Phil
Phil
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- Phil
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Hello, Please check the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find out how to handle this problem. Thanks
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Please, go to Betheme -> Theme options -> SEO, and ensure that you have Use built-in fields option Disabled. If this will not help, please attach a link to this post so that I will take a closer look at it. Thanks
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Hi, I compared the home pages on both of these websites, and I did not notice any differences. Can you attach a screenshot showing what you refer to, please? Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Can you tell me how did you move your website? Did you use any plugin for that? Best regards
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Hey, You got this error because you are trying to install the wrong package. The theme file you are supposed to install is betheme.zip. More details about theme installation and mentioned stylesheet error you can find below: https://help.market.enva…
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Hi @Glahachan, Do you have the newest version of Betheme? If not, please, update it. If yes, please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingro…
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Hi, Please, check the following video tutorial showing how to handle this problem: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ Thanks
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Hi, 1) Please, go to Betheme -> Theme options -> Header & Subheade -> Subheader, and check the option to hide the Subheader. https://forum.muffingroup.com/betheme/uploads/733/X366KS20K6XD.png 2) Go to Betheme -> Theme options -> F…
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Yes, that is right, it is for all galleries on the website. Best regards
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, Please, go to Betheme -> Theme options -> Global -> Logo, and uncheck the option Remove Left margin. https://forum.muffingroup.com/betheme/uploads/557/DJHQ9INDEG6F.png And put the following CSS code in Betheme -> Theme options -> …
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Glad I could help. If you have any additional questions, feel free to ask. Best regards
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
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There was a misconfiguration in the files which we fixed. Unfortunately, I am not able to record you a video, but to fix that on your main domain, copy file class-mfn-builder-admin.php from the staging domain from betheme/functions/builder/ and plac…
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Ok, now login credentials worked. You set up the conditions in the opposite way. Now when you open the main shop page you will see categories, and when you open any of them, they will display products inside them. Best regards
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One of your plugins causes it. After I deactivated your plugins, the theme options look as they should. To find which is the root cause, disable them one by one. Best regards
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Ok, I have them. We are checking what is wrong. Best regards
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Still, I get the same result. Did you check these login credentials before sending them? Best regards
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Are there any steps to reproduce this issue? I have checked that on iPhone 12, and it works correctly. Best regards
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Sorry, but you did not attach a link to your PHPINFO file. I need to check the information that is not visible on that screenshot. Thanks
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This type of link requires a mail client, and never opened a new page/tab to write an email. You can read more about it under the following link: https://www.rapidtables.com/web/html/mailto.html#what Thanks
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The SiteGround Optimizer plugin causes the problem that the header does not appear. However, after I deactivated it, it showed up correctly. And in the Appearance -> Menus, I did not see a menu with menu items like on your screenshot, so I recrea…
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Hi, We are updating the plugin responsible for the single-page import, and for some demos, it might not work because we need to do this update in all of our demos. You should be able to import that page now. Best regards
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It is not private, but I removed your message with the link to your website. There is a class added to our header which does not come from our theme and causes this issue. https://forum.muffingroup.com/betheme/uploads/551/IIZKU5B28Z8G.png Please, di…
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Did you check your website after the cache plugin deactivation? It seems that everything works fine now. https://forum.muffingroup.com/betheme/uploads/821/G0WTQQAF8F6Z.png As you can see on the screenshot I am not logged in, and there is no WP bar a…
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
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The login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/465/PNOABC43CB3G.png Please check them, and send the correct ones again. Remember to attach a link to this forum discussion. Thanks