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Phil

Phil

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Phil
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  • Hi, You can use it without problems, as local installations do not count as registered license. Best regards
    in Can i use my purchase code for a local site, then my main domain? Comment by Phil May 5
  • Hi, Please try to exclude the scripts.js file located in /betheme/js/ in the W3 total cache settings, and check if the lightbox works correctly then: https://forum.muffingroup.com/betheme/uploads/424/UHXQAEIEJMS4.png Best regards
    in betheme with w3 total cache Comment by Phil May 5
  • Hi, It seems that the logo on mobile you set is white: https://forum.muffingroup.com/betheme/uploads/763/A2ZXVYEQK0OO.png Are you sure that you set up the correct logo? Best regards
    in Logo on mobile view is disappearing Comment by Phil May 5
  • Hi, You wrote beyond our working time (during the weekend), so we could not answer you. Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us…
    in register form Comment by Phil May 5
  • Which templates do not work? I opened a couple of them, and they all load correctly. https://forum.muffingroup.com/betheme/uploads/842/X1EZA27XUJMF.png Are there any steps to reproduce your issue? Best regards
    in Some issues after theme update Comment by Phil May 5
  • I received your private message, but you did not attach a link to your website anywhere. Please send another complete message. Best regards
    in the background blur not working Comment by Phil May 5
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in I have the need to change the domain associated with the license Comment by Phil May 5
  • Hello, Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/055/SWHBGETPDDQZ.png https://forum.muffingroup.com/betheme/uploads/686/R5FV2I…
    in Slider Revolution changes not reflected on front end Comment by Phil May 5
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Be Shop Attributes widget Comment by Phil May 5
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Custom header not appearing on some pages Comment by Phil May 3
  • When you edit a specific product, you edit its content only. That is why you see "blank template" in the product edition. In fact, it is not blank because you are editing only the product content area. When you publish it and open the live…
    in Single Product Page Layout Issue with Variable Products Comment by Phil May 3
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Pages data lost Comment by Phil May 3
  • No problem. Anyway, if you notice any pattern when it happens, please let us know so we can try to replicate that issue. Best regards
    in I keep getting kicked out of the theme after saving Comment by Phil May 3
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Backend icons not visible Comment by Phil May 3
  • You can try some plugins but we do not support other plugins than the ones from this list: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility The color of the pagination is taken from Betheme -> Theme options -> Color…
    in Load more button instead "pagination" Comment by Phil May 3
  • Hi, Did you adjust it for the mobile view as well? https://support.muffingroup.com/video-tutorials/building-mobile-headers/ Best regards
    in Mobile view shows the default logo, not the logo I upload for desktop view. Comment by Phil May 3
  • Hi, Are there any steps to reproduce this issue? When I entered your website, I could scroll right away, and nothing was blocked. Best regards
    in Scrool on site Comment by Phil May 3
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Align elements side by side Comment by Phil May 3
  • Hi, There is no option to modify it besides editing theme files, but we do not provide help with such customization, and you should contact your web developer regarding this. We have plans to make this customizable, but at the moment, we have other …
    in Mobile sticky shop menu Comment by Phil May 3
  • Hi, Your header must be in Absolute or Fixed position with no Body offset: https://forum.muffingroup.com/betheme/uploads/345/JDTN4EU54UCL.png Also, your section cannot have any background assigned to it: https://forum.muffingroup.com/betheme/uploads…
    in Header Template over Image Comment by Phil May 3
  • Hi, It can be done with a custom CSS code. If you send a link to your website, I can help you prepare it. Best regards
    in Mobile Layout Adjustment for Image Gallery Block Comment by Phil May 3
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in issue with template options Comment by Phil May 3
  • I opened a couple of pages on your WP dashboard and they take no longer than 5sec to load: https://forum.muffingroup.com/betheme/uploads/430/T6A2L412J2NX.png I also saved some pages without making any changes (I did not want to mess with your layout…
    in I keep getting kicked out of the theme after saving Comment by Phil May 2
  • Please do not share your login credentials here, as others can see them. Anyway, as you already sent them, can I re-import that pre-built website with a database reset for a test? Best regards
    in about theme working Comment by Phil May 2
  • Please do not share your login credentials here, as others can see them. You downloaded a shop-only demo, which is why you do not see any posts. You must either download a demo that has a blog or create posts from scratch. Also, this demo uses a hea…
    in Theme data is not showing in website Comment by Phil May 2
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in add icons problem Comment by Phil May 2
  • Hi, The WPML is not our plugin. You should contact the WPML support instead. Also, the error message does not indicate Betheme as the culprit. Moreover, by version 6.7.0, do you mean WordPress? If so, I suggest updating it to the newest one. Best r…
    in Problem with _load_textdomain_just_in_time using version 6.7.0 Comment by Phil May 2
  • You might have a caching plugin, then you should purge the cache via it; the server cache, and if you do not know if it is active or how to purge it, you should contact the hosting provider; services like Cloudflate, which has dedicated control pane…
    in how to create a acknowledge page like pop up feature but open in page instead? Comment by Phil May 2
  • Hi, Please edit your header template, open mobile view, edit Menu Burger element, and adjust the colors under Style tab: https://forum.muffingroup.com/betheme/uploads/411/OVSE0YYW0VRZ.png Best regards
    in how to change hover colour for mobile version Comment by Phil May 2
  • These templates should be created as explained in the following video tutorial: https://support.muffingroup.com/video-tutorials/cart-checkout-thank-you-page-builder/ However, please send a screenshot showing how and where the message that displays f…
    in Align elements side by side Comment by Phil May 2
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