Phil
Phil
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- Phil
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Comments
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It must be added in the theme files, and we do not provide help with file customization, so if you want to add it on your own you would have to contact your web developer regarding this. We do not have an ETA time for that, and I can only suggest ch…
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In Appearance -> Customize -> Additional CSS, you have the following CSS code that is the root cause: https://forum.muffingroup.com/betheme/uploads/274/6DVN0DHAG2AL.png Remove it, and the issue will be gone. Best regards
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If you have not gotten any answer yet, please wait, or send another message and describe your problem in the contact form. Best regards
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I am happy to see that you handled it. Can I help with anything else? Best regards
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, Do you have GDPR 2.0 active in the theme options? There is an option to deny cookies: https://forum.muffingroup.com/betheme/uploads/424/VXXWMRJIEMRK.png Best regards
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We have received your private message and are reviewing it. Best regards
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Hi, There is a Cross-Origin error on your website, and most likely it is the root cause. https://forum.muffingroup.com/betheme/uploads/391/459YCAF2IYCQ.png Regarding this, you should contact your hosting provider. Best regards
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You will know this best when you test it out. Anyway, there is no other way to achieve this. Best regards
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Nope, not yet, unfortunately. Best regards
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What do you mean that it does not work? It is right there: https://forum.muffingroup.com/betheme/uploads/598/DTCQSTJSDS50.png Best regards
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Hi, Go to Betheme -> Theme options -> Global -> Navigation & Share, and uncheck these options: https://forum.muffingroup.com/betheme/uploads/261/PRKC0S9CTLD5.png Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please go to Betheme -> System status, and check if everything is correct there. If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muff…
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But I need a link to your website as well, as I mentioned in my previous message. Please send it. Thanks
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Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance …
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, You should do as the message says, so contact us through the contact form provided there. Best regards
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After thoroughly testing all possible configurations, we have confirmed that the og:image tag generated by the plugin is not functioning as expected. The root cause is that Facebook’s crawler requires the og:image property to be explicitly defined i…
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No, we do not have ETA for that. Also, being on the to-do list does not guarantee that this feature will be introduced, as we must check if it works well with the theme and if it does not break anything. Best regards
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Hi, Did you try to adjust it in the Style tab of this element? https://forum.muffingroup.com/betheme/uploads/292/SE098DF1XH06.png Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, You can divide it into three elements in one wrap: two column texts, and one image element. Put one column text and image next to each other (e.g. 2/3 text and 1/3 image), and below them full width column text element. Best regards
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I do not see the code I have sent you in your website source. If you removed it, please leave it be, so I can check what is wrong. Also if you have any sort of cache, please purge it after insertign the code into your theme options. Best regards
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We have corrected it on your websute, and this fix will be included in the upcoming update. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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So everything works correctly now? Is there anything else I can help you with? Best regards
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Wordfence is blocking that. See the following article: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ Or disable Wordfence. Best regards
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If the website became a target of a hacker attack, then it is not a Betheme-related issue. We can help if the issue comes directly from the theme or there is any malfunction, but not in such a situation. In this situation I can suggest to revert a b…
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All plugins except those we support. Please check the link I sent in my previous message. Thanks