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Phil

Phil

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Phil
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  • Hi, Betheme is based on the WordPress search functionality, which does not have an option to search by SKU. You would have to use some external plugins for that. Anyway, it should work completely fine for the content, but you have coming soon enable…
    in Search by SKU also ? Comment by Phil April 14
  • I tried to check that, but BeBuilder is in use, and I do not want to take over this page without your permission. Can I do it? Best regards
    in Cannot hide menu on one specific page Comment by Phil April 14
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this does not help, please send us the WordPress dashboard and FTP access…
    in Critical Error when editing post or item Comment by Phil April 14
  • For the products slug, please see the following link: https://wpml.org/forums/topic/translating-product-base-slug/ And for the add to cart button, you must translate the template and set different text there, not in the string translations. Best re…
    in WPML templates Comment by Phil April 14
  • Hi, Put the following CSS into Custom CSS area for that page: #Top_bar{ display: none!important; } https://forum.muffingroup.com/betheme/uploads/121/OAL6VLF78D3A.png Best regards
    in Cannot hide menu on one specific page Comment by Phil April 14
  • Please check it out now. A cache on your website put all CSS in one file, and you hadan apostrophe in the margins, which also broke that: https://forum.muffingroup.com/betheme/uploads/257/OFFH8EA6S1NT.png Best regards
    in Mega menu customization Comment by Phil April 14
  • Hi, You can set image sizes in Betheme -> Theme options -> Blog & Portfolio -> Featured image: https://forum.muffingroup.com/betheme/uploads/731/2T148IEOCD6U.png Anyway note that if the uploaded image is smaller than sizes you set there…
    in Blog Image Overflow Comment by Phil April 14
  • It might be related to that custom HTML structure you use. I restored the revision of the header template, and it seems to work fine now. Please check it out. If this happens again, remove the HTML element for a test, and see if the issue persists. …
    in Bebuilder stopped working!! Comment by Phil April 14
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Also, do you allow us to re-imp…
    in Marketing2 prebuilt website missing home image Comment by Phil April 14
  • Hi, It might be a cache problem. Please disable all cache tools you have (plugin, server cache, etc.) and check if the problem persists. Thanks
    in Wishlist Issue Comment by Phil April 14
  • It does not remove the wishlist icon, but it moves it to the bottom so the layout is not broken. https://forum.muffingroup.com/betheme/uploads/522/BDZFWHI0TKEW.png If you want to remove it from the products list, use this CSS instead: .woocommerce .…
    in Product Page Issue & Add to Cart button without Wishlist Comment by Phil April 14
  • Hi, BeBuilder does not have an option to add patterns. WP Editor and BeBuilder are two completely different builders, with different construction, and that is why you cannot use patterns within our builder. Best regards
    in How to add Wordpress Patterns Comment by Phil April 14
  • Hi, Are you using the built-in WooCommerce feature for that? I know it does not always work as expected, no matter the theme. Please check if the same thing happens with only WooCommerce enabled, and with some standard theme like Twenty Twenty-Five.…
    in CSV import issue with Clothing Store theme Comment by Phil April 14
  • Hi, Please see the following link explaining how to do that: https://support.muffingroup.com/documentation/woocommerce/how-to-set-sidebar/ If something is unclear or you have any more questions, please let me know. Best regards
    in Sidebar Drawer Display Comment by Phil April 14
  • Hi, Please do not create duplicate topics about the same issue: https://forum.muffingroup.com/betheme/discussion/78113/there-has-been-a-critical-error-on-this-website#latest Thanks
    in There has been a critical error on this website Comment by Phil April 14
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this does not help, please send us the WordPress dashboard and FTP access…
    in There has been a critical error on this website. Comment by Phil April 14
  • Hi, To do that, you must use the following CSS code: .column_attr .gallery .gallery-item .gallery-item-wrapper img{  border-radius: 24px 0 24px 0; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Images in gallery with radius 24 0 24 0 px Comment by Phil April 14
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Betheme HomePage Footer not updating Comment by Phil April 14
  • Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. However, there is no need to use this code because the p…
    in slider no prenium Comment by Phil April 14
  • Hi, Please switch to some other theme like Twenty Twenty-Five, and check if the results are the same. When you do it, let me know about the results. Thanks
    in Elementor stuck on loading screen Comment by Phil April 14
  • Hi, There is no option to remove it from the source. However, you can recreate testimonials with any layout you want using Query Loops: https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-Wf Best regards
    in Remove testimonials-placeholder.png from source. Comment by Phil April 14
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, ensure that theme and plugins are up to date. If this will not help, P…
    in BeBuilder is stuck and doesn't opens. I can't edit pages Comment by Phil April 14
  • Glad to see that you handled it. FYI, the breadcrumbs element is not available in the Header Builder. Best regards
    in Add Breadcrumbs on Header template ?! Comment by Phil April 14
  • Hi, I checked your website, and it seems to be correct: https://forum.muffingroup.com/betheme/uploads/999/JPX4R0IHSRYR.png Did you handle this in the meantime? Best regards
    in Suddenly i've encouter cracked images in my site www.lalogo.ae Comment by Phil April 14
  • Does it happen on a particular page or on all of them? I checked a couple of them, and the changes are saved correctly. Best regards
    in Can't save pages Comment by Phil April 14
  • During the weekend, we had no chance to take a look at this. Anyway, we are still investigating what could be the reason. Best regards
    in Issue with new Version of Website Comment by Phil April 14
  • Can you disable coming soon for a while, so we could check that? Also, do you use a single product template? Best regards
    in WPML templates Comment by Phil April 14
  • Hi, It is an Action Bar. Please see the video tutorial showing how to edit it: https://support.muffingroup.com/video-tutorials/workshop-custom-header-1/ Best regards
    in Free Shipping over $100 & 60 days returns Comment by Phil April 14
  • Does it happen on all pages or some particular ones? I checked that, and everything seems to be fine: https://forum.muffingroup.com/betheme/uploads/535/MQPSYFC1Z5BH.png https://forum.muffingroup.com/betheme/uploads/152/0SST2K98SSEP.png Best regards
    in BeBuilder problem with design after BeBuilder Database update Comment by Phil April 14
  • No, they are hidden by default. Best regards
    in Map marker Comment by Phil April 14
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