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Phil

Phil

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Phil
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  • Hi, There is no option to show filters in the Query Loop. Best regards
    in Portfolio Filters in query loop Comment by Phil May 20
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion. Sending i…
    in Mobile Site issue Comment by Phil May 19
  • I have updated the theme on your website to the newest version, and I do not see the problem with margins/paddings you mentioned. Are there any particular pages with this problem? Regarding the templates, it seems that your server causes it. Please …
    in 404 errors when adding a new Betheme template Comment by Phil May 19
  • Did you purge the cache after the change? Best regards
    in set background image for header Comment by Phil May 19
  • Hi, The Regular Blog element does not have an offset option. However, this option is available in the Query Loops. https://forum.muffingroup.com/betheme/uploads/566/4UMM9FSHG9YZ.png https://youtu.be/maE0FuFIhjQ?si=ZsPCYfIeo3AkXij_ Best regards
    in Posts Offset Comment by Phil May 19
  • 2) You have line-height equal to 100px to the title: https://forum.muffingroup.com/betheme/uploads/049/TCRC95VHMKJB.png Reduce it. 3) Related products is a separate element in the single product template: https://forum.muffingroup.com/betheme/upload…
    in Homepage Sections – Horizontal Scrollable User Content Comment by Phil May 19
  • The content will display where you put the Product Content or Product Tabs element in the Single product template. Best regards
    in Product Template Not Loading in BeBuilder Comment by Phil May 19
  • So, please edit them, or remove them all and create your own products, and your changes will appear in the Shop element. Best regards
    in How can I edit this in Elementor? Comment by Phil May 19
  • Hi, Go to Betheme -> Theme options -> Pages -> Under Construction, and choose the Custom page there: https://forum.muffingroup.com/betheme/uploads/630/XK37N65N9R95.png Best regards
    in under construct home page in bebuilder Comment by Phil May 19
  • None overwrites the other. If you set the height value in Theme options -> Header & Subheader -> Header, then in this area the featured image displays: https://forum.muffingroup.com/betheme/uploads/467/DTWB9VN4B08D.png https://forum.muffin…
    in set background image for header Comment by Phil May 19
  • Please try again now. It should work correctly. Best regards
    in Can't register site on sub-domain Comment by Phil May 19
  • Hi, There is a background color assigned to the wrap: https://forum.muffingroup.com/betheme/uploads/741/89TB7V5AYS2A.png Open your product template, edit this wrap, and in the Advanced tab, you will find this background color. Best regards
    in Strange brown image Comment by Phil May 19
  • Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
    in Mobile Site issue Comment by Phil May 19
  • Hi, I just checked that, and it displays correctly for me: https://forum.muffingroup.com/betheme/uploads/839/V7UVJM2RK49K.png Did you try purge the cache? Best regards
    in Logo not visible via Messenger Comment by Phil May 19
  • We tried multiple approaches and attempts, but the database is so corrupted because of that plugin that we are not able to fix it on your website. Unfortunately, the only option is to manually recreate those pages. Best regards
    in Pages data lost Comment by Phil May 19
  • I received your private message, but can you provide more information about why you do not want to update, please? Thanks
    in 404 errors when adding a new Betheme template Comment by Phil May 19
  • Hi, The image here: https://forum.muffingroup.com/betheme/uploads/024/CZC6N65WDU2Y.png It is a Subheader, so if you want a different one for the post, you should select the Subheader image. To have a different size on mobile display, try the followi…
    in set background image for header Comment by Phil May 19
  • You wrote beyond our working time (during the weekend) so we could not answer you. https://forum.muffingroup.com/betheme/discussion/comment/269386#Comment_269386 Can you explain further what you do not see in the product section? Did you edit these …
    in How can I edit this in Elementor? Comment by Phil May 19
  • Hi, This area is not editable and is hardcoded in the theme files. Parts without icons come from external plugins, and you should contact the plugin regarding this. You can also contact your web developer to adjust it for you. Best regards
    in Woocommerce Betheme "My Account" dropdown menu Comment by Phil May 19
  • There is no setting for that. Only the whole ToC element can be collapsed. If you would like to see such a feature in future updates, please let us know in the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-fo…
    in short code responsive inactive Comment by Phil May 19
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this does not help, please send us the WordPress dashboard and FTP access…
    in Burger menu not working Comment by Phil May 19
  • Hi, Please try to migrate your website again, but with the Duplicator plugin: https://wordpress.org/plugins/duplicator/ We constantly use it, and we have never had problems with this tool. Best regards
    in migrating a page causes error page not found Comment by Phil May 19
  • Hi, It is not an issue. I have already explained to you how it works in the following topic: https://forum.muffingroup.com/betheme/discussion/77644/single-product-page-layout-issue-with-variable-products#latest Product content does not display any t…
    in Product Template Not Loading in BeBuilder Comment by Phil May 19
  • Hi, Please see the following article about it: https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/ Best regards
    in Deprecated Items Comment by Phil May 19
  • Hi, No, there is no option to determine which, and if the pre-built section was used after inserting and modifying it. Anyway, from your screenshot, I can tell that the section you showed is not a pre-built as it contains the element Visual, which n…
    in Is there a way to determine which prebuilt sections are being used Comment by Phil May 19
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Differences in Builder vs Preview Comment by Phil May 19
  • 2) I can see that the price already have no bottom margin: https://forum.muffingroup.com/betheme/uploads/606/JGRZ0EGM8JWN.png If you want to move the text below closer to the price, you should modify the line-height for the price/the text/or for bot…
    in Homepage Sections – Horizontal Scrollable User Content Comment by Phil May 19
  • 1) For the shop element, you can set the Equal height option for Products List Standardization in Theme options -> Shop -> Products list: https://forum.muffingroup.com/betheme/uploads/507/CSW94YCKGWSH.png https://forum.muffingroup.com/betheme/…
    in Equal height and size Comment by Phil May 19
  • Elementor is not our product, so regarding its functionality you should contact their support. Anyway there are tons of video tutorials available online. Here is an example: https://www.youtube.com/watch?v=E15iQEm9KF8 Best regards
    in How can I edit this in Elementor? Comment by Phil May 17
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can …
    in short code responsive inactive Comment by Phil May 17
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