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Phil

Phil

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Phil
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  • It is hard to predict such situations, unfortunately. In most cases, it should work flawlessly, but sometimes some plugin/s or server configuration might break it. It is always good to create regular backups, especially before updates from old versi…
    in updating from version 14 Comment by Phil December 2022
  • Hi, To change the size of the images used in the portfolio/blog, please navigate to theme options -> blog & portfolio -> featured image. Notice! Remember to use thumbnail regeneration after you make your changes. Otherwise, the images will…
    in Images decrease in quality when posting in blog area Comment by Phil December 2022
  • Hi, There is an option to activate the global section/wrap in BeBuilder Blocks. You need to open the regular section/wrap options, and in the Advanced tab, you can set it up. https://forum.muffingroup.com/betheme/uploads/525/L6DXPHKC3BPG.png https:/…
    in Working with Global Section & Wrap templates in BeBuilder Comment by Phil December 2022
  • Hello, You need to use a child theme. Please, check the following link about it: https://support.muffingroup.com/documentation/installation-updates/#child-theme Thanks
    in Google maps info window open by default Comment by Phil December 2022
  • Hello, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to …
    in Unable to complete Setup Wizard Comment by Phil December 2022
  • Hi, You can put images in tabs with the shortcode. https://muffingroup.com/betheme/elements/image/?inline Best regards
    in Can we include photos in the tabs? Comment by Phil December 2022
  • https://forum.muffingroup.com/betheme/discussion/comment/226513#Comment_226513 Did you resave the Permalinks? If not, please, do that. If yes, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the rig…
    in Templates does not work Comment by Phil December 2022
  • Please, put the CSS code from below to Betheme -> Theme options -> Custom CSS & JS -> CSS, and check if the problem persists: @media only screen and (max-width: 767px){  .mfn-header-tmpl{    z-index: 3!important;  } } Thanks
    in Menu BeBuilder Comment by Phil December 2022
  • I have checked your website, and the only option to restore your previous settings is to set them again or use a backup of the website. If you have an old version of the backup, contact your hosting provider and ask them for it. Usually, hosting sto…
    in updating from version 14 Comment by Phil December 2022
  • Did you perform the steps I described here?: https://forum.muffingroup.com/betheme/discussion/comment/226493#Comment_226493 Best regards
    in Templates does not work Comment by Phil December 2022
  • I cannot see it on the "Prodotti" page. Is it active somewhere else? Best regards
    in Menu BeBuilder Comment by Phil December 2022
  • Hello, In products to which you do not want to put a short description, you can put an empty space character in the short description field. https://forum.muffingroup.com/betheme/uploads/899/JDSCQ2FCD4VW.png Best regards
    in Double text on products Comment by Phil December 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, keep caching, and minifying plugins off because I need to…
    in Hamburger Menu Icon Not Working on Mobile Comment by Phil December 2022
  • Hello, Can you explain in more detail what is happening, please? Are there any error messages? If yes, please, attach screenshots showing them. Thanks
    in Theme update Comment by Phil December 2022
  • Great to hear that the CSS I sent worked. Buf hiding the scrollbar would require file customization or writing JS script in which we do not provide help. With that, you would have to contact your web developer. Best regards
    in floating menu bar on product designer Comment by Phil December 2022
  • Hello, At the moment, there is no need to create an account for me. Please go to Settings -> Permalinks, and if you have the Permalink structure set to Plain, change it to any other. https://forum.muffingroup.com/betheme/uploads/458/WYS694LRR9A2.…
    in Templates does not work Comment by Phil December 2022
  • It looks like some caching tools might hold the version of your website from before an update. I can see that you still do not have Betheme updated. If you have any caching tools enabled, disable them, refresh your browser cache, and check if these …
    in Bar Search and Header Comment by Phil December 2022
  • Open the Column Text element options (the one that disappears), and in Advanced -> Responsive, ensure that all Responsive visibility icons have a blue background. https://forum.muffingroup.com/betheme/uploads/390/F270E1C48IV0.png Thanks
    in Missing text on mobile Comment by Phil December 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you send all the required inf…
    in updating from version 14 Comment by Phil December 2022
  • I have imported this demo twice with Setup Wizard, but I could not replicate this problem. Do you remember the steps you proceed whit the pre-built website installation? Best regards
    in The setup wizard does not import the menu correctly Comment by Phil December 2022
  • Yes, please, if you can. I will look closer into why it is happening. Thanks
    in Menu BeBuilder Comment by Phil December 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Header Full Width Comment by Phil December 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Breadcrumbs still incorrect - The Events Calendar conflict Comment by Phil December 2022
  • Hi, Please go to Settings -> Permalinks, and if you have the Permalink structure set to Plain, change it to any other. https://forum.muffingroup.com/betheme/uploads/025/JLCK7M7W4KZP.png If it is set to a structure other than Plain, resave this se…
    in issues in creating template Comment by Phil December 2022
  • Hello, Please, try the following one instead: .fpd-overflow-hidden #Top_bar{    display: none; } Thanks
    in floating menu bar on product designer Comment by Phil December 2022
  • Hello, The only option where the lightbox slider will show up is by using the Gallery item. You can use the Icon Box element, with a link to an image and target set to Lightbox so that the image will open in a lightbox. Still, there will be no optio…
    in Open a photo slider/gallery from icons in feature list Comment by Phil December 2022
  • https://forum.muffingroup.com/betheme/discussion/comment/226456#Comment_226456 Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page i…
    in breadcrumbs displaying incorrect page sequence Comment by Phil December 2022
  • Hello, 1) It seems that it is added by one of your plugins. Please, deactivate your plugins one by one (except WooCommerce) to find out which one adds it. It is probably a plugin about the recent sales in your store. 2) Please, go to Betheme -> T…
    in How to remove this link with the image showing the product from the home page? Comment by Phil December 2022
  • You have this effect inactive. https://forum.muffingroup.com/betheme/uploads/950/3XAOKC318ZS9.png To write a CSS, I need to activate it. Best regards
    in Portfolio grid page is not showing titles Comment by Phil December 2022
  • Please, use this code: .column_attr table tr:nth-child(2n){  background: rgba(0,0,0,0.06); } .column_attr table tr:nth-child(2n+1){  background: rgba(255,255,255,0.5); } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Bes…
    in Be Builder - Tables Comment by Phil December 2022
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