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Phil

Phil

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Phil
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  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. If you have any server cache, disable it as well for testing purposes. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Header modification Comment by Phil August 27
  • Did you purge the cache on your website after your change? Best regards
    in I can't select a menu on my blog posts? Comment by Phil August 27
  • https://forum.muffingroup.com/betheme/discussion/comment/272422#Comment_272422 Hi, No, there is no other option, and you must set the min-height. Best regards
    in Blog-Post in different Colums with query loop (or other possibility) Comment by Phil August 27
  • Hi, You can change the logo in Betheme -> Theme options -> Global -> Logo. https://forum.muffingroup.com/betheme/uploads/576/7TQ0BBQ9MH5U.png The Site title can be set in Settings -> General. https://forum.muffingroup.com/betheme/uploads…
    in Edit Theme Header Comment by Phil August 27
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Live website is showing content not in BeBuilder Comment by Phil August 27
  • Hello, Do you have the newest version of Betheme installed? If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will …
    in update not saved Comment by Phil August 27
  • Hi, It seems to be related to your server configuration. Please report this to your hosting provider. Best regards
    in cURL error 6: getaddrinfo() thread failed to start Comment by Phil August 27
  • Please use the Tag Cloud element instead: https://forum.muffingroup.com/betheme/uploads/072/29WJ8WRS2I9C.png Remember to choose an appropriate Taxonomy. Best regards
    in Category Dynamic Data Comment by Phil August 26
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Facing Issue on using PRODUCT TEMPLATE Comment by Phil August 26
  • It seems to be related to the server configuration. Please report this problem to your hosting provider, and they will surely be able to help you with that. Best regards
    in Won't allow me to upload a .ttf font file Comment by Phil August 26
  • These two posts have the smae Excerpt set: https://forum.muffingroup.com/betheme/uploads/359/W15I6F2X56V5.png Edit your posts and change it there. Best regards
    in Post page redirecting Comment by Phil August 26
  • Support period refers only to access to this forum, not to the license functionality. So even if it ends for a particular license, but you bought another one or extended your support period, you still can access our support. Anyway, the license keep…
    in Update failed after buying new support 6 month Comment by Phil August 26
  • I am glad to see that you handled it. If you have other questions or problems, feel free to ask. Best regards
    in Issue with Mega Menu opacity on Italian version Comment by Phil August 26
  • https://forum.muffingroup.com/betheme/discussion/comment/272399#Comment_272399 Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact a…
    in Column Text Content and Advanced Settings Not Visible in BeBuilder on Older Websites Comment by Phil August 26
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in None of the items are loading their edit screen in the builder Comment by Phil August 26
  • Hi, So, regarding this topic, everything is fine now? Best regards
    in I can't select a menu on my blog posts? Comment by Phil August 26
  • Please attach a link to that page so that I can take a closer look at this. Best regards
    in How do I remove this blog subheader? Comment by Phil August 26
  • Hi, This is a message from a browser, and does not come from the theme, so it is not Betheme Betheme-related question. This message is based on the language you have set in your browser. Best regards
    in Translation into German for forwarding Comment by Phil August 26
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Category Dynamic Data Comment by Phil August 26
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-overlap-elements-in-the-bebuilder/ If you still cannot handle this, please attach a link to your website, and I will take a closer look at what might…
    in Can't reproduce demo anymore Comment by Phil August 26
  • Hi, Yes, it is possible to upgrade the version, but I suggest doing it carefully. At the beginning, create a backup of your website. For this, I suggest using the Duplicator plugin https://wordpress.org/plugins/duplicator/ (anyway, making regular ba…
    in Update theme from very old version Comment by Phil August 26
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Warnings after theme installation Comment by Phil August 26
  • Hi, Do you have the newest version of Betheme installed? Please also attach a link to your website and screenshot showing how it suppose to look. Thanks
    in Facing Issue on using PRODUCT TEMPLATE Comment by Phil August 26
  • Hello, Please, head to the following link, and check if you have your SSL certificate set correctly on your website. https://www.greengeeks.com/tutorials/how-to-install-a-ssl-certificate-on-your-wordpress-site/ Also, I suggest contacting your hostin…
    in Unable to register the licence Comment by Phil August 26
  • I made a test and added a map to your home page, and it works properly: https://forum.muffingroup.com/betheme/uploads/881/8N0LGJDKJBFR.png Are there particular steps I should take to reproduce this problem? Best regards
    in Builder is broken - cannot access page Comment by Phil August 25
  • Hi, 1) Instead of white label, please use the BeCustom plugin. See the following video tutorial about it: https://support.muffingroup.com/video-tutorials/how-to-rebrand-be-and-wp-admin-with-the-becustom-branding-tool/ 2) The problem with this reappe…
    in issues Comment by Phil August 25
  • Hi, Instead of Query Loop, please try to use the Portfolio element and select categories within it. Best regards
    in Archive template: Query Loop - Differentiate subcategories Comment by Phil August 25
  • Please increase the height value for this iframe by 10px, and the scroll will be gone: https://forum.muffingroup.com/betheme/uploads/662/1ILUVZAVK2CR.png Best regards
    in Embedded form has a scroll bar showing Comment by Phil August 25
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum …
    in Post page redirecting Comment by Phil August 25
  • Please try to do as described in the following article: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Best regards
    in Home Page Featured Image Not Loading Comment by Phil August 25
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