Phil
Phil
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- Phil
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Hi, It displays like this for me: https://forum.muffingroup.com/betheme/uploads/182/X7UL2UVW74CC.png Did you handle this in the meantime? It seems like some kind of cache. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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My apologies, I do not know how I overlooked that. No, there is no element to choose tags from other than categories, and Query Loop is the only option. Regarding images please send us the WordPress dashboard access privately through the contact for…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, switch to some other theme, and check if the same thing happens. Thanks
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See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-set-up-off-canvas-sidebar-for-shop/ Best regards
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Hi, There is nothing like the Pro version of Betheme. There is only one official version available on ThemeForest, with all available features we introduced so far. Best regards
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Your child theme is the root cause. After switching to parent, everything works properly. It is better not to have these two catalogs in your child theme: https://forum.muffingroup.com/betheme/uploads/389/6TUJDU8A0QC8.png There are many changes in t…
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Yes, wpstage.net has been added to the list of allowed patterns. Best regards
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Thanks for the FTP access. However, we also need access to the staging domain. Can you please send it as well? Thanks
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, It was created according to the guidelines, and it is necessary to have deny option, so there is no setting to remove that. Best regards
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To find the culprit, please disable your plugins one by one. Best regards
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Yes, I mean changing the width of these wraps to custom ones.
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I did that via regular page edit, not BeBuilder, so I did not know that you refer to that. To check that further, we need FTP access, as you did not attach it to the previous private message. Thanks
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Because of the technical and usability point of view. The way it is designed is the most optimal solution we found without breaking this feature. Best regards
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum …
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I assumed that it is the height of your header, more or less, and without this value, the wrap could be hidden behind it. Also, if the value is too big, and there is not enough space for the sticky wrap to slide, it could be the reason why 200 did n…
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Indeed, it should be updated after a while. Best regards
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Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
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When you expand the bookmarks tab, click on all bookmarks: https://forum.muffingroup.com/betheme/uploads/977/8ZCO0TPOELLC.png Then on the list, click on the star icon next to discussion title: https://forum.muffingroup.com/betheme/uploads/772/4A2882…
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I received your private message, but it does not contain FTP access. Please send it as well. Thanks
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Hi, I checked that with FB Sharing debugger and it seems to be set correctly: https://forum.muffingroup.com/betheme/uploads/651/D22CK682XAIJ.png https://developers.facebook.com/tools/debug/ Please wait a couple days until it gets updated correctly o…
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Before assigning global style, you can right-click on the element/wrap/section, choose to reset styles, and assign the global styles. We already considered the features you mentioned in your last message, but during tests, we found them rather probl…
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Unfortunately there is no workaround for that. Best regards