Phil
Phil
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- Phil
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Hi, You can change the logo height in Betheme -> Theme options -> Global -> Logo. Remember that the height will not work if you put a value higher than your image resolution. Moreover, the logo can be reduced to the menu bar height, and in …
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Hi, What you are referring to is the action button. Please go to Betheme -> Theme options -> header & subheader -> extras and change the action button. See here: https://forum.muffingroup.com/betheme/uploads/679/J24POMD8K3N6.png But th…
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Glad I could help. If is there anything else, please, let me know. Thanks
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Then the root cause lies in your child theme indeed. We do not help with the file customization and hence with child themes. In that case, you would have to contact your web developer. Best regards
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You would have to use some third-party plugin. Our policy states that we do not support third-party plugins or custom code, and we cannot recommend any plugins other than the ones we support. You can find the list on this page, in the sidebar: https…
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Hi, Yes, it is normal behavior, and we do not have plans to change that. If you would like to see feature changing that, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-upd…
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Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
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Hi, Are you using a child theme? Did you update your theme with all plugins disabled? Best regards
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I have noticed that you have an Advanced cache plugin in the Drop-in tab. https://forum.muffingroup.com/betheme/uploads/407/D8WUDF1TXVSH.png Did you try deactivating it too? If not, please, do that, and see if the problem persists. If this will not …
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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We have added a line to your Admin CSS plugin, and now the message is gone. Best regards
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Sorry, but this is not Betheme related issue. In that case, you should contact this extension author because it is breaking the layout. Best regards
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You can download the theme package from ThemeForest. Please, see the following link: https://support.muffingroup.com/documentation/installation-updates/ Thanks
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You have cooming soon enabled on your website. Can you disable it for a while, please? Thanks
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Hi, Can you explain in more detail what customization you are referring to, please? It is always good to attach a screenshot showing it, and a link to your website. Thanks
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I have passed this to the dev team, and the fix for it will be in the next update. For now, please, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS. .single-product div.product{ width: 100%!important;…
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
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Hello, There is no option to achieve that, unfortunately. But can you tell me how would you like to change the main search field, please? Thanks
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Hi, Please, try to put it as an iframe, and add the playsinline attribute. https://css-tricks.com/what-does-playsinline-mean-in-web-video/ It is a simple trick to autoplay the videos on iOS devices. Thanks
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The slider shows correctly for me (tested with Firefox and Chrome), but the menu is hidden. I have checked the website source, and there is a class that does not come from our theme, and after removing it, the menu appears. https://forum.muffingroup…
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Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Can you send access to the account where this problem appears, like previously, please? Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion. Thanks
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Please, clear your browser cache, and check it then. Also, some of the browser extensions could cause it, so you can turn them off, and recheck it. Thanks
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Hi, Please, update your theme, and all plugins to the newest version, and check if the problem persists. Please head to the link we provided below, where you will find all of the information on how you can update the theme successfully. https://supp…
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Please, replace the last part from the previous code with the following one: @media only screen and (max-width:767px){ #Header_creative #Top_bar .logo #logo img{ max-height: 100%!important; } #Header_creative #Top_bar #logo{ height: 150px!…
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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I still see the same (old) version of Betheme on your website. Are you sure that you updated your theme successfully? Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, swi…