Phil
Phil
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- Phil
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Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
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Hi, 1) You must create two templates. One for the main shop page, which will display product categories with the Shop Categories element, and the second template with the Shop products element. The first template must be assigned to "Shop"…
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Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
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Are there any particular steps to reproduce this issue? I was not able to achieve that on my PC. Tested with Firefox and Chrome. Please check if the same thing happens on other browsers or in incognito mode. Best regards
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Hi, To achieve the effect shown in an example, use the Transform on hover: https://forum.muffingroup.com/betheme/uploads/156/UEQP79HPG4MX.png Best regards
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Hi, Sorry, but I quite do not understand. Please explain your issue in more detail. Thanks
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Hi, Please see the following article: https://support.muffingroup.com/faq/slider-revolution-is-not-showing-up-on-mobile-devices/ Best regards
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That is weird, as the changes we made through FTP did not reflect the live website. We will take a second look at this. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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But there is no {caption} dynamic data. It does not exist in Betheme. You should put regular text there, not dynamic data. Best regards
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I checked your website with Safari, and the variations work properly. See the following video: https://forum.muffingroup.com/betheme/uploads/969/RDHGPBW005MJ.zip Are there any particular steps to reproduce your issue? Best regards
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Hi, There is such dynamic data as {caption}. In the Caption field you are suppose to put the text you want to display. https://forum.muffingroup.com/betheme/uploads/036/C1FF7K3IFKLP.png Best regards
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Thanks for the clarification. We need to investigate it further, and we need access to FTP. Please send it as you did with WP dashboard access, and remember to attach a link to this forum discussion. Best regards
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Thank you for the link, but I do not see any answer about disabling plugins and child theme. Did you try that? Did it help? Please also share with us your PHPINFO file. If you do not know how to do it, please check this topic: https://support.muffin…
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Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
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The theme does not change anything by itself. Most probably, one of the plugins you are using is the root cause. I suggest disabling all of unsupported ones (especially the ones for cache), and check if these problems persists without them. You can …
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I'm sorry, but I did not ask to install a cache plugin but to purge the server cache. Installing a plugin will not be useful here. Contact your hosting provider and ask to purge the server cache. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Please see the following link: https://muffingroup.com/betheme/features/custom-icons/ There, you will find out how to upload custom icons. Best regards
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Sorry, but we are not server experts. Previously, server administrators were able to indicate what configuration exactly was the root cause. We would gladly assist you in this matter, but we do not handle server configurations. Best regards
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Hi, We do not have such a feature in our theme. You would have to use some external plugin for that. If you want to see such a feature in future updates, please let us know in the following topic: https://forum.muffingroup.com/betheme/discussion/113…
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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One of your plugins is the root cause. This is how it looks with plugins disabled: https://forum.muffingroup.com/betheme/uploads/869/JICMFVT3PDD9.png To find the root cause, disable your unsupported plugins one by one. You can find a list of support…
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Hi, This color is taken from Betheme -> Theme options -> Colors -> Content, from Theme color. https://forum.muffingroup.com/betheme/uploads/894/ZN19WO0SD27A.png Best regards
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Here is the margin, and it did not disappear: https://forum.muffingroup.com/betheme/uploads/761/QQCH9APL2O9D.png https://forum.muffingroup.com/betheme/uploads/701/HQDL025H6CXG.png This section simply does not have much padding/margins, and that is w…
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The WPS Hide Login plugin was the root cause. I have disabled it, and now the WP login works properly. We did not test this script/plugin with the theme. Our policy states that we do not support third-party plugins or custom code. We cannot recommen…
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Sorry, but you still have not attached a link to your website. Please send it so we can check this out. Best regards
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
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Hello, 1) Go to Betheme -> Theme options -> Global -> Navigation & Share, and uncheck Header arrows and Sticky arrows. https://forum.muffingroup.com/betheme/uploads/754/XRWFFYJTAVQH.png 2) Head to Betheme -> Theme options -> Blog…