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Phil

Phil

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Phil
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  • Please, do not create duplicate discussions. Share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in betheme import problems Comment by Phil November 2022
  • https://forum.muffingroup.com/betheme/discussion/comment/223540#Comment_223540 Please, go to Betheme -> Theme options -> Header & Subheader -> Subheader, and check the option Hide: Subheader. https://forum.muffingroup.com/betheme/upload…
    in 503 error when Betheme is activated Comment by Phil November 2022
  • Hello, Yes, Betheme is compatible with PHP 8. Can you explain in more detail what is happening, please? Did you also update WP to the newest version? If yes, please, check the following video tutorial: https://support.muffingroup.com/video-tutorials…
    in PHP 8 Compability Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Menu not displaying Comment by Phil November 2022
  • Hello, Do you have only the required plugins active? When you go to the WP panel -> Pages do you see any pages there or is it empty? Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please …
    in Trying to import Pre-built website but but nothing happens Comment by Phil November 2022
  • Can you change this user privileges to have admin rights, please? Also please ensure that you do not have any caching tools enabled on your server, and if they are active, disable them. Thanks
    in Button color issue Comment by Phil November 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in betheme import problems Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Error 500 Comment by Phil November 2022
  • Please, open this page options, and from the Slider Revolution dropdown, change to --Select--. https://forum.muffingroup.com/betheme/uploads/335/8I81CJIL8H4M.png Thanks
    in 503 error when Betheme is activated Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Color in Theme Option not working after update version 26.6.1 Comment by Phil November 2022
  • Sorry, but I do not understand what you refer to. This option is to hide/show post information, and it is working correctly, as you set it up to show only the date. https://forum.muffingroup.com/betheme/uploads/971/Z00R0O7RWD3A.png https://forum.muf…
    in Post Archive Pages issue Comment by Phil November 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in betheme import problems Comment by Phil November 2022
  • If you set up the logo only in Theme Options -> Global -> Logo, then it will be used on all devices and will be scaled to smaller sizes. https://forum.muffingroup.com/betheme/uploads/659/SEFGYMGCXAJA.png You will have to remove it from Theme O…
    in Retina Logo Comment by Phil November 2022
  • Did you get a message back from us through email? If not, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what mig…
    in Blog not work Comment by Phil November 2022
  • Sorry, but I do not get it. How did you check the version in the dashboard if you cannot log in to it? Please, check the following video tutorial where you will find step by step explanation of how to handle it: https://support.muffingroup.com/video…
    in Wordpress version 6.1 Comment by Phil November 2022
  • Please, install and activate Disable Real MIME Check plugin: https://wordpress.org/plugins/disable-real-mime-check/. After that, you should be able to update .ico files to your WP and replace your favicon in the settings. Thanks
    in Favicon not showing up Comment by Phil November 2022
  • Hi, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ There you will find an explanation of how to handle it. Thanks
    in Can't login to backend Comment by Phil November 2022
  • The update with this fix was not released yet. I fixed that for you again. Best regards
    in Cart icon link doesnt' work Comment by Phil November 2022
  • Hi, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ There you will find an explanation of how to handle it. Thanks
    in Parent Theme Causing issue. Comment by Phil November 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in BeBuilder delete himself object on page Comment by Phil November 2022
  • So everything is fine now? Is there anything else I can help you with? Best regards
    in Woocommerce Composite products Comment by Phil November 2022
  • Hello, Please, head to the following link, and check if you have your SSL certificate set correctly on your website. https://www.greengeeks.com/tutorials/how-to-install-a-ssl-certificate-on-your-wordpress-site/ Moreover, please, check the following …
    in I can't register my purchase code Comment by Phil November 2022
  • Hi, No, updating will not delete your progress because pages, posts, settings, etc., are stored in the database. You can check step by step video tutorial here: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ Best regards
    in Fatal error with WordPress 6.1 Comment by Phil November 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Also, check if you do not have any caching tools enabled on your server, and if …
    in Totally different footer showing when logged into a customer account Comment by Phil November 2022
  • Hi, You can update the bundled plugin from Betheme -> Install plugins. If the newest version is not available yet, please wait for it. The plugins you buy with the theme are not premium plugins. If you want instant updates, you have to purchase t…
    in WPbakery Page Builder Comment by Phil November 2022
  • Hello, The navigation between posts can be disabled in Betheme -> Theme options -> Global -> Navigation & Share. https://forum.muffingroup.com/betheme/uploads/832/4JOGGE4KHBVQ.png The post information can be disabled in Betheme -> Th…
    in delete bug on the theme BeTheme Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in how to remove the read more button - woocommerce Comment by Phil November 2022
  • Hi, Did you handle it? I have checked your website, and the header shows up. https://forum.muffingroup.com/betheme/uploads/315/WLEQFSYQCPE2.png Are there any steps to reproduce this issue? Best regards
    in Menu Not Showing After Update Comment by Phil November 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Broken Menu Comment by Phil November 2022
  • Hello, Please, go to Betheme -> Theme options -> Addons & Plugins -> Addons, and enable the option Display image alt text as caption for lightbox image. https://forum.muffingroup.com/betheme/uploads/318/M4HDHKBQAJVW.png When you do this…
    in Image Gallery metadata: Title, alt text, caption Comment by Phil November 2022
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