Phil
Phil
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- Phil
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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I saw your screenshot but I do not see a link to this forum discussion there, that is why I asked about that. I do not manage the mailbox, so the message must contain a link to this discussion, so person who is in charge of it pass your credentials …
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Hi, Please copy it again but using the Duplicator plugin: https://wordpress.org/plugins/duplicator/ We used it many times and never had problems with this tool. Best regards
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Go to Betheme -> Theme options -> Header & Subheader -> Subheader, and check an option to hide the Subheader. Best regards
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Did you contact the previous plugin cache support regarding this? Anyway I do not know what black curve and container you refer to, so it is always good to attach screenshots pointing that out. Best regards
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The wrong page was assigned to your menu. I have chosen the Home page from the left panel and added it: https://forum.muffingroup.com/betheme/uploads/775/I1G39PO6F80Q.png Now, the correct page is present in the menu on the live website. Best regards
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Hi, Access to the .htaccess file is required when using cache from theme options -> performance. It should not cause problems with BeBuilder. Please check the following video regarding your problem: https://support.muffingroup.com/video-tutorials…
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Did you assign a mute parameter, as I suggested in this topic?: https://forum.muffingroup.com/betheme/discussion/76326/video-disappears-after-refreshing-home-page#latest I still do not see this parameter in your website's source. It could be the cul…
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I am happy I could assist. If you have any other questions or problems, feel free to ask. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Please contact your hosting provider and ask if your server does not block this. Thanks
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We have corrected it on your website, and the fix will also be included in the upcoming update. Please check it out. Best regards
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The footer templates were not assigned to any language, and WPML hid them. I disabled WPML, and templates appeared: https://forum.muffingroup.com/betheme/uploads/090/QEJZD76HTJAB.png I have removed these templates for you. Best regards
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You can remove the videos from the media library and they will not load on the website. Best regards
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I rechecked it and it still shows the invalid details message. I cannot rest it because I cannot access the email. Please resend the credentials. Thanks
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Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
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I am happy to see that you handled it. No, there is no option to assign a template to a regular page. Best regards
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Did you attach a link to this forum discussion as well? I have not received anything yet from the person who manages the mailbox. Best regards
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
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The path the user navigates to a particular product is not recognized, so there is no option to achieve that at the moment. The category that displays there is the one that is first in the database. Unfortunately, there is no workaround for that I c…
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We have corrected it on your website. Please check it out. We will also include this fix in the upcoming update. Best regards
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Did you proceed with any modifications to your website? I checked it after I received your login credentials, and now styles seem to load correctly. https://forum.muffingroup.com/betheme/uploads/883/RFGQZW02Q41K.png Best regards
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I recieved your new private message but neither WP nor FTP credentials work. https://forum.muffingroup.com/betheme/uploads/386/CDCRE4YUFBJ1.png https://forum.muffingroup.com/betheme/uploads/891/XD2MXMMIW1VB.png Please resend them, but double-check t…
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Hi, But this link, https://athagoras.com/en/?page_id=378, is not a live page. It is a draft, and it has not been published. When you do not view it through WP or BeBuilder preview, then the styles may not load correctly. https://forum.muffingroup.co…
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Should I check some particular page or proceed with any special steps? I checked a random page and saving works properly. https://forum.muffingroup.com/betheme/uploads/887/AA0TESMEG47I.png Best regards
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It is not a Theme option. As I mentioned before, it is an element. The blog element is available in BeBuilder. We cannot recommend any other plugin than the ones we support: https://support.muffingroup.com/documentation/bundled-plugins/#compatibilit…
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A Query Loop is used there, but it does not have an option to show hierarchy. Instead, you must create a new menu with the desired construction and replace the Query Loop in the sidebar template with a menu element. Best regards
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Hi, There is no option to do that this way. Filters are available only in the sidebar. https://support.muffingroup.com/documentation/woocommerce/how-to-set-sidebar/ Best regards
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We removed them from the source by disabling plugins and switching popup templates to draft, and that is all. Did you check your testing domain? It works without hanging or stunning for me. Best regards
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So everything is fine now? Is there anything else I can help you with? Best regards