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Phil

Phil

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Phil
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  • Hi, Please do a test and switch to some other theme like Twenty Twenty-Five, proceed with a test purchase, and check if the same thing happens then. When you do that, let me know about the results. Thanks
    in Redirection after payment for users not logged Comment by Phil April 8
  • Let me clarify your current situation. Is the old domain still active and live along with the new domain, or you only changed the domain name of the old one to the new one on the same server?
    in Theme License Comment by Phil April 8
  • You can use this: @media only screen and (max-width: 960px) and (min-width:767px){  .google-map-wrapper .google-map-contact-wrapper{    top: 12px;    right: 12px;  } } But it will cover the button to make the map full screen. So, instead you can mov…
    in Map marker Comment by Phil April 8
  • We have it on our to-do list for the upcoming updates. Best regards
    in Accessibility Issues with Search Function Comment by Phil April 8
  • If the post was created with any other builder, it cannot be edited with BeBuilder. You can still put a Table of Contents element into BeBuilder or Elementor to read the headings. The links in the ToC are headings placed in the current page. Did you…
    in Pictures alignement Comment by Phil April 8
  • Hi, Go to the Plugins tab, and disable the Header Builder plugin. Then create your new header according to the following video tutorial: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in old Header Builder vs. Template Header Comment by Phil April 8
  • Glad to see that you handled it. Can I help with anything else? Best regards
    in Pop up shows on all pages - but I only added to home page Comment by Phil April 8
  • Depends on what you need to show, but if you want, e.g., an image, title, and price, you can use dynamic data for that: https://support.muffingroup.com/video-tutorials/dynamic-content-in-the-bebuilder/ Or you can try WooCommerce shortcodes: https://…
    in Single product ar slider loop with custom ID's Comment by Phil April 8
  • https://forum.muffingroup.com/betheme/discussion/comment/267675#Comment_267675 Thanks, it works now. We have checked that, and there are duplicated IDs on your website causing this issue. Did you reset database while installing that demo? Please imp…
    in Double view when previewing Comment by Phil April 8
  • Hello, Please, turn off all of the plugins except WPML, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Issue with new Version of Website Comment by Phil April 8
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Modified CSS codes are no longer recognized Comment by Phil April 8
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Betheme Stuck on loading edit page Comment by Phil April 8
  • Hi, You can deactivate reviews in WooCommerce -> Products: https://forum.muffingroup.com/betheme/uploads/624/RXAZBZLT5CYW.png Best regards
    in Remove "Reviews" from product tabs Comment by Phil April 8
  • FYI, we received your message, and are taking a look at this. I will let you know when you fix it on your website. Best regards
    in Issue with Betheme Template Not Automatically Displaying New WooCommerce Product Publications Comment by Phil April 7
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in BeTheme editor malfunction Comment by Phil April 7
  • Here is your culprit: https://forum.muffingroup.com/betheme/uploads/925/AV789V8KITU6.png Your Footer section has a custom width set. Change it to default, and it will have the same width as the header. Best regards
    in Aligning Header and Footer Wraps for Consistent Layout Comment by Phil April 7
  • Did you remove the section I created? I do not see it, only yours with inner wraps, and this construction is incorrect. Where can I find the section I prepared for you? Best regards
    in Can't stretch wrap in query loop Comment by Phil April 7
  • Hi, Such filters are available only for blogs or portfolios. https://support.muffingroup.com/video-tutorials/how-to-create-and-manage-a-blog-page/ https://support.muffingroup.com/video-tutorials/how-to-set-up-the-blog-and-portfolio-pages/ https://fo…
    in Image Gallery with Tags Comment by Phil April 7
  • Hi, I am not sure what you refer to. Can you explain that in more detail, please? Thanks
    in Single product ar slider loop with custom ID's Comment by Phil April 7
  • Please send us the WordPress dashboard, database, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a l…
    in attributes that have disappeared Comment by Phil April 7
  • I'm sorry, but I don't quite understand. If you created this page with Elementor, you cannot edit its content with BeBuilder because these are two different builders. So you must use Elementor, not BeBuilder, here. Please explain in more detail what…
    in Pictures alignement Comment by Phil April 7
  • I just received your private message but FTP credentials do not work: https://forum.muffingroup.com/betheme/uploads/048/IJRYWK5AZ93W.png Are you sure that they are correct? Best regards
    in Double view when previewing Comment by Phil April 7
  • Hi, We had to update the tool responsible for single-page import on that demo. Please try again now. Thanks
    in Single page import Comment by Phil April 7
  • The Table of Contents element pulls links automatically based on the headings of the current page. You can learn more about this element in the following video tutorial: https://support.muffingroup.com/video-tutorials/table-of-contents/ Best regards
    in Pictures alignement Comment by Phil April 7
  • Sorry, but we haven't received a message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you sent all the required…
    in Double view when previewing Comment by Phil April 7
  • Hi, You are coming soon and will be enabled on your website. However, you can change the width of the submenu in the menu element style tab: https://forum.muffingroup.com/betheme/uploads/146/ZB04VVBWJ3EF.png Best regards
    in Increase the submenu areea Comment by Phil April 7
  • Hi, Please see the following article: https://support.muffingroup.com/how-to/how-to-set-up-favicon/ Best regards
    in Favicon Comment by Phil April 7
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Offers have unwanted space between them Comment by Phil April 7
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Deregister purchase code Comment by Phil April 7
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please also attach more informa…
    in Rank Math SEO Compatibility problem Comment by Phil April 7
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