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Phil

Phil

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Phil
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  • Hi, Please provide more details about that. What exactly did you put, and where did you put it? Best regards
    in The Custom Files gets deleted after sometime Comment by Phil October 16
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in CSS-Error - Contents disapear, layout transformed to boxed Comment by Phil October 16
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Please also give an example pa…
    in Browser crashes when editing a post or page Comment by Phil October 16
  • Sorry, but I do not manage the mailbox, there is another person in charge of that. Can you confirm that any answer from us did not go to the spam folder? Thanks
    in Questions about BeTheme Comment by Phil October 16
  • Hi, It is hard to tell anything without seeing this problem live. If this happens again, please let me know, and we will take a look. Best regards
    in Mobile: Text Overlap and Image Overlap Comment by Phil October 16
  • Please go to Betheme -> Theme options -> Global -> Navigation & Share, and uncheck these options: https://forum.muffingroup.com/betheme/uploads/005/OVFUXCFE71RW.png Best regards
    in Menu doesn't show up on new Blog page Comment by Phil October 16
  • Hi, I suggest using Icon Box instead of Icon Box Basic. With it, adjust the margins in the Style tab for the Icon wrapper. In your case it will be the right margin: https://forum.muffingroup.com/betheme/uploads/188/EULSXNYA54GP.png Best regards
    in Adjusting Icon Box Layout and Spacing Comment by Phil October 16
  • Please try to increase the Excerpt length in Betheme -> Theme options -> Blog & Portfolio -> General: https://forum.muffingroup.com/betheme/uploads/190/5TO0XF6VNU1P.png Thanks
    in Questions About Testimonials Comment by Phil October 16
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this f…
    in spam error Comment by Phil October 16
  • Sure, please send the access. Thanks
    in Background photo on the iPad full screen width!? Comment by Phil October 16
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in When BeBuilder is enabled, the default WooCommerce product description/wordpress editor is disabled Comment by Phil October 16
  • 1) Try the following CSS code: .single-product .mfn-product-add-to-cart .mfn-vr .mfn-vr-options li.disabled:before{  content: 'X';  position: absolute;  transform: translate(18px, 5px);  font-size: 25px; } Put it in Betheme -> Theme options ->…
    in Sold out "X" buton in sizes in single product Comment by Phil October 16
  • Hi, I suggest using the Plain Text element with the shortcode parser enabled: https://forum.muffingroup.com/betheme/uploads/497/ELY9MIGBGY9Z.png Best regards
    in shortcodes Comment by Phil October 16
  • Unfortunately, the login credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/679/Z248YDUGLMG2.png Also, you did not attach FTP access. Please send another message with all the required information. Moreover, do you allow …
    in BeBuilder demos not displaying full width after import Comment by Phil October 16
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Footer layout issue – icons misaligned in incognito view Comment by Phil October 16
  • It seems that the way your WP Rocket is configured causes the problem with the scrolling on mobile view. See the following video capture: https://forum.muffingroup.com/betheme/uploads/826/G607KRRIMHB8.zip Please try to use the config file, which you…
    in Mobile Not Rendering Properly Comment by Phil October 15
  • Instead of Column Text, use the HTML or Plain Text element, and check the display then. Best regards
    in THEME conflict with Kit.com and Template pop up Comment by Phil October 15
  • You have WPML installed, and there was no language assigned to the template, which led to this issue. We made adjustments in the theme files to prevent such problems. This fix will also be implemented in the upcoming update. Best regards
    in Blog template not showing anymore Comment by Phil October 15
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check that out. Notice! Please attach a link to this forum discussion. Send…
    in The submenu-arrows don't work correctly Comment by Phil October 15
  • Hi, 1) See the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ 2) Edit your header template, and ensure that your section does not have the Closable option set to Enabled: https://forum.muff…
    in Menu responsive Comment by Phil October 15
  • https://forum.muffingroup.com/betheme/discussion/comment/273594#Comment_273594 I meant that I need you to attach a screenshot showing what is not rendering properly. https://forum.muffingroup.com/betheme/discussion/comment/273595#Comment_273595 If y…
    in Mobile Not Rendering Properly Comment by Phil October 15
  • Hey, If the update did not help, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. No…
    in "Edit with BeBuilder" buttons not showing up on custom post types Comment by Phil October 15
  • By portrait, do you mean horizontally? If yes, then it could be due to fact that screen width extends beyond tablet view (which starts at 960px), so you need to set it also for the laptop view. Best regards
    in Background photo on the iPad full screen width!? Comment by Phil October 15
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Sold out "X" buton in sizes in single product Comment by Phil October 15
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Sidebar Accoridon Comment by Phil October 15
  • We have carefully reviewed the issue, and as I initially suspected, the problem is caused by the use of the ‘&’ character in the name of the WordPress directory. While this character is allowed in URLs, WordPress treats it as a special symbol an…
    in key Comment by Phil October 15
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check how we can help you with that. Notice! Please attach a link to this fo…
    in THEME conflict with Kit.com and Template pop up Comment by Phil October 15
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Creating a category filter menu Comment by Phil October 15
  • We have corrected it. Please check it out. Best regards
    in Blog template not showing anymore Comment by Phil October 14
  • 2) In the Query Loop, did you set it to get the link from the testimonial? https://forum.muffingroup.com/betheme/uploads/325/8B8IB8QJ4LLU.png 3) Please attach a screenshot showing how your QL is set. Thanks
    in Questions About Testimonials Comment by Phil October 14
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