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Phil

Phil

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Phil
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  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this forum d…
    in edit header account icon hyperlinks Comment by Phil February 16
  • You are welcome. If you have any further questions or conerns, feel free to ask. Best regards
    in Width issue with slider plugin element in section wrap Comment by Phil February 16
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You c…
    in Polylang switcher off the mobile menu Comment by Phil February 16
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Revolution Slider Comment by Phil February 16
  • Hi, Unfortunately, there is no option to achieve that. Best regards
    in Parallax double image Comment by Phil February 16
  • I am sorry, I did not notice your second comment as you sent it right before I sent my message, so I have not noticed that there was anything new here. Also, I could not answer you because you wrote beyond my working time. What plugin for the calend…
    in Template installation without deleting the database. Comment by Phil February 16
  • Hi, You can put your JS in Betheme -> Theme options -> Custom CSS & JS -> JS. https://forum.muffingroup.com/betheme/uploads/202/5RB12QO2VYZD.png Best regards
    in How to insert code Comment by Phil February 16
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
    in Error Message Comment by Phil February 16
  • Sorry, but I do not understand what you refer to. What happened with what? Best regards
    in Google Reviews Slider Comment by Phil February 16
  • I am happy to see that you handled it. Best regards
    in fancy_link - SET active Comment by Phil February 16
  • You cannot deregister your license because you have currently installed a pirated version of Betheme (I can see that from the screenshot, as the first two parts of the license key should be visible). It should look like this: https://forum.muffingro…
    in DeRegister Issue Comment by Phil February 16
  • We will correct that in the next update. For now, please use the following CSS code: @media only screen and (max-width:767px){  .woocommerce .comment-form-rating p.stars a {font-size: 11px; line-height: 1.1; word-wrap: break-word; width: 20%; margin…
    in 5 stars rating mobile problem Comment by Phil February 16
  • Hi, Please put all your feature suggestions in the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in Responsive background color; improve conditionals Comment by Phil February 16
  • Hi, Sorry, but you wrote outside my working hours, so I could not answer you. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact an…
    in Issue with pre-built website setup Comment by Phil February 16
  • Hi, I am glad to see that you managed to resolve that. Can I help you with anything else? Do you want me to remove this topic? Best regards
    in Can't add an image to the video element Comment by Phil February 16
  • Full width can be enabled in the Section's advanced settings: https://forum.muffingroup.com/betheme/uploads/038/JPNDDFH5CJWU.png Best regards
    in Images and text column Comment by Phil February 16
  • Hi, How did you duplicate your tempalte? Did you click on the pencil icon? https://forum.muffingroup.com/betheme/uploads/103/Q7LDMK4D19VV.png Best regards
    in WPML and BeBuilder problem with other languages Comment by Phil February 16
  • Hi, If you want to increase it on mobile view only, use the following CSS code: @media only screen and (max-width:767px){  .mfp-container .mfp-content .mfp-close{   font-size: 40px;  } } If you want it to work on all views, remove the media queries.…
    in X button enlarged for image popup Comment by Phil February 16
  • Hi, If you put alt text in the media library it will be enough. If you put it in BeBuilder, it will overwrite the one from media library. Best regards
    in Use Media Library to fill out the Alt Text or in the BeTheme Builder? Comment by Phil February 16
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Revolution Slider not visible on mobile Comment by Phil February 16
  • Hi, You are right that it does not import correctly. We must regenerate it. When we do it, I will let you know so you can import it again. Best regards
    in BeShowcase demo data is not complete Comment by Phil February 16
  • Hi @8web, As you may have noticed in this topic, the problem was not fully resolved, the root cause was most likely the OP server, and we have not heard back from the hosting provider. Please attach the icons package you are trying to use, and we wi…
    in Icomoon file won't load icons Comment by Phil February 13
  • Hi, Did you create this slider from scratch, or did you base it on an already existing one? Best regards
    in Revolution Slider not visible on mobile Comment by Phil February 13
  • Hi, Are you deregistering it through Betheme -> Dashboard? Is there any error message when you click the deregister button? Can you send me a screenshot from your dashboard, please? I need to see your registration panel. Best regards
    in DeRegister Issue Comment by Phil February 13
  • PDF should not work at all because it is not an image format. It is weird that somehow it works on Safari, and I not know the reason behind that. Best regards
    in Zoom box images appear on Safari but not on Firefox or Chrome Comment by Phil February 13
  • Did you use an option to regenerate thumbnails? It shows automatically after you sucessfuly import pre-built website. If not, you can still do it through Betheme -> Tools. https://forum.muffingroup.com/betheme/uploads/718/NF1HPDUL6RRB.png Best re…
    in Template installation without deleting the database. Comment by Phil February 13
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in BeBuilder WPML switcher native language settings Comment by Phil February 13
  • Hi, I have passed it on to the dev team, and we will consider adding such feature. Best regards
    in Parallax background alt text Comment by Phil February 13
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in edit header account icon hyperlinks Comment by Phil February 13
  • Hi, Please go to Betheme -> Theme options -> Shop -> General, and enable Catalogue mode: https://forum.muffingroup.com/betheme/uploads/916/LVIYCVI3JYTY.png Moreover, you can remove pages you mentioned. Best regards
    in Woocommerce Comment by Phil February 13
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