Phil
Phil
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This error message can mean that you made a mistake while putting your purchase code or username. Please, check you did not put a space anywhere or make any typos. I mean all your website plugins. Also, let me know if Staging and Prod are registere…
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Hello, Please, check the following topic about how to speed up your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ After that, please, let me know if this helped you, beacuse I really doubt that the fonts are slowing down …
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1) Please, try to modify 'Height' value in: Betheme > Theme options > Header & Subheader > Header. https://prnt.sc/vldd9e 2) Sorry, but I do not know what white space are you talking about. https://prnt.sc/vld2lt Can you send me a lin…
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Well, this phone number is placed in the "Action button". To change content of it, please, go to: Betheme > Theme options > Header & Subheader > Extras https://prnt.sc/vlcbve Thanks
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Hello, Please, check the following topic about how to speed up your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ After that, please, let me know if this helped you :) Thanks
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Hey, Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest If you see (on our license manager) that your license key is regi…
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Hello, Sorry, but we provide this forum in English only. Please, rewrite your message in English. Thanks
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I get to your website, but I could not find the item with the class you mentioned. But I managed to change the font of the top part of the header with the following Custom CSS Code (put it in "Betheme > Theme options > Custom CSS & JS…
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Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discu…
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Hello, Please, go to "Betheme > Theme options > Custom CSS & JS > CSS", and remove all Custom CSS Codes from there, and check if the issue still appears. You can save them somewhere for safety. Thanks
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Well, you did not mention anywhere if you tried all these steps at the same time (changing the theme to parent + update + disabled plugins). Please, send us a link to your website so that we could take a closer look at your issue. Thanks!
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Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenanc…
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I will need a link to your website to investigate the source of the problem. Can you send me it, please? Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenanc…
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Hello, Actually, as long as you do not public the source of our Code anywhere, you have a free hand with modifying files and putting your plugin on Github. Best regards
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Hello, Sorry, but we do not have this effect available in our Theme. If you would like to see it as feature, please, let us know in the following topic. https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest …
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Hi, Do you mean buttons like 'Save changes', 'Update', etc. while you are editing your page, or buttons on your webiste? Also, please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will …
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Hello, Please, go to Slider Revolution, and click to edit your slider. After that, choose a layer, and click on "Media Library" in background options, and there you will be able to select any background you want. https://prnt.sc/vle05m Th…
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Then I am not able to help you at this point because the Header Builder is the only way to achive that, and we do not provide support with PHP files modifications. Best regards
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Hello, To change this image, please, go to Slider Revolution, and modify your Slider. You can read more abour Slider Revolution from the following link. https://www.sliderrevolution.com/manual-section/manual/ Thanks
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There is no option to modify the sidebar's 'min-height' because it needs this value to display the sidebar correctly on the website. You would have to do Theme file modifications, and we do not provide help with that. Greetings
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Anyway, to prevent future issues, please, send me a link to your PHPINFO file, so I could check if this problem lay there. If you do not know how to do it, check the following link. https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-pa…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenanc…
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The header's text takes its font from Content in: Betheme > Theme Options > Fonts > Family. You can change it there, but it will change the font for the whole website. If you want to change the font for the text widget only, you will have t…
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Hello, Please, try to change your theme from child to parent and update it to the newest version(21.9.3). Also, please, turn off all of the plugins, refresh your cache, and after these steps, check if the issue still appears. Moreover, please, be a…
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Hello, Please, go to Slider Revolution, turn ON moblie display, and select it. After that, you will be able to customize your mobile display anyway you want. https://prnt.sc/vkr60m Thanks
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Check, all your Columns items you used especially the broken ones. Like I said, be sure that all HTML tags are placed and closed properly. https://prnt.sc/vkr4iv Greetings
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Hello, I see that you do not have the newest version of Betheme. It is always good to have your Betheme up-to-date. Also, please, check the following links about Menu and Header Builder, and be sure that you made all steps properly. https://support…
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Hi, Here is an instruction on how to update the theme: http://themes.muffingroup.com/betheme/documentation/#general Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme. W…