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Phil

Phil

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Phil
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  • Sorry, we couldn't take care of it properly because it was the weekend. Anyway, it is corrected as you noticed. Global section styles do not load because of the mixed content related to the website URL. See the following article about it: https://su…
    in Broken CSS after last update Comment by Phil April 14
  • Hi @SerialPixels, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not …
    in Button - Browser back Comment by Phil April 12
  • What you mentioned is not 700px min-width but min-height: https://forum.muffingroup.com/betheme/uploads/105/8WY3BGMSFTOE.png Instead of this option the wrap positioning option to stretch can be used: https://forum.muffingroup.com/betheme/uploads/973…
    in Can't stretch wrap in query loop Comment by Phil April 12
  • I think you misunderstood me a little. The root cause is not the icon itself but some part of the whole Icon Box element. I say some because we do not handle server configuration and ModSecurity, and do not know what exactly might be the root cause.…
    in BeBuilder issue with Footer Comment by Phil April 12
  • Thanks for letting us know. We will continue inspecting that. Best regards
    in Issue with new Version of Website Comment by Phil April 12
  • Icons are, by default, hidden on tablets because the layout breaks when they are visible. Best regards
    in Map marker Comment by Phil April 12
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in BeBuilder problem with design after BeBuilder Database update Comment by Phil April 12
  • So everything is fine now? Can I help you with anything else? Best regards
    in Be Builder Update Issue - Cannot Edit Pages (TypeError: Cannot read properties of null (rea Comment by Phil April 12
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Mega menu customization Comment by Phil April 12
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Slow Website / Stick on Mobile and Tablet Comment by Phil April 12
  • Hi, Breadcrumbs shows in the Subheader. Please go to Betheme -> Theme options -> Header & Subheader -> Subheader, and ensure that you do not have Subheader or breadcrumbs set to hidden. https://forum.muffingroup.com/betheme/uploads/209/…
    in Add Breadcrumbs on Header template ?! Comment by Phil April 12
  • In that case, you should contact the Contact Form 7 support, as it is not our plugin. Best regards
    in Contact Form Comment by Phil April 12
  • Thanks. We are in the process of correcting that. I will let you know when we finish. Best regards
    in Broken CSS after last update Comment by Phil April 11
  • Please head to this article and ensure that your URLs are set up correctly as described there: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Best regards
    in Mega menu customization Comment by Phil April 11
  • Sorry, but the login credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/607/5GPERI1YH2HJ.png Are you sure that they are correct? Best regards
    in We cannot find popup with inserted ID Comment by Phil April 11
  • Hi, Please ensure that you did not choose different sizes for these buttons in BeBuilder: https://forum.muffingroup.com/betheme/uploads/909/4V993JMISSIU.png Best regards
    in Button font different sizes Comment by Phil April 11
  • 1) Indeed we were doing tests to check if it is related to the menu, and it does not seems to as it breaks even when the menu is not present. 2) For the regular WP URL settings are here: https://forum.muffingroup.com/betheme/uploads/787/V34369C8BFQ3…
    in Issue with new Version of Website Comment by Phil April 11
  • I am glad to see that you found the root cause. Please let me know if I can help with anything else. Best regards
    in Cannot access the Elementor widget sidebar Comment by Phil April 11
  • Then maybe some particular functions can be disabled or temporarily disabled to find the culprit? Best regards
    in BeBuilder issue with Footer Comment by Phil April 11
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
    in Can't save pages Comment by Phil April 11
  • The theme does not generate slugs, WordPress does. So it is not a theme-related issue, and we do not have influence on that. Best regards
    in The blog archive template in the backend is displayed incorrectly. Comment by Phil April 11
  • We have corrected it. Please check it out now. There were some nulls in the pages' objects that caused this issue, but after getting rid of them it started to works. Best regards
    in Be Builder Update Issue - Cannot Edit Pages (TypeError: Cannot read properties of null (rea Comment by Phil April 11
  • What you can try is to switch the Language URL format to Different languages directories, translate everything, and switch back to different domain per language. https://forum.muffingroup.com/betheme/uploads/429/YC675ZM3O5QU.png There is no option t…
    in Templates not working on multilingual Comment by Phil April 11
  • Yes, please restore a backup and create the same account for us so we can log in, and we will correct that again for you. It is not so easy to explain the steps to correct this, as we must look into various places, so it will be easier and faster to…
    in Broken CSS after last update Comment by Phil April 11
  • Indeed, it will copy the entire website. Best regards
    in Is there a way to zip a Betheme website and upload as template to a sub domain? Comment by Phil April 11
  • It seems that your server blocks loading iframes from different domains: https://forum.muffingroup.com/betheme/uploads/006/H1IZZGOVTT9A.png As you have other languages in different domains, translations load an iframe in BeBuilder from them, and thi…
    in Templates not working on multilingual Comment by Phil April 11
  • Hi, What you are looking for is a Duplicator plugin: https://wordpress.org/plugins/duplicator/ It works as you describe. We constantly use it and have never had problems with it. Best regards
    in Is there a way to zip a Betheme website and upload as template to a sub domain? Comment by Phil April 11
  • While we tried to enter the home page with BeBuilder, it did not load, and the browser console showed the following error: https://forum.muffingroup.com/betheme/uploads/336/B8JW4R7P67Y9.png It means that your multisite URLs are misconfigured, and co…
    in Issue with new Version of Website Comment by Phil April 11
  • Hi @temiyemiennymax, There is very little information about what you wrote. Please always attach a link to your website, and it is good to attach screenshots showing your issue. Moreover, it is better to open a new topic than write in such old ones.…
    in Sticky menu config Comment by Phil April 11
  • Always happy to help. If you have any other questions or problems, feel free to ask. Best regards
    in Issues with Pre-built sections Comment by Phil April 11
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