Phil
Phil
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion. Sending i…
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Hi @bossmarketinggroup, Do you have the newest version of Betheme installed? Best regards
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Are you sure that it is a backup from before that happened? Best regards
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I received your private message, but you did not attach FTP access. Please send another message with complete data. Thanks
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The root cause is the Remove Google Fonts References plugin. After disabling it, the icons load correctly: https://forum.muffingroup.com/betheme/uploads/952/B6UONILJUD78.png Best regards
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
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Hi, 1) You have a negative margin assigned to this part: https://forum.muffingroup.com/betheme/uploads/384/UMIBB6C03WG3.png Please edit it and change the margin to zero. 2) You also have the following CSS code that causes the layout shift: https://f…
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We tried to correct that, but we will need FTP access as well. Please send it as you did with WP dashboard access. Thanks
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We have corrected it on your website. Please check it out now. Best regards
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Hi, After translation, please open the translated templates, save them by assigning them to the entire website, and check if the problem persists. Thanks
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Hi, To have higher control over this area, you would have to build a single post template. See the following video tutorial about the templates: https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-guide/ Best regards
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Hi, Unfortunately, there is no option to make the first slide move faster. Best regards
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Replacing them by installing through WP Panel -> Appearance -> Themes should do the job. However, if you have a child theme, and you have some modifications made in it, I suggest creating a backup of this folder as well, as after installing a …
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Sorry, but we haven't received a message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you sent all the required…
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Please install that demo again, and use the option to reset the database during installation. Thanks
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Hi, What you ask for requires file customization, which, in reference to Item Support Policy, is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. I…
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Hi, There is no option for that. Best regards
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Hi, It is a shop element, and it displays products. So, to change texts and images, you must edit the products. Best regards
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Hello, Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/752/CIDE1CSCSMAP.png https://forum.muffingroup.com/betheme/uploads/686/R5FV2I…
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Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/flexbox-positioning-with-bebuilder/ If something remains unclear, please let me know. Best regards
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Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
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I am happy to see that your problem has been resolved. Is there anything else I can help you with? Best regards
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Hi, No, there is no option for that. As a workaround, you would have to assign a background color to every BeBuilder section in a post. Best regards
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Did you check the link I sent in my previous message? It is a link to a topic explaining how to use our license manager and how to deregister license from a domain that is no longer in use. Best regards
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We need you to revert to a backup from before an update to continue. Best regards
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Hi, If you see only asterisks in the license field, it means that the company that created your website used a theme package from an illegal source. The license field should look like this: https://forum.muffingroup.com/betheme/uploads/961/XKUA7XYNZ…
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Hi, Were you installing the Elementor version of this demo? If yes, please ensure that Elementor is active on your website. If it is active, open the home page with this builder and save it. Best regards
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We have corrected it on that page. Please check it out. Did it happen only on that page or on others too? If it happened to others as well, please tell me their names. Thanks
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1) Thanks, but I do not know what you mean by "top products catalog". Is that some category name, or else? I'm sorry, but I don't understand your goal exactly. It would be great if you could describe it in more detail. 2) Shop categories e…
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Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …