janell
janell
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- janell
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License key verification
We do not store any license keys, it is for verification purpose only if support expired
Where can I find my purchase code?Comments
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Hi Pablo,No, this is not solved, and is so frustrating because only some mobile devices show the incorrect drop-down menu. Unfortunately, it is my clients' phones. My devices show it correctly so I can't test it. I asked them to check their Setti…
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OK, guess we don't need the date. That worked. Thanks so much Bryan. Much appreciated.Cheers & be well.Susan
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Hi Pablo,I replaced the BeTheme folder with the newer version I downloaded. The responsive website is now working again on my mobile phone.Thanks for your help.Susan
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HI Pablo,OK, but I ALWAYS, and I mean ALWAYS buy a new license even if I am using the same theme on a different website. (I have purchased BeTheme now 4 times.) So on the website: http://api.muffingroup.com/licenses/, it shows the correct licens…
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HI Pablo, I just tried to update the theme from 21.5.2 to 21.5.5.1. , and this is the error message (never had this problem on any of my other WP sites):The update process is starting. This process may take a while on some hosts, so please be pat…
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Hi Pablo,I sent you the information. Thanks!
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Hi Pablo,Thanks for your response. I just went through and deactivated all the active plug-ins with no change to the mobile layout. It seems that the mobile is not working at all, it just displays the desktop version. Thanks!Susan
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Thanks Pablo...(sigh)
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HI Pablo,Sorry, you are right, I wasn't clear. It would not display the template menu, but duh, I realized why. Putting it on TEMPLATE didn't work for my iPad as your breakpoint is too wide, and that is why I can't see the Header Builder setting fo…
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HI Pablo,But why can't I do what I mentioned above: "I also tried in the Header Builder to add a row and put the logo above the menu so the menu could have the entire width of the tablet to display, but it wouldn't work." It didn't cha…
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The problem I have, and I see others have, is you have set the breakpoint for a tablet/landscape too wide. We need to get the hamburger menu to appear on tablets when they are in landscape. I don't think this is out of scope for Support as most of…
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Still a temporary URL: http://gator4047.temp.domains/~theatrec/
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Thank you for your answer. I am trying to use the Header Builder, but cannot get the "Mobile Menu" (the "lines" that are clicked to show the menu items) on the Tablet. I made the menu work on the computer, by changing font and …
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Hi, (sorry, I thought I was resonding to my question... However...) I added it to the CSS code above in the Theme Options (& also to the Child CSS) but no luck. I am using the Header Builder, is that the problem? I just tracked down this …
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Hi Pablo,Thank you for responding so quickly. I tried the Grid Width first, and decreasing it put the menu items to 2 lines, what I don't want! So increasing it to 1300 put all the menu items on one line, but that makes the webpage too wide and fo…
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Thanks Bryan. I do like that bit of blue border showing under the header, but I'll see if I can work that out with the header artwork itself. Appreciate your help!Cheers,Janell
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Nice to be able to have the background image for the header be "contained" so it doesn't automatically enlarge. However, I cannot get the menu "styles" to take, it keeps showing the default colors no matter how many times I save…
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Nevermind, I redid the link above after it told replied "Purchase code already used. Please deregister purchase code and remove theme folder on: 192.185.199.45". So I just tried it again and it DID allow me to deregister and I just succes…
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Since they answered me privately since I sent my log-on info, here is their answer for anyone with the same problem: Ok, we found it. The problem is that you are using RANDOM option for sorting. As the name says, RANDOM is always displaying random p…
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HI Muffin Group,The website just went live: http://tinyurl.com/zvmna7s You wil see that I am getting duplicate entries and also, not all portfolio pages appear on this master page. (please see my initial posting above). I have just sent you an em…
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@MuffinGroup: Finally figured it out, your hints definitely helped! Many thanks! @umstotWith some help from the Wordpress Developers Support Group, and what MuffinGroup wrote above, this is what worked: For me, I wanted my image to be 110px square,…
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HI Muffingroup,I understand about the Support Policy and really do appreciate it, but I think the theme restricting the size of the images, especially on the Client page where logos are difficult to read anyway, much less at 75 pixels, does not make…
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Hi,Thanks about the client categories, I FINALLY figured that one out. However, there must be a CSS class I can use to override the 75px default size of the images. The theme didn't make that inline, did they? If so, where is it called out and on …
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I just figured out how to set it up as a Client page, but can't understand how to have it sort to categories. Also, how do I increase the default size of the Featured Image (in this case the logo itself.)Thanks so much for your help!Janell
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OK, unfortunately it will be a while as obviously I have to launch the website for you to see it. I appreciate your time, and I'll circle back when the site is viewable.Thanks,Janell
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Hi,I wish you could get onto the dashboard, but the only way is if you are willing to change a file on your computer to put in the IP number and the domain name. Before I could always use a temp URL but now Hostgator has cut off that ability. Growl…
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:-) Ok, thanks!
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Could we request that option be added to updates please? It is what most visitors would expect to be able to do when the lightbox comes up rather than opening and closing out of every image. I also went to find the advance arrow and was surprised …
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Perfect. Thanks so much!
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Yes, that worked perfectly. Thanks so much!