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Phil

Phil

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Phil
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  • Do not add the testimonials element to the Query Loop. The testimonials element is a loop itself, so you are putting a loop in a loop. You must build the Query Loop layout by yourself, as shown in the video tutorials, using Dynamic Data. https://for…
    in Swipe content on mobile Comment by Phil December 5
  • Please remove the height value from the Advanced tab, and in the Settings tab set width to auto: https://forum.muffingroup.com/betheme/uploads/435/AS5LU4J99Y8T.png https://forum.muffingroup.com/betheme/uploads/424/6WP2QCDQ0SGN.png Best regards
    in Video issue Comment by Phil December 5
  • I have tested the staging version without any plugins. After enabling debugging, there are no errors in the PHP logs. The site works correctly, but for an unknown reason the server is returning a 400 error without providing any debugging data. One p…
    in save BeTheme options causes server error 400 when using PHP higher 8.2 Comment by Phil December 5
  • The LiteSpeed Cache plugin is the root cause. I have disabled it for now, so you can check it out. We always suggest keeping all caching tools disabled until you finish working on your website or when you perform changes. Best regards
    in Mobile menu in Leasing2 (Elementor) Comment by Phil December 5
  • I received your private message. However, it is incomplete as it does not contain FTP credentials. Moreover, the WP user you sent access to does not have admin rights, so I could not check anything. Please change this user's privileges. Thanks
    in "cannot find popup with inserted ID" Comment by Phil December 5
  • Hi, You can use the Woo Products shortcode with selected product IDs. https://woocommerce.com/document/woocommerce-shortcodes/products/ Example: [products columns="4" ids="82, 70, 50, 38"] Best regards
    in Display selected products Comment by Phil December 5
  • https://forum.muffingroup.com/betheme/discussion/comment/274932#Comment_274932 Theme files adjustments were necessary. This fix will be included in the next big update (probably its number will be 28.2). https://forum.muffingroup.com/betheme/discuss…
    in ACF with images Comment by Phil December 4
  • Thanks, credentials from the last private message finally worked. We checked the PHP logs on the server after enabling WP Debug. The only errors found there are those from external plugins: [04-Dec-2025 14:11:19 UTC] PHP Deprecated: Creation of dyn…
    in save BeTheme options causes server error 400 when using PHP higher 8.2 Comment by Phil December 4
  • The CSS will not overwrite that, and we do not provide help with custom JS. Anyway, we will introduce this feature in the next update, which I believe will be out within two weeks. Best regards
    in change data-thousands-separator Comment by Phil December 4
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Video issue Comment by Phil December 4
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Cannot Add Elements or See "Add Section" Button in BeBuilder Single Post Template Comment by Phil December 4
  • I am still receiving the following error: https://forum.muffingroup.com/betheme/uploads/183/08M0DXWJLQ6N.png Are there any particular steps I should take to access the FTP? Thanks
    in save BeTheme options causes server error 400 when using PHP higher 8.2 Comment by Phil December 4
  • Your slider type is set to Slider and it should be set to Scene. Please edit it, go to Module General Options -> Layout, and set it there: https://forum.muffingroup.com/betheme/uploads/854/IG0M9Q4UEHMK.png Best regards
    in Soft loop Comment by Phil December 4
  • Did you watch all the videos from the playlist I sent you? Can you specify what you struggle with, please? Thanks
    in Swipe content on mobile Comment by Phil December 4
  • Hi, So everything is fine now? Can I help with anything else? Best regards
    in can't edit or delete menu from pre-build website Comment by Phil December 4
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in The color of the bullets are inconsistent. Please help Comment by Phil December 4
  • Hi, That is because you have Parallax enabled. In the BeBuilder view, Parallax does not show, and it is visible only on the live page; the position and size parameters do not work when Parallax is enabled. Best regards
    in My image will shows different part of image Comment by Phil December 4
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in "cannot find popup with inserted ID" Comment by Phil December 4
  • Hi, You can see that this issue is about connection timeout, and the problem is not theme-related. It is all about the hosting provider. He should already recognize and amend this issue by looking at the error message. Please read these related link…
    in cURL error 28: SSL connection timeout Comment by Phil December 4
  • Hi, There is no option for that at the moment. However, that is a good point, and I have passed it on to the dev team to add such a feature. Best regards
    in change data-thousands-separator Comment by Phil December 4
  • Good to see that you handled it. Is there anything else I can help you with? Best regards
    in Missing Header Comment by Phil December 4
  • 1) No, there is no option to add fetchpriority at the moment. 2) It depends on where you want to include your scripts. Anyway, there are a couple of places and they are all placed in Theme options: Global -> Hooks https://forum.muffingroup.com/be…
    in CLS with Hero Element Comment by Phil December 4
  • You did not specify anywhere in your first two messages that the license key on the staging domain is not present in the registration area, which is why I suggested deregistration there. Anyway, I am glad to see that you handled it. Can you tell me …
    in Theme registration Comment by Phil December 4
  • If you have already solved it, it is pretty challenging to tell what could have gone wrong. I would have to check the corrupted website. Best regards
    in Incorrect display after URL adjustment Comment by Phil December 4
  • Hi, Please go to Betheme -> System status, and check if your server meets the theme requirements. Thanks
    in Custom CSS not being saved Comment by Phil December 4
  • You can choose to import "Selected data" and select the "Content" so all posts, pages, templates, etc. will import, but your theme options will remain untouched. https://support.muffingroup.com/documentation/pre-built-websites/#d…
    in Product page Comment by Phil December 4
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
    in Center menu Comment by Phil December 4
  • Try the following CSS code: .mfn-footer{  overflow-x: visible!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Problem with overlapping element after theme update Comment by Phil December 4
  • Hi @dq-8, We had to finish a major update first, which is on the final straight. After this update, we are getting back to this topic, so it should be available in the following big update (after the newest one). Best regards
    in Add fetchpriority="high" option to Image in BeBuilder (for LCP/Core Web Vitals) Comment by Phil December 4
  • Hi, What height value did you set in the Settings tab? https://forum.muffingroup.com/betheme/uploads/261/XYOI3TUXBW4T.png Best regards
    in Video issue Comment by Phil December 4
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