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Phil

Phil

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Phil
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  • You are talking to a human, on this forum, we do not use any chatbots. Please send us the WordPress dashboard access and your license key privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#cont…
    in CANNOT REGISTER A VALID LICENCE THAT HAVE BEEN DEREGISTERED Comment by Phil April 7
  • I checked your website, and I do not see it at all. Did you follow the tips mentioned in the article I sent in my previous message? Best regard
    in Website loading issue Comment by Phil April 7
  • Hi, You can change image sizes in Betheme -> Theme options -> Blog & Portfolio -> Featured image: https://forum.muffingroup.com/betheme/uploads/781/J3P8HWX5IX7B.png You might also want to try Intro Header style, which can be set in the …
    in Featured Images in Blog display - Full Size? Comment by Phil April 7
  • Can you elaborate on what you want to close? Thanks
    in I can not understand Comment by Phil April 7
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Error toggle Comment by Phil April 7
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Theme License Comment by Phil April 7
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in I cant "publish" in "pages" Comment by Phil April 7
  • Hi, Did you use an option to reset the database while installing this pre-built website? https://forum.muffingroup.com/betheme/uploads/237/0VZDOF0VHCGA.png If yes, then you must restore a backup to get your previously created attributes back. Best …
    in attributes that have disappeared Comment by Phil April 7
  • I can see that you changed the height of the map, and it looks like this now: https://forum.muffingroup.com/betheme/uploads/878/HUWWUWRF66JP.png Do you still need help with that? Best regards
    in Map marker Comment by Phil April 7
  • That is why I suggested conditional logic. With it, you do not have to create a separate template for that category, only hide this wrap on a specific category. Edit the template and add the condition as I showed in my previous message. Thanks
    in Hide specific wrapper Comment by Phil April 7
  • Hi, Please check the following article and follow tips from there: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Best regards
    in Doctor template Comment by Phil April 7
  • I just received your private message, and the header seems to be fine: https://forum.muffingroup.com/betheme/uploads/495/DAGXB4WJXV7P.png https://forum.muffingroup.com/betheme/uploads/497/3A6725UALFW6.png Did you handle this or are there any steps t…
    in header and header builder problem Comment by Phil April 7
  • Can you please provide more details on how you want to edit it? Thanks
    in Pictures alignement Comment by Phil April 7
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Aligning Header and Footer Wraps for Consistent Layout Comment by Phil April 7
  • Sorry, but there is no option for that, unfortunately. Best regards
    in Is it possible to restrict a CSS/HTML animation to a single section? Comment by Phil April 4
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in CANNOT REGISTER A VALID LICENCE THAT HAVE BEEN DEREGISTERED Comment by Phil April 4
  • Hi, So you handled it, right? Can I assist with anything else? Best regards
    in White 30px header showing on pages/posts some pages only Comment by Phil April 4
  • It looks like you have or had some malware in your files. This is an error from the error log: [04-Apr-2025 08:30:12 UTC] PHP Fatal error: Uncaught Error: Failed opening required '/home/igxyxxmy/public_html/wp-content/plugins/revslider/includes/em-…
    in Web images and layout dosent load correctly Comment by Phil April 4
  • Hi, Go to Advanced -> Conditional Logic options of that wrap and set the condition to show it if archive is not this category: https://forum.muffingroup.com/betheme/uploads/343/DTQD4VTP15DE.png Best regards
    in Hide specific wrapper Comment by Phil April 4
  • Glad to see that you managed to accomplish the desired layout. Anyway, FYI we found that there is a bug related to the dark sticky header with the header from theme options and coloring of menu items. We will correct that in the upcoming updates. B…
    in Sticky header-active link color when scrolling down Comment by Phil April 4
  • Hi, You can find them here: https://www.flaticon.com/free-icon/timer_3154187 https://www.flaticon.com/free-icon/laptop_3154262 https://www.flaticon.com/free-icon/credit-card_3154369 https://www.flaticon.com/free-icon/bitcoin_3154215 https://www.flat…
    in Question about license images for Agency 6 Comment by Phil April 4
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Website Broken After Updating to Betheme 28.0.1 – Critical Error & Vulnerabilities Detected Comment by Phil April 4
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Pop up shows on all pages - but I only added to home page Comment by Phil April 4
  • Now I was able to access the WP admin, but the login credentials you sent do not work and I could not check that. If you want us to take a look at this, please send working ones along with FTP access. Thanks
    in Betheme Database Update (looping forever) V.28 Comment by Phil April 4
  • Thanks for the suggestion, we checked this, and will correct in the upcoming updates. Best regards
    in Accessibility Issues with Mega Menu Tab Order Comment by Phil April 4
  • Hi, Tabs, accordions, FAQs, and toggles do not support JS-based content, and all of them use JS. Before you continue, I suggest you rethink this design, as it will not work properly and will cause problems the further you modify it. In such elements…
    in Want to edit color text font size etc (stylesheet) Comment by Phil April 4
  • Hi, Tabs, accordions, FAQs, and toggles do not support JS-based content, and all of them use JS. Before you continue, I suggest you rethink this design, as it will not work properly and will cause problems the further you modify it. In such elements…
    in 1) Want the text left aligment Comment by Phil April 4
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in header and header builder problem Comment by Phil April 4
  • Hi, I am happy to see that you found the culprit. Please let me know if I can help with anything else. Best regards
    in problems after update Comment by Phil April 4
  • https://forum.muffingroup.com/betheme/discussion/comment/267559#Comment_267559 Please go to Betheme -> Theme options -> Responsive -> General, click on Flexbox Container settings, and save changes: https://forum.muffingroup.com/betheme/uplo…
    in Double view when previewing Comment by Phil April 4
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