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Phil

Phil

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Phil
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  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Displaying Items in the Sidebar Menu Template Comment by Phil July 16
  • I tried again, but after inserting your credentials, I still received this: https://forum.muffingroup.com/betheme/uploads/385/BSB9Y9I75D8O.png Also, regarding registration, in your private message, you mentioned the domain be-test.elizabethgraphicde…
    in New theme won't install Comment by Phil July 16
  • Hi, In your WPML settings, did you set the languages URL format to be a different domain, different directories, or a parameter? https://forum.muffingroup.com/betheme/uploads/980/1JVKKNQZ4MZ8.png Best regards
    in Loading bebuilder Comment by Phil July 16
  • Please edit the section and go to Advanced -> Responsive: https://forum.muffingroup.com/betheme/uploads/674/LLVS5YHGKDXG.png There you can control visibility. Best regards
    in Responsive Editing in BeBuilder Comment by Phil July 15
  • For the YT video, you must put the video ID in the appropriate field: https://forum.muffingroup.com/betheme/uploads/986/B3A9MTU3FCPK.png Then, in the field below, you must add the parameters you need. So if you want the video to autoplay without con…
    in VIdeo as background Comment by Phil July 15
  • This fix will be added in the upcoming update, so you do not have to worry about it. Best regards
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 15
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in Huge headers and broken forms after installing PayPhone plugin Comment by Phil July 15
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in pop-up scrollbar Comment by Phil July 15
  • You can create a Full width section: https://forum.muffingroup.com/betheme/uploads/138/2KV5YCS5E5HE.png And inside it, put a video element. Note to set the margins to zero for this element: https://forum.muffingroup.com/betheme/uploads/566/GLUOWRFM2…
    in VIdeo as background Comment by Phil July 14
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Blog not show the latest post Comment by Phil July 14
  • Hey, 1, 2) Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum di…
    in Product category filter hides parent categories Comment by Phil July 14
  • What about the system status? Did you check it? Is everything fine there? Best regards
    in [Bug] GDPR 2.0 tab colours cannot be changed Comment by Phil July 14
  • I have checked that in my environment, and the checkboxes work properly for me: https://forum.muffingroup.com/betheme/uploads/510/VZLBYL2SCGRT.png Please send us the WordPress dashboard and FTP access privately through the contact form, which is on …
    in [Bug] Checkboxes to select templates don't work Comment by Phil July 14
  • Yes, this option should work for sticky posts. https://forum.muffingroup.com/betheme/uploads/614/EKXN9Q8TVDQ9.png Does it not work for you? Best regards
    in Blog not show the latest post Comment by Phil July 14
  • I tried to log in, but there is still 2FA enabled. https://forum.muffingroup.com/betheme/uploads/776/RFRIYEGC3H4R.png By the way, I checked your license key, and it is already assigned to another website than the one you mentioned in a private messa…
    in New theme won't install Comment by Phil July 14
  • Hi, If you have an MP4 file of this video, you can set it as the section background as well. https://forum.muffingroup.com/betheme/uploads/745/JGV9XPPVBG7U.png Best regards
    in VIdeo as background Comment by Phil July 14
  • Hi, There is a bug with this feature in the current version. It will be fixed in the upcoming update. Best regards
    in Single page import - Not working Comment by Phil July 14
  • Hi, Do you have any offset for this Query Loop? https://forum.muffingroup.com/betheme/uploads/458/IDC2HOFX5ZU8.png Best regards
    in Blog not show the latest post Comment by Phil July 14
  • We have corrected it on your website. Please check it out now. Best regards
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 13
  • Hello, It is not possible to directly upgrade or switch from one subscription plan to another within the system. However, if you would like to move to a higher plan, you can easily achieve this by following these steps: Cancel your current subscript…
    in Licenses & Fees Comment by Phil July 13
  • Hi, Could you attach a screenshot showing what you refer to, please? Thanks
    in [Bug] Checkboxes to select templates don't work Comment by Phil July 13
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent theme and recheck it. Also, go to Betheme -> System status, and see if your server meet the…
    in [Bug] GDPR 2.0 tab colours cannot be changed Comment by Phil July 13
  • Hi, Did you use the Code element? If yes, then it is not the element you are looking for. Code element is used to display raw code without parsing it. https://forum.muffingroup.com/betheme/uploads/767/KQE4MXCYNZPZ.png Instead, I suggest using a Plai…
    in shortcode background issue Comment by Phil July 13
  • I am happy to see that you handled it. Can you tell me what the problem was? Best regards
    in Register/Deregister Comment by Phil July 13
  • Hi, If you want to customize it with the Header Builder, I suggest watching the following video tutorials: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com/video-tutorials/how-to-create-a-full-scree…
    in Hamburger header instead of theme default header Comment by Phil July 13
  • Hi, You set a section with these images to be hidden on the mobile: https://forum.muffingroup.com/betheme/uploads/035/24C75NH2PYIH.png You must show it again in the responsive settings for this section. Best regards
    in Responsive Editing in BeBuilder Comment by Phil July 13
  • Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please a…
    in New theme won't install Comment by Phil July 13
  • Hi, In the sticky wrap option, there is information that it does not work with the sliding footer: https://forum.muffingroup.com/betheme/uploads/131/KNXYX4E12CFP.png It is a technical limitation based on how these features work. Best regards
    in Mounting effect support not working with Footer Sliding Under Content enabled Comment by Phil July 13
  • Hi, Just to be clear. Did you try logging in here: https://my.muffingroup.com/, right? Did you try using the "Forgot your password" option? Best regards
    in Can't log into my account Comment by Phil July 13
  • Hi, There is a bug with the single-page import feature. I have passed it on to the dev team, and we will correct it in the upcoming update, which we will release next week. Best regards
    in Single page import is not working on my BeTheme. Comment by Phil July 10
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