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Phil

Phil

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Phil
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  • Hello, Can you explain in more detail what is happening, please? Please always attach a link to your website and screenshots showing what you refer to. Did you check if the same thing happens with another theme, like Twenty Twenty? Best regards
    in Contact Form 7 Comment by Phil November 2022
  • Hi, All of the themes on the Envato market are under the same license. Details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme licen…
    in Changing registered license to another domain Comment by Phil November 2022
  • Hi, Please, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS. @media only screen and (max-width: 1240px){    .menuo-arrows:not(.keyboard-support) #Top_bar .menu > li.submenu > a:not(.menu-toggle)::a…
    in Arrow and Plus Sign Comment by Phil November 2022
  • Hello, Are you using the SEO options from Betheme, or are you using an external SEO plugin? Where did you set up the Open Graph image? Best regards
    in Post image share on facebook Comment by Phil November 2022
  • We will have to make a deeper investigation into that, and we need your FTP access. Please, send it like previously through the contact form. Remember to attach a link to this forum discussion. Thanks
    in Header Templates not showing after update Comment by Phil November 2022
  • Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Notice! Please attach a link to this forum discussion. Thanks
    in Dropdown on Responsive Menu Comment by Phil November 2022
  • You have low server values. https://forum.muffingroup.com/betheme/uploads/368/KO6J7O3IYWXF.png You should contact your hosting provider to increase them to the minimum requirements. Best regards
    in Columns of Images not showing or buggy on live site Comment by Phil November 2022
  • Do you have a mail client installed on your desktop? I have checked that, and it is working correctly for me. https://forum.muffingroup.com/betheme/uploads/607/EJXSUDBPBI2T.png Best regards
    in call to action mailto Comment by Phil November 2022
  • There was a sign ` or ' in your GDPR which was causing this issue. After we removed it, the problem was gone. However, when we re-added it, it did not break the template edit again. If this will happen again, please, let us know because it might be …
    in Impossible to edit Template Comment by Phil November 2022
  • You have sent the WP dashboard only without FTP. Please, send a second message like previously through the contact form, with the FTP access. Remember to attach a link to this forum discussion. Thanks
    in Revolution slider stopped working and can't be installed again Comment by Phil November 2022
  • I have opened this page, updated it, and the gradient appeared. Can you check that, please? Thanks
    in Gradient Background Comment by Phil November 2022
  • Please, use the following CSS code: .highlight.highlight-underline .highlight-word .highlight-border{    height: 30% !important; } Put it in the Custom CSS field in the Page Options. https://forum.muffingroup.com/betheme/uploads/117/Y0OCF6ZMTVKJ.png…
    in How to set font with background box Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Dropdown on Responsive Menu Comment by Phil November 2022
  • Sorry, but you have sent only WP dashboard access without FTP access. Can you send it too, please? Thanks
    in Impossible to edit Template Comment by Phil November 2022
  • https://forum.muffingroup.com/betheme/discussion/comment/223438#Comment_223438 Again it is the plugin's fault. Without them, the preview works correctly. https://forum.muffingroup.com/betheme/uploads/231/HA2TZZJI1WEL.png Best regards
    in Edit content not showing Comment by Phil November 2022
  • Glad I could help. Have a nice day too. ? Best regards
    in No sidebar on the WooCommerce shop pages..?! Comment by Phil November 2022
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Problem with variations Comment by Phil November 2022
  • Hi @Ripplesbusiness, Did you check if your server fulfills theme requirements? If you checked that please ensure that you are using the newest version of Betheme. You can also check if the same thing happens when you deactivate all of your plugins. …
    in Content import frozen Comment by Phil November 2022
  • Hi, Did you set up the header layout in Betheme -> Theme options -> Header & Subheader -> Header to be above the slider? https://forum.muffingroup.com/betheme/uploads/984/C2EIDPDV763Y.png Please also go to Appearance -> Menus, choose…
    in Broken Menu Comment by Phil November 2022
  • I do not manage the mailbox, so please let me know if you get an answer to your problem. Thanks
    in Blog not work Comment by Phil November 2022
  • Check the following screenshot, and set the templates like there: https://forum.muffingroup.com/betheme/uploads/916/E98306BBCA3S.png If it will not work, please send us WordPress dashboard access privately thru the contact form, which is on the righ…
    in template shop category Comment by Phil November 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Header Templates not showing after update Comment by Phil November 2022
  • One of your plugins causes it. I have deactivated unsupported plugins, and the slider showed up. Please, check the screenshot below: https://forum.muffingroup.com/betheme/uploads/219/YVFX1S80E6LI.png To find which one is the root cause, disable your…
    in Slider revolution not visible if not logged in (after update) Comment by Phil November 2022
  • There was a misconfiguration in the files which I fixed on your website. Please, check that. This fix will be also included in the next update. Thanks
    in Cart icon link doesnt' work Comment by Phil November 2022
  • You had space in the menu item link, and it was causing this issue. You cannot put space in the element's ID. I have to change it to the underline, and testimonials work correctly then. https://forum.muffingroup.com/betheme/uploads/807/EVTAH05ISUK9.…
    in be-testimonial in Elementor Comment by Phil November 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Gradient Background Comment by Phil November 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in Revolution slider stopped working and can't be installed again Comment by Phil November 2022
  • If you forgot to install and activate the plugins required for the demo, they will be installed and activated during the last step of the demo installation, so you do not have to worry about it. Best regards
    in Required plugins upon installation - popup not showing Comment by Phil November 2022
  • Hi, This content was made with WPBakery, and it looks like you do not have this plugin active on your website. Please, open the WP panel, go to Plugins, and activate the WPBakery. If you do not see this plugin there, go to Betheme -> Plugins, and…
    in Updated and now website looks like code Comment by Phil November 2022
  • Hi, It takes its color from Betheme -> Theme options -> Colors -> Content, by modifying the Theme color. https://forum.muffingroup.com/betheme/uploads/769/9ARUZEL2GOSZ.png But it would affect other elements too. If you want to change the pa…
    in Customize pagination Comment by Phil November 2022
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