jmramsay
jmramsay
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License key verification
We do not store any license keys, it is for verification purpose only if support expired
Where can I find my purchase code?Comments
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My apologies, this was actually an internal issue. An old developer hid a bunch of redirects basically breaking all of our links!
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Here is the page with the broken links. It's a lot of the links but by no means all of them and the filter is under the first initial links in the automatically generated section. https://infinitecbd.com/blog/
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@Phil I went into manage template but the logo used on our custom header isn't the same one that's set in the settings. So it's still rendering the logo from the BeTheme options in the DOM. I don't see anywhere inside of the BeBuilder to change th…
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@Phil just received the response email and tried the update. It all looks like it is working much better now. The email was sent to a different email than was requested so I cannot respond there but thank you for getting an update up for that this…
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@Phil Credentials were sent. Additionally sent another email with a request to respond about the issues to the development email instead of the email associated with the envato account. Thank you for looking into this.
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Thank you for reaching out @Phil I have set everything up for you but am having an issue with my envato account login now. While I work through that with Envato is there another location where I can contact you from that would be secure and private?
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Why are we unable to get previous version files from here? I luckily had a backup of a previous version but the theme broke our site this weekend and we had to pull from an old backup and unfortunately do not have the files for any of the versions …
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It does look like the way it was originally set up is that there is a header for mobile devices and a header for all other devices. Both header instances have a hamburger menu that has the same menu that appears which is why that changelog seems to…
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In the changelog for 27.5.4 it says "Sidebar Menu Builder - Remove duplicates if there is more than one burger menu with the same menu" We have a custom header and depending on the screen size there are multiple headers that can show up. …
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I contacted our hosting provider and they reverted our theme to 27.4.5 and now it works fine. I disabled every plugin on our staging site while we were still on 27.5.5 except for the woocommerce plugin and some necessary plugins that would break th…
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@ManonSnijders did you ever figure out what plugin was causing issues? I've disabled all plugins except the necessary ones and the issue is still happening.
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Our site infinitecbd.com is also having a ton of issues this morning and over the weekend with the hamburger menu not working and orders not going through so I'd love a very quick fix where I can just rollback to the 27.5.3 theme and then proceed wi…
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How do I rollback the theme to the working version while I figure things out on staging? I installed WP Rollback but it says its a non-wordpress theme and cannot be rolled back.
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I am using WooCommerce if that plays into this.
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Thank you for the clarification @Phil. That all makes sense.
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This doesn't happen if I set it to thumbnails so I am going to do that. If anyone is having trouble replicating the issue though let me know and I can switch it back temporarily. It happens when it is set to Gallery Grid.
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Understandable that you cannot recommend other plugins and do custom coded implementations but why is the Product Tab so rigid? There are hardly any settings at all for me to adjust.
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Thank you @Phil !
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Thank you@Phil !!!
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Thank you! I do have a specific question for Eco Food 3 theme. The header section on the my account page is set to a blue color. I would like to change this. I've looked in the BeTheme option colors and don't see it set anywhere in there and on …
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@Phil Our owner's email address is the one registered there and I would like to handle this on my own without having to go between emails. Is there a way to contact that email with a separate email than the one listed on envato. It is grayed out a…
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I have a backup of all of our custom JS and CSS but I can't save the options at all. It just resets to a blank page.