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Phil

Phil

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Phil
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  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Also, please, check if you have any caching tools enabled on your server, and if they a…
    in Wishlist issues on mobile Comment by Phil November 2022
  • The second problem also comes from your child theme. After switching to parent, it works correctly. You should contact your web developer to indicate which changes affect your website because we do not provide help with file modifications. https://f…
    in Wrap sticky Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Retina Logo Comment by Phil November 2022
  • It can be found here: https://support.muffingroup.com/documentation/installation-updates and here: https://support.muffingroup.com/video-tutorials/how-to-install-and-update-betheme/ Best regards
    in Theme update critical error Comment by Phil November 2022
  • The link you have sent is not working: https://forum.muffingroup.com/betheme/uploads/821/ELBQD3DK7HNW.png Are you sure that you named this file "phpinfo.php"? Best regards
    in Columns of Images not showing or buggy on live site Comment by Phil November 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in 500 Internal Server Error Comment by Phil November 2022
  • Hello, This popup message comes from WooCommerce, and we do not have an influence on that. You would have to modify WooCommerce files to change it, but to be sure I suggest contacting WooCommerce support if there is no workaround for that. Best reg…
    in Choose option popup windows Comment by Phil November 2022
  • I finally get your FTP access. We are investigating what could be the reason. Best regards
    in Edit content not showing Comment by Phil November 2022
  • 1,3) Your side padding for the wraps squashes the content inside, and that is why the button is not aligning correctly, and the image is narrow. https://forum.muffingroup.com/betheme/uploads/616/SI87YDOJAGMF.png As you can see on the screenshot, I r…
    in Few elements not responding well on tablet Comment by Phil November 2022
  • If you are using an old version of widgets it might not work. I suggest using the Product Categories element instead. https://forum.muffingroup.com/betheme/uploads/542/C1XBZ37HT9ZI.png Thanks
    in Custom Product category Sidebar widget Comment by Phil November 2022
  • Hello, Can you describe the problem in more detail, please? Did you check if it happens when you have only BeCustom active, and in different browsers? Does your backend slow down directly after BeCustom activation? What version of PHP, WP, and Bethe…
    in BeCustom make backend extremely slow Comment by Phil November 2022
  • It is placed here: https://forum.muffingroup.com/betheme/uploads/110/M2Y7HC49C3JK.png Best regards
    in Not all footer layouts are working Comment by Phil November 2022
  • Hello, The problem is with the latest WP version (6.1) and the older BeTheme version. To fix that, you have to get into the FTP, remove the old directory of BeTheme and upload the latest one from ThemeForest. After that, you will get your wp-admin t…
    in error 503 Comment by Phil November 2022
  • https://forum.muffingroup.com/betheme/discussion/comment/223328#Comment_223328 No, it will not change anything on your website because all this data is stored in the database. https://forum.muffingroup.com/betheme/discussion/comment/223330#Comment_2…
    in 500 Internal Server Error Comment by Phil November 2022
  • Sorry, but I cannot suggest a plugin that we did not test. You will have to test them on your own, or you can ask if anyone can suggest something on our FB group: https://www.facebook.com/groups/betheme/ Best regards
    in Social sharing plugin Comment by Phil November 2022
  • Sorry, but you did not attach a link to your PHPINFO file. Can you send it, please? Thanks
    in Columns of Images not showing or buggy on live site Comment by Phil November 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
    in Cart icon link doesnt' work Comment by Phil November 2022
  • Poland
    in How to remove this Be logo in header template ? Comment by Phil November 2022
  • Hello, I have passed this problem to the dev team. As a temporary workaround, please, use the following CSS code: .rtl .column_header_icon .mfn-header-login{  display: none; } .rtl .mfn-header-login .woocommerce-form .form-row.form-row-last::after{ …
    in account icon open is double Comment by Phil November 2022
  • Hi, Please, go to Betheme -> Theme Options -> Performance, and activate the option Builder local styles: Inline in header. https://forum.muffingroup.com/betheme/uploads/318/P7AEGM2R0QY5.png Thanks
    in When this page loads it jumps down? Comment by Phil November 2022
  • Sorry, but we didn't get any message from you with the FTP credentials. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your FTP credentials again. Ensure you sent a…
    in Edit content not showing Comment by Phil November 2022
  • Please, try the following CSS code: .single-product .entry-summary .cart {    flex-wrap: wrap; } .single-product .entry-summary .cart .single_add_to_cart_button{    flex-basis: 50%; } Put it in Betheme -> Theme options -> Custom CSS & JS -…
    in WooCommerce Single Page Errors Comment by Phil November 2022
  • It would be best if you contact Freepik support about this question. Best regards
    in License to use the sample images from renovate5 Comment by Phil November 2022
  • Hi @InaltumCorp, The package can be downloaded from ThemeForest, and the directory you should remove is the Betheme folder. If you need help with that please send us the WordPress dashboard and FTP access privately thru the contact form, which is on…
    in Theme update critical error Comment by Phil November 2022
  • Hi, Do you have the newest version of Betheme installed? Remove the old directory of BeTheme and upload the latest one from ThemeForest. After that, you will get your wp-admin to work correctly. Please be sure that you upload the most current theme …
    in Too many redirections - Wp-admin Comment by Phil November 2022
  • Hi, Betheme package weighs only 9,5MB, so I would not say it is too big for even smaller hostings. Did you download the package from ThemeForest? Please, check the following link: https://support.muffingroup.com/documentation/installation-updates/ …
    in Betheme is too big for my hosting package Comment by Phil November 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Button color issue Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in section padding is not updating Comment by Phil November 2022
  • If you are using the Header Builder, the logo is taken from there, not from the theme options. You can learn more about the Header Builder in the following video tutorial: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best reg…
    in Website not updating Comment by Phil November 2022
  • Hello, Please, check the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find an explanation of how to handle this problem. Thanks
    in some sections or wrap settings are not saved by the website Comment by Phil November 2022
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