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Phil

Phil

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Phil
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  • Sorry, but I quite do not understand that: Ok, but the feature image still doesn't appear in place of the image I set as header. The image appears in the area where it should be displayed. Regarding the cache, only one cache will be activated after …
    in set background image for header Comment by Phil May 20
  • Unfortunately, without taking a look at the website, we are not able to tell anything. Best regards
    in Update of js_composer fails via “Install plugins” panel, licence problem? Comment by Phil May 20
  • Hi, Sorry, but I do not understand. Please explain your problem in more detail. Thanks
    in Change license Comment by Phil May 20
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in New Theme won't let me add new pre-built sections Comment by Phil May 20
  • Sorry for the misunderstanding, I did not get the initial question in your first message. Anyway, I might still not completely get what your problem is exactly. Please attach screenshots showing what you refer to for a better understanding. Thanks
    in WPBakery update fails Comment by Phil May 20
  • Hi, Please add a gallery element to your page, and add a caption to the selected images: https://forum.muffingroup.com/betheme/uploads/814/EY0AY4Z0FDWH.png https://forum.muffingroup.com/betheme/uploads/911/2UJV8R474O5L.png Best regards
    in Image gallery with description Comment by Phil May 20
  • Hi, Please attach a link to the product with this problem visible. Thanks
    in Round Corners Bug Comment by Phil May 20
  • Hi, There is no option to import only Blog layouts from other pre-built websites. However, please see the following video tutorials: https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-guide/ https://support.muffingro…
    in Be Theme - Funeral Home 2 - No Blog Comment by Phil May 20
  • Hi, Sorry, but I do not get what your goal is. Can you explain that in more detail, please If you have a graphic design showing what you need to achieve you can attach it as well. Thanks
    in Different display on mobile devices Comment by Phil May 20
  • There is a cached version of the static CSS file. After disabling this option, the space appears. https://forum.muffingroup.com/betheme/uploads/683/25AGR7VULVMO.png https://forum.muffingroup.com/betheme/uploads/879/M1XYREDGOI8Z.png That is why we al…
    in set background image for header Comment by Phil May 20
  • I am glad I could help. If there is anything else I can help you with, please let me know. Best regards
    in Editing store page in BeBuilder not working Comment by Phil May 20
  • Hi, You can delete all pages, posts, media, etc., and reset the theme options through Betheme -> Theme options -> Backup & Reset -> Backup & Reset: https://forum.muffingroup.com/betheme/uploads/934/DDG7HJHGV6RR.png Best regards
    in Delete imported template Comment by Phil May 20
  • Hi, There is no such element in Betheme yet. We have it on our to-do list, but we cannot tell when it will be available. Best regards
    in how to make dynamic tabs Comment by Phil May 20
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will check what might be the reason. Notice! Please attach a link to th…
    in Update of js_composer fails via “Install plugins” panel, licence problem? Comment by Phil May 20
  • Hi, Please do not create duplicate discussions: https://forum.muffingroup.com/betheme/discussion/78451/update-of-js-composer-fails-via-install-plugins-panel-licence-problem#latest Best regards
    in WPBakery update fails Comment by Phil May 20
  • In the Section settings under Dimensions -> Height, please set the Full screen option: https://forum.muffingroup.com/betheme/uploads/096/5DSS3P1HBI14.png Also, in the Positioning settings, set the Section content position to top: https://forum.mu…
    in Homepage Sections – Horizontal Scrollable User Content Comment by Phil May 20
  • There is small space to display this image. If you add some padding to this section, the display will be better: https://forum.muffingroup.com/betheme/uploads/448/4J6JB20QEDBZ.png If this is not what you needed, please explain that in more detail. …
    in Homepage Sections – Horizontal Scrollable User Content Comment by Phil May 20
  • Please check the following article, follow the tips mentioned there, and check if the problem persists: https://support.muffingroup.com/faq/troubleshoot-guide/ Thanks
    in Strange brown image Comment by Phil May 20
  • Please try the following CSS code: .single-post .section-related-adjustment .post .desc .button{  display: none; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Editing name of Related Posts Comment by Phil May 20
  • Please do not bump your message. We send answers at 12 PM, 2 PM, and 4 PM (CET). Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. Notice…
    in How can I edit this in Elementor? Comment by Phil May 20
  • Hi, There is no such option yet, but we have it on our to-do list. Best regards
    in GDPR 2.0 – Reopen cookie modal after consent? Comment by Phil May 20
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will check what might be the reason. Notice! Please attach a link to this fo…
    in migrating a page causes error page not found Comment by Phil May 20
  • Hi, Are you editing the shop page or the shop template? You should edit the shop template: https://support.muffingroup.com/video-tutorials/how-to-create-custom-template-for-the-shop/ Best regards
    in Editing store page in BeBuilder not working Comment by Phil May 20
  • Hi, 1) Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will check what might be the reason. Notice! Please attach a link to this for…
    in Login Redirects to Login/Register Comment by Phil May 20
  • Hi, 1) Please tell me which option you have selected in Betheme -> Theme options -> Shop -> Products list for "Align to bottom from". https://forum.muffingroup.com/betheme/uploads/718/RGEYUA62NZOG.png 2) Did you set the colors for…
    in Equal Heights for Shop on Main Page & Editing Color of Checkout Buttons Comment by Phil May 20
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Can't get menu to show when published Comment by Phil May 20
  • Did you contact your hosting provider? What was their answer? Best regards
    in 404 errors when adding a new Betheme template Comment by Phil May 20
  • It is an element in the Single Product Template. https://forum.muffingroup.com/betheme/uploads/095/UMN4DU0DBA6Q.png Best regards
    in Product Template Not Loading in BeBuilder Comment by Phil May 20
  • Your Subheader is semi-transparent, and that is why it is happening. If you want us to investigate why height is not applied, please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://the…
    in set background image for header Comment by Phil May 20
  • The login credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/071/QDTKILPGM9EB.png Please resend them, but ensure that they are correct. Best regards
    in Mobile Site issue Comment by Phil May 20
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