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Phil

Phil

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Phil
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  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Editing Within Builder - Not Showing Correctly. Comment by Phil May 21
  • Hi, I am happy to see that you handled it. Is there anything else I can help you with? Best regards
    in iphone -> phone number problem on phone icon Comment by Phil May 21
  • Hi, Please edit your Checkout page, and check if you have the checkout shortcode placed there: https://forum.muffingroup.com/betheme/uploads/137/ZR0MEQY31FXV.png If you have blocks, remove them and replace with the shortcodes as most plugins do not …
    in Editing Checkout Fields Comment by Phil May 21
  • Hi, The letterspacing for this text is to big for the mobile view. Please decrease it for mobile devices. https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ Best regards
    in text not showing correctly Comment by Phil May 21
  • Try the following CSS code: .single-product .woocommerce-product-gallery__image img{  border-radius: 25px; } Please put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Round Corners Bug Comment by Phil May 21
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Padding / Margins won't save in v28 Comment by Phil May 21
  • Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
    in Betheme makes website go down to 60 performance on Google Page Speed Comment by Phil May 21
  • Hi, The GIF you sent does not work. Please send a link to your website so I can check that on live page. Thanks
    in QueryLoop error Comment by Phil May 21
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in WPBakery update fails Comment by Phil May 21
  • https://forum.muffingroup.com/betheme/discussion/comment/269492#Comment_269492 Yes, the contact form sends a message directly to our mailbox. https://forum.muffingroup.com/betheme/discussion/comment/269501#Comment_269501 The Betheme license is lifet…
    in Update of js_composer fails via “Install plugins” panel, licence problem? Comment by Phil May 21
  • Hi, Try the following CSS code: .mfn-wish-button .path{  stroke: rgba(0,0,0,.5)!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Wishlist icon on product image Comment by Phil May 21
  • The WP Engine caches were the root cause. After purging it started to work properly. We always suggest keeping caching tools disabled until you finish working on your website. Best regards
    in New Theme won't let me add new pre-built sections Comment by Phil May 21
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Blogger3: how to change the navbar ? Comment by Phil May 21
  • Hi, You must also adjust it on the mobile view. See the following video tutorial: https://support.muffingroup.com/video-tutorials/building-mobile-headers/ Best regards
    in Icon set in desktop and mobile visualization Comment by Phil May 21
  • I created a new customer named customerTest, and after testing and logging in, I was not redirected anywhere beyond the home page. See the following video: https://forum.muffingroup.com/betheme/uploads/884/CYYHIB27XNKT.zip Should I take any addition…
    in Login Redirects to Login/Register Comment by Phil May 20
  • Please try the following CSS code: .mfn-related .products{  display: flex;  flex-wrap: wrap;  justify-content: space-between; } .mfn-related .products:before, .mfn-related .products:after{  display: none!important; } .mfn-related .products .product{…
    in Equal Heights for Shop on Main Page & Editing Color of Checkout Buttons Comment by Phil May 20
  • Sorry, but I quite do not understand that: Ok, but the feature image still doesn't appear in place of the image I set as header. The image appears in the area where it should be displayed. Regarding the cache, only one cache will be activated after …
    in set background image for header Comment by Phil May 20
  • Unfortunately, without taking a look at the website, we are not able to tell anything. Best regards
    in Update of js_composer fails via “Install plugins” panel, licence problem? Comment by Phil May 20
  • Hi, Sorry, but I do not understand. Please explain your problem in more detail. Thanks
    in Change license Comment by Phil May 20
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in New Theme won't let me add new pre-built sections Comment by Phil May 20
  • Sorry for the misunderstanding, I did not get the initial question in your first message. Anyway, I might still not completely get what your problem is exactly. Please attach screenshots showing what you refer to for a better understanding. Thanks
    in WPBakery update fails Comment by Phil May 20
  • Hi, Please add a gallery element to your page, and add a caption to the selected images: https://forum.muffingroup.com/betheme/uploads/814/EY0AY4Z0FDWH.png https://forum.muffingroup.com/betheme/uploads/911/2UJV8R474O5L.png Best regards
    in Image gallery with description Comment by Phil May 20
  • Hi, Please attach a link to the product with this problem visible. Thanks
    in Round Corners Bug Comment by Phil May 20
  • Hi, There is no option to import only Blog layouts from other pre-built websites. However, please see the following video tutorials: https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-guide/ https://support.muffingro…
    in Be Theme - Funeral Home 2 - No Blog Comment by Phil May 20
  • Hi, Sorry, but I do not get what your goal is. Can you explain that in more detail, please If you have a graphic design showing what you need to achieve you can attach it as well. Thanks
    in Different display on mobile devices Comment by Phil May 20
  • There is a cached version of the static CSS file. After disabling this option, the space appears. https://forum.muffingroup.com/betheme/uploads/683/25AGR7VULVMO.png https://forum.muffingroup.com/betheme/uploads/879/M1XYREDGOI8Z.png That is why we al…
    in set background image for header Comment by Phil May 20
  • I am glad I could help. If there is anything else I can help you with, please let me know. Best regards
    in Editing store page in BeBuilder not working Comment by Phil May 20
  • Hi, You can delete all pages, posts, media, etc., and reset the theme options through Betheme -> Theme options -> Backup & Reset -> Backup & Reset: https://forum.muffingroup.com/betheme/uploads/934/DDG7HJHGV6RR.png Best regards
    in Delete imported template Comment by Phil May 20
  • Hi, There is no such element in Betheme yet. We have it on our to-do list, but we cannot tell when it will be available. Best regards
    in how to make dynamic tabs Comment by Phil May 20
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will check what might be the reason. Notice! Please attach a link to th…
    in Update of js_composer fails via “Install plugins” panel, licence problem? Comment by Phil May 20
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