It finally worked, but you sent an access to empty catalog.
Please change this user privileges, so we can access WP files.
I am really sorry for the mistake. I have received the information from the host again and I am attaching it.
I hope my problem will be solved soon by your professional team.🌹
Sorry, but when I tried again now, I could not log in again (not even to an empty catalog).
Did check if it works?
I talked to you, these login details were correct, they thought that your IP might be blocked due to repeated logins, please give me the IP of the client you are used to, so that it can be unblocked.
I do not remember that you talked about the blocked IP here. I do not manage the mailbox (another person is in charge of it), so if you mentioned this in a private message, I did not receive such information. Also, I cannot share IP, but can you whitelist a country? We are located in Poland.
I asked the host to unblock the IP of the beautiful country of poland, I hope it will work
Sent it again did you can login ?please chek it if u can
No, didn't get anything. Please send us login and all necessary details privately once again as we do not keep any older messages due to security reasons.
I sent it again please chek
i hope answer me soon 🌹
I talked to you and they said that you need to connect via FTP, select the insecure option in the encryption section.
As you said, I asked the host to unblock all the blocked IPs. Please check again. I hope the problem is solved.