Phil
Phil
About
- Username
- Phil
- Joined
- Visits
- 7,645
- Last Active
- Roles
- Moderator
Comments
-
Indeed, we support this plugin, but we do not interfere with its functionalities. It would be best if you report this to the plugin authors. Best regards
-
Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
-
Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
-
Where are you putting this exactly? Please attach a link to that page. Thanks
-
There is no option for that at the moment, but we have an idea how it could be resolved, and we are checking this. Best regards
-
We seem to correct this. Please check it out now. Best regards
-
Hi, 1) You can change the logo in Betheme -> Theme options -> Global -> Logo: https://forum.muffingroup.com/betheme/uploads/357/YRLNO527SFDJ.png 2) What you are referring to is the action button. Please see the following article about it: h…
-
Please check it out now. The dynamic data that should be used are: {postmeta:_EventStartDate} and {postmeta:_EventEndDate}. Best regards
-
Please check it out now. It displays correctly at the moment for my iPhone 12. I have disabled and activated the following option in W3 Total Cache: https://forum.muffingroup.com/betheme/uploads/140/TARAOED9VE3Q.png Best regards
-
Hi, Did you assign this popup to that page or to the Entire site in the popup template? Page options: https://forum.muffingroup.com/betheme/uploads/257/INL0G2BMYYEQ.png Popup template: https://forum.muffingroup.com/betheme/uploads/837/XQ829L1K36VR.p…
-
Hi, Go to Betheme -> Theme options -> Header & Subheader -> Subheader and check the option to Hide the Subheader: https://forum.muffingroup.com/betheme/uploads/712/QXMNVNNSJTT7.png Best regards
-
Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
-
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
-
As I mentioned in my previous message, there are no demos made with WPBakery, even the oldest ones. We support this plugin, but we do not use it for pre-built websites. Best regards
-
Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. However, there is no need to use this code because the p…
-
No worries, mistakes happen and sometimes in pairs, just like now. 😅 New credentials you sent do not work either: https://forum.muffingroup.com/betheme/uploads/437/BO42CHE4N52T.png Please check that. Thanks
-
Sure thing. I am waiting for an update from you. Best regards
-
Sorry, but we have not received any message from you yet. Please check your email inbox for our response. Look also inside the spam folder. If you have not received any message from us, please resend your login credentials. Be sure to send all the r…
-
It means that the theme is not a culprit. If you used a plugin for registration, please contact the plugin author. Thanks
-
Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
-
I received your private message, but the FTP credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/569/7QC272TK8KQI.png Are you sure that they are correct? Best regards
-
Hi, Please deregister your license from the staging domain through Betheme -> Dashboard. Best regards
-
Sure thing, we will consider implementing such a feature. Best regards
-
1) Did you set your sidebar as in the following video tutorial?: https://support.muffingroup.com/video-tutorials/how-to-set-up-off-canvas-sidebar-for-shop/ 2) Thumbnails position can be set in Betheme -> Theme options -> Shop -> Single prod…
-
Please do not share your license key here, as others can see it. Anyway, I tried to access your website's WP dashboard, but after adding /wp-admin to your website URL the following page appeared: https://forum.muffingroup.com/betheme/uploads/970/ZMR…
-
Hi, Thanks for reaching out. Please note that we, as the theme developers, do not handle any aspect of server configuration. The System Status panel in the Betheme dashboard only displays information that it reads directly from your server — it does…
-
In that case, try the following CSS code: .mobile-sticky #Top_bar.is-sticky #logo img{ min-width: 250px; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
-
Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
-
Thanks for the clarification. It seems to be a bug in BeBuilder, as this behavior should not occur there. If you want to have this effect, add an empty character to any field and set this field to be visible on hover. https://forum.muffingroup.com/b…
-
Hi, Please go to Betheme -> Theme options -> Global -> Logo, and check if the problem persists when you check these two options: https://forum.muffingroup.com/betheme/uploads/322/9W8T00K4UA7E.png Best regards