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Phil

Phil

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Phil
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  • Hi, It loads correctly for me: https://forum.muffingroup.com/betheme/uploads/245/UM1DSWEHYHWJ.png Did you handle this in the meantime? Please check if the same thing happens when you switch to another theme like Twenty Twenty-Five. Thanks
    in My website, as shown in the image, doesn't display on mobile devices. What could be the problem? Comment by Phil June 8
  • Hi, I can see that the table loads after a brief time on mobile view: https://forum.muffingroup.com/betheme/uploads/681/FT5DXR6MKYV6.png Did you handle this in the meantime? Anyway, I can see that you use Elementor. Please check if the same thing ha…
    in The price table page on my website isn't loading on mobile. What could be the problem? Comment by Phil June 8
  • Hi, Please go to WooCommerce -> Settings -> Products, and uncheck the AJAX option: https://forum.muffingroup.com/betheme/uploads/644/DFNQM1V4QRXN.png Then see if the problem persists. Thanks
    in Can't Fire WooCommerce E-commerce Event Tags Comment by Phil June 8
  • Please use the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. Note to attach all required information: link to this forum discussion WP dashboard access FTP access Thanks
    in links and titles errors Comment by Phil June 8
  • https://forum.muffingroup.com/betheme/discussion/comment/278698#Comment_278698 In the video I sent, there is a homepage presented. Are there any steps to reproduce your problem? https://forum.muffingroup.com/betheme/discussion/comment/278699#Comment…
    in The site is not loading. Comment by Phil June 8
  • Hey @trustjak, Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. N…
    in Newly purchased licence key not working Comment by Phil June 8
  • Unfortunately, as I consulted it with the dev team, there is nothing else we can recommend for that. Best regards
    in Closeable header section: Delay JS - flash on interaction Comment by Phil June 8
  • Please check it out now. I ensured that the wrap on the mobile view is 1/1: https://forum.muffingroup.com/betheme/uploads/719/LJXOQBCZTUI4.png Also, the image below was set on the mobile view to be aligned to the right, so I changed it to left, and …
    in Mobile Formatting Comment by Phil June 8
  • Sorry, but the private message you sent is incomplete, as you did not attach your license key or access to the staging domain. Please send another message with all the information. Thanks
    in Unable to de-register theme Comment by Phil June 8
  • For this, you should create blog categories, and you can create a separate template for each of them. https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-guide/ Best regards
    in Filter not working Comment by Phil June 5
  • Hi, I have checked your website, and it loads almost immediately for me: https://forum.muffingroup.com/betheme/uploads/890/VBIINVHLPDHI.zip Are you sure that you checked your website with a good enough internet connection? Or maybe there are any ste…
    in The site is not loading. Comment by Phil June 5
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in BeBuilder saving page is not completing Comment by Phil June 5
  • I meant all other plugins, but forgot about that. We have validated it with our dev team, and we have added a CSS code to your website: https://forum.muffingroup.com/betheme/uploads/865/751QJUZ9GMP3.png At the moment, it is commented out, so please …
    in Closeable header section: Delay JS - flash on interaction Comment by Phil June 5
  • Hi. Did you assign a blog page in Settings -> Reading? https://forum.muffingroup.com/betheme/uploads/028/TTXBGAD10KPC.png If not, please do that, as it is required for the filters feature to work properly. Best regards
    in Filter not working Comment by Phil June 5
  • Hi @trustjak, Have you tried re-registering your license key through Betheme -> Dashboard? Best regards
    in Newly purchased licence key not working Comment by Phil June 5
  • Hi, Please do not share login credentials here, as others can see them. To check that FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason mi…
    in BeTheme Demo Import Issue Comment by Phil June 5
  • As I mentioned in my previous message we need both WP dashboard access and FTP access. Thanks
    in Mobile Formatting Comment by Phil June 5
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Ajax on input change not working on Filter Form Element Comment by Phil June 5
  • Hi, The popup ID can be found in the popup template settings. Note that Display trigger must be set to "On click": https://forum.muffingroup.com/betheme/uploads/849/BC036UKHJZYB.png Best regards
    in We cannot find popup with inserted ID Comment by Phil June 5
  • Hi, Sorry, you wrote beyond my working time, so I could not answer you. I have checked that, and your font looks correct: https://forum.muffingroup.com/betheme/uploads/588/CIO6MRQJ8R2S.png Is there a particular place where I should check that? Best…
    in Fonts changed after WP update Comment by Phil June 5
  • Hi, Please got o Betheme -> Theme options -> Responsive -> General, and change option Content overflow to Disable: https://forum.muffingroup.com/betheme/uploads/119/KIQ6JM843G8Z.png Best regards
    in Error Responsive Header on Mobile device Comment by Phil June 5
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in only homepage breaks after update, reverted to previous version Comment by Phil June 5
  • Hi, 1) We always use and suggest using the Duplicator plugin: https://wordpress.org/plugins/duplicator/ 2) You can deregister your license key through Betheme -> Dashboard and register the new one you purchase. Note that if your staging domain fo…
    in Copy all site from develp server to production server and activate new license Comment by Phil June 5
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Client logo columns Comment by Phil June 5
  • We have uploaded the corrected package to your website. Please check it out. Best regards
    in Cookie Consent is not showing on website, even after enabling it Comment by Phil June 5
  • As I mentioned earlier, there is no option to use ACF in a map. Best regards
    in Single Advanced Map - Dynamic multiple markers Comment by Phil June 5
  • Have you checked that with plugins disabled? Does it behave in the same way? Best regards
    in Closeable header section: Delay JS - flash on interaction Comment by Phil June 5
  • I received your private message, but it is incomplete as you did not attach FTP access. Please send another message with all the required information. Thanks
    in Blog template not showing Comment by Phil June 5
  • I have not received any private message from you yet. Did you attach all the required information in a private message? Best regards
    in links and titles errors Comment by Phil June 5
  • Hi, Please create a copy of your website on a staging domain with the duplicator. https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ https://wordpress.org/plugins/duplicator/ Then update Betheme to the newest version, turn of…
    in only homepage breaks after update, reverted to previous version Comment by Phil June 3
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