Comments

• We have received your message and are checking what the reason could be. Best regards

  in Successfully installed, but an error appears at the top of the front page. Comment by Phil April 30
• Thanks for the message, now I have everything I needed. In the Page options Custom CSS field, I added a temporary workaround for that issue: https://forum.muffingroup.com/betheme/uploads/103/YUS6RH3ZU3HD.png I passed it on to the dev team and we wil…

  in Offer slider thumb height overlapping next section Comment by Phil April 30
• Sorry, but login credentials you sent are not working: https://forum.muffingroup.com/betheme/uploads/308/6CE89WLI2BUR.png The FTP does not work either: https://forum.muffingroup.com/betheme/uploads/156/EM6AQC4OG58Y.png Are you sure that they are cor…

  in Lightbox link not working Comment by Phil April 30
• Please check it out. We used CSS Update option from Betheme -> Tools, and everything seems to be fine now. Best regards

  in Padding and Background Disappear After Saving Pages in BeTheme 28 Comment by Phil April 30
• We have corrected it on your website. There is a product that was not assigned to any language, and the template tried to load it in the preview but could not find it. Best regards

  in Need Help!!! with Single Product Template Issues Comment by Phil April 30
• Hi, When you use the Export/Import feature in BeBuilder and want to move or copy content from one website to another, both websites should have the same version. In version 28.0 there was a big change in saving structure, and that is why it breaks w…

  in Update to version 28 has ruined most sites we have Comment by Phil April 30
• It seems that this section has color set in deprecated settings: https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/ When you remove it, the one you set in the Advanced tab will show instead. Best regards

  in Logo size and menu colour Comment by Phil April 30
• Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…

  in Issue with Equal Heights for Add to Cart Button in Shop Template Comment by Phil April 30
• In this situation: https://forum.muffingroup.com/betheme/uploads/051/K2TQM9GT6OK1.jpeg You can edit icon elements and reduce margins on the sides. The logo can be put into a separate section, and it should look better. Regarding having a completely …

  in Hidden menu in smartphone cisualization Comment by Phil April 30
• If after updates issue is not gone, please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also you can see if the same thing happens when…

  in Successfully installed, but an error appears at the top of the front page. Comment by Phil April 30
• Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…

  in Just bought the theme. Now content wont render Comment by Phil April 30
• It is a site width which you can change in Betheme -> Theme options -> Global -> General: https://forum.muffingroup.com/betheme/uploads/923/E9RE7HBBC7AY.png And for unrelated questions, it is better to create a separate topic. Thanks

  in Need instructions for creating the expanding menu in demo Comment by Phil April 30
• I do not handle refunds. Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks

  in cache font Comment by Phil April 30
• You can use any dummy email like "[email protected]". Thanks

  in Page speed. Mobile logo render delay Comment by Phil April 30
• We are located in Poland, so could you whitelist it? Thanks

  in Issue with License Manager Comment by Phil April 30
• When you edit a product with BeBuilder, you edit only its content, so the area that displays under the Description tab of the product. Best regards

  in Single Product Page Layout Issue with Variable Products Comment by Phil April 30
• I have sent you a link to the supported plugins in the previous message. Anyway, I will resend it, and here is a list of them: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility https://forum.muffingroup.com/betheme/discuss…

  in All settings are lost Comment by Phil April 30
• Hi, Do you mean the sticky navigation? If yes, it can be deactivated in Betheme -> Theme options -> Global -> Navigation & Share: https://forum.muffingroup.com/betheme/uploads/541/65JMF9P48M9R.png Best regards

  in Hide post slider at single post template Comment by Phil April 30
• Sorry for overlooking your message. Please check it out now, and let me know if proelbm persists. Best regards

  in PHP WARNINGs Comment by Phil April 30
• We are checking what could be the reason.

  in Need Help!!! with Single Product Template Issues Comment by Phil April 29
• Thanks, I received your private message, and we are checking that. Best regards

  in Padding and Background Disappear After Saving Pages in BeTheme 28 Comment by Phil April 29
• One of your unsupported plugins is the root cause. I disabled all plugins we do not support, and the issue is gone: https://forum.muffingroup.com/betheme/uploads/147/M5T2UARPX646.png Disable your plugins individually to find which one is the culprit…

  in All settings are lost Comment by Phil April 29
• I do not handle the mailbox. Another person is in charge of it and forwards messages regarding forum discussions to me. That is why it is so crucial to attach all the information I mentioned in this message: https://forum.muffingroup.com/betheme/dis…

  in Offer slider thumb height overlapping next section Comment by Phil April 29
• It is taken from Betheme -> Theme options -> Global -> Buttons: Highlighted. https://forum.muffingroup.com/betheme/uploads/505/RNY3GH289EEJ.png Best regards

  in Logo size and menu colour Comment by Phil April 29
• Hi, These pieces of information are taken from your server. With your question, you should contact your hosting provider instead. Best regards

  in php issues Comment by Phil April 29
• No, there is no other option for that at the moment unfortunately. Best regards

  in Dynamic Data - Page Links Comment by Phil April 29
• There is not enough memory on your website. See the following error: [29-Apr-2025 13:07:21 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /web/htdocs/www.eugenioruberto.it/home/wp-includes/…

  in cache font Comment by Phil April 29
• Did you regenerate thumbnails after changing this option? It can be done through Betheme -> Tools. Best regards

  in Image Size on Blog Overview Comment by Phil April 29
• WP dashboard access still does not work: https://forum.muffingroup.com/betheme/uploads/861/SMLSULMSOFK4.zip

  in cache font Comment by Phil April 29
• Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…

  in All settings are lost Comment by Phil April 29
More Comments