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Phil

Phil

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Phil
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  • Please check it out now. I enabled One Page options: https://forum.muffingroup.com/betheme/uploads/402/6P2KR3E3QQDC.png Without it, the anchor link will be highlighted if it is present on that page. Best regards
    in Two menu items in red font Comment by Phil April 28
  • You have some cache enabled on the server, preventing us from checking this properly. Please disable server cache, and let us know when you do it. Thanks
    in BeBuilder Data Updater not working and can't use Be Builder Comment by Phil April 28
  • Unfortunately, there is no option to change all WP editor blockquotes into the ones as you can see in the Medic 3 demo. You would have to manually replace them with the shortcode. Best regards
    in Builder and blockquote Comment by Phil April 28
  • In that case, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach …
    in Map does not start Comment by Phil April 28
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
    in cache font Comment by Phil April 28
  • If this issue happens again or you notice steps to reproduce that, please let me know and I will recheck that. Best regards
    in Unable to update one page after upgrade to Wordpress 6.8 and BeBuilder update to v28.0.5 Comment by Phil April 28
  • Thanks, we got your FTP access and now we are checking what is wrong. Best regards
    in BeBuilder Data Updater not working and can't use Be Builder Comment by Phil April 28
  • Hey, Please send us the WordPress dashboard access and license code for both of these websites privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the rea…
    in Site apparently registered on 2 different purchase codes Comment by Phil April 28
  • Can you tell me what changes are do not work? I made a little test on the home page, and it works properly: https://forum.muffingroup.com/betheme/uploads/222/2W7EXLAXYGV7.png https://forum.muffingroup.com/betheme/uploads/823/8888GZZU22X5.png Thanks
    in Unable to update one page after upgrade to Wordpress 6.8 and BeBuilder update to v28.0.5 Comment by Phil April 28
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Two menu items in red font Comment by Phil April 28
  • It works correctly for me and that is why I asked for a link to your website. Did you disable your plugins and switch to the parent theme as I suggested in my previous message? If not, please do that, and check if the problem persists. If yes, pleas…
    in Offer slider thumb height overlapping next section Comment by Phil April 28
  • You can change the Betheme style in Betheme -> Theme options -> Global -> General: https://forum.muffingroup.com/betheme/uploads/667/MYGG3U82A7WR.png If it does not affect your blockquote as you expected, please attach a link to your websit…
    in Builder and blockquote Comment by Phil April 28
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can …
    in Map does not start Comment by Phil April 28
  • Hi, Unfortunately, we have no tutorial or video about that. Anyway, I believe that W3 Total Cache support should know best how to correctly set their plugin. Best regards
    in W3 total cache Comment by Phil April 28
  • Hi, There are a cople of accessibility options available in Betheme -> Theme options -> Accessibility: https://forum.muffingroup.com/betheme/uploads/528/YJ2NCELKG6D1.png Also, with recent updates, we made some improvements to that. https://sup…
    in website accessibility Comment by Phil April 28
  • Sorry, I forgot about the downgrade. We updated Bettme on your website, and we are checking what is wrong. Best regards
    in BeBuilder is not loading Comment by Phil April 28
  • WP dashboard link you sent is not working: https://forum.muffingroup.com/betheme/uploads/006/1TV3XBG8EZFU.png Are you sure that this address is correct? Best regards
    in Issue with License Manager Comment by Phil April 28
  • Please check the following video I recorded: https://forum.muffingroup.com/betheme/uploads/219/0B8TKABZOF76.zip As you can see there is no difference for me if I enable static CSS or not. Anyway, maybe I am doing something wrong, and you can enlight…
    in New update is ruining custom css Comment by Phil April 28
  • Hi, In the Icon desc you must use {user} dynamic data: https://forum.muffingroup.com/betheme/uploads/563/HLE0HA8F0A7B.png If you want to show it only when the user is logged in, you must use conditional logic and have a second icon that shows when t…
    in showing logged in user name in the header Comment by Phil April 28
  • Hi, Please ensure that you have WP, theme, and plugins up-to-date. Please also tell me what version of PHP you have. Thanks
    in Successfully installed, but an error appears at the top of the front page. Comment by Phil April 28
  • We have much work on us at the moment, but we will remember about this. We will add these hooks as soon as possible. Best regards
    in Single Product Page Layout Issue with Variable Products Comment by Phil April 28
  • You used hooks to display that. Instead, you can put it in the Section with the Plain text element. Best regards
    in Aligning Header and Footer Wraps for Consistent Layout Comment by Phil April 28
  • Hi, Edit your single product tempalte, open Product Related element, go to Style tab and under Item title, set Text align: https://forum.muffingroup.com/betheme/uploads/821/CX04J9XJHRE4.png Best regards
    in How do I centre product titles? Comment by Phil April 28
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Hidden menu in smartphone cisualization Comment by Phil April 28
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/custom-subheader-with-dynamic-data/ Best regards
    in subheader change image for categories Comment by Phil April 28
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Equal height and size Comment by Phil April 28
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Offer slider thumb height overlapping next section Comment by Phil April 28
  • Hi, Please go to Betheme -> Theme options -> Global -> Image frame, and choose layout with icons that suits you best: https://forum.muffingroup.com/betheme/uploads/853/VOFLVBABVVLL.png Best regards
    in Wishlist and cart icons on preview images of products. Comment by Phil April 28
  • It should be under the Plugin | WooCommerce area. https://forum.muffingroup.com/betheme/uploads/304/BDQ3ZH9XQ0PT.png Best regards
    in Moving menu and WooCommerce shop icons Comment by Phil April 28
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help please send us the WordPress dashboard and FTP access …
    in bugs bugs bugs- please help, till i get mad Comment by Phil April 28
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