problem comes from our theme. Thanks
    in Problem publishing new page Comment by Phil February 2023
  • I will need to take a closer look at this. Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reas…
    in BeBuilder not displaying changes on preview page and elementor pro not enabled on here Comment by Phil February 2023
  • Hi @vesindejan, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure the page is not under main…
    in I can't change color on Top Header background Comment by Phil February 2023
  • Can you explain how you would like to customize it? Thanks
    in Hide price and show attribute/variant in catalogue mode Comment by Phil February 2023
  • There is still a mixed content error on your website. https://forum.muffingroup.com/betheme/uploads/016/FAVE8WCC6HJ5.png Did you contact your hosting provider regarding this? Best regards
    in some bags and need help) Comment by Phil February 2023
  • Hi, Please, check the following video: https://youtube.com/shorts/E7Sf85ncGPc?feature=share There you will find out how to hide this. Best regards
    in Shop menu - hide on mobile on landing page Comment by Phil February 2023
  • Hi, You still have low max input vars on your server. https://forum.muffingroup.com/betheme/uploads/160/9U9Q7YUH0W45.png Please, contact your hosting provider, and ask them to correct that. Best regards
    in Content not copying correctly during export Comment by Phil February 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Edits don't save - Update button locks up Comment by Phil February 2023
  • Hi, Please, go to Betheme -> Theme options -> Custom CSS & JS -> CSS, put there the following CSS code: @media only screen and (max-width:767px){    .mcb-sidebar{       z-index: 1;    } } After that, check if the problem persists. Than…
    in Widgets not showing on mobile (blank space) Comment by Phil February 2023
  • Sorry, I could not answer you because you wrote beyond my working time. I still could not replicate that. What OS and browser are you using? Best regards
    in Hanging and long loading when trying to edit pages using Be editor. Comment by Phil February 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Betheme Cart, Checkout pages and WooShop template editing Comment by Phil February 2023
  • Hi, Please, check the following link: https://support.muffingroup.com/faq/how-do-i-link-an-anchor-on-the-same-page/ There you will find out how to properly assign anchor links. If something is unclear, or you will have additional questions, feel fre…
    in How can Comment by Phil February 2023
  • Hi, Did you follow the steps mentioned in the following link?: https://support.muffingroup.com/documentation/installation-updates/ If yes, please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, plea…
    in Installation Error Comment by Phil February 2023
  • Hey, Please update Betheme to the newest version, and send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the …
    in betheme update and wpbakery Comment by Phil February 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in cannot able to access premium bundled plugins Comment by Phil February 2023
  • Hi, 1, 3) Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under ma…
    in Mobile Menu not Working abl-networkingsolutions.com Comment by Phil February 2023
  • Hi, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ There you will find out how to customize it. Thanks
    in ShopPage styles Edit for Mobile Comment by Phil February 2023
  • Hi, Please, open the options of the Image element, and in Style tab, change the Align to Center. https://forum.muffingroup.com/betheme/uploads/266/ACZN0UI10RXH.png Thanks
    in Haven't been able to center image horizontally. It is 'stuck' on the left. Comment by Phil February 2023
  • I can see that the CSS is present on your website, and it works. https://forum.muffingroup.com/betheme/uploads/632/6Z27T49UP2VD.png To show you that it works, I modified the value in the developer tools: https://forum.muffingroup.com/betheme/uploads…
    in Trying to make font bigger Comment by Phil February 2023
  • Hi, Dynamics Data can be used and works in BeBuilder Blocks, but we did not add database icons there. We are currently rebuilding BeBuilder Blocks, but for now, you would have to copy and paste dynamic data if you want to use them in BeBuilder Block…
    in Dynamic data available in BeBuilder Blocks? Comment by Phil February 2023
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure the page is not under maintenance before you prov…
    in create account page Comment by Phil February 2023
  • Hi, 1) This would require writing a custom CSS code. I can help you with that, but I need a website link. 2) You can create a new header for the shop only with the Header Builder and conditions. Check the following video tutorial: https://support.mu…
    in Breadcrumbs on Shopage Comment by Phil February 2023
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure the page is not under maintenance before you prov…
    in Phone Number in Contact Info Comment by Phil February 2023
  • Hi, Please, explain your problem in more detail. Moreover, please, always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Al…
    in allmen7 Comment by Phil February 2023
  • Hi, You need to create a new template and assign it to the category of your choice with the conditions. Check the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-custom-template-for-the-shop/ Thanks
    in Category section Edits Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Style related products Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Change Button Icon Colour Comment by Phil February 2023
  • You need to increase the iframe height. https://forum.muffingroup.com/betheme/uploads/933/SPX4OZQ96YH4.png Best regards
    in Want to embed 'scorecard' using iframes? Comment by Phil February 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Slider Comment by Phil February 2023
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