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Phil

Phil

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Phil
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  • I received your private message, but it is incomplete. You attached FTP access only, but did not include WP dashboard access. Please send another message with all the required information and ensure it works properly. Thanks
    in Error in the Shopping Cart Template Comment by Phil June 20
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in Theme Update Issues Comment by Phil June 20
  • Try the following CSS code: .mfn-menu-animation-text-line-bottom > .mfn-menu-li > .mfn-menu-link .label-wrapper::before{  top: 120%!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Text line bottom effect modification Comment by Phil June 20
  • Hi, Please try with the following CSS code: .post .button .button_icon i:before{  content: '\e917'; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in Read more icon blog slider Comment by Phil June 20
  • Please, turn off all of the plugins except WPML, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP a…
    in problem with polylang and betheme Comment by Phil June 19
  • With some CSS code, it could be achievable. If you sent a link to your website, I can check this out. Best regards
    in Text line bottom effect modification Comment by Phil June 19
  • As I mentioned in my previous message, we do not support this plugin. With any incompatibilities and problems with it, you should contact the plugin authors. Best regards
    in problem with polylang and betheme Comment by Phil June 19
  • Hi, 1) Are you sure that the code you embed is complete and correct? Did you try contacting the code authors? 2) Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, …
    in HTML code is not displaying correctly Comment by Phil June 19
  • Hi, You can change the line color in the Style tab of the menu element: https://forum.muffingroup.com/betheme/uploads/125/IUAPBIOGMWJ2.png But there is no setting to lower it. You can try other animation styles as they are all located in different p…
    in Text line bottom effect modification Comment by Phil June 19
  • Thanks for sharing. We have corrected it on your website. Please check it out. Best regards
    in Can not select Builder-elements (section, wrapper, etc.) Comment by Phil June 19
  • Did you ensure that the Cart Table and Cart totals elements are present only in the "Not empty" cart template? If yes, and it still does not work, please send us the WordPress dashboard and FTP access privately through the contact form, wh…
    in Error in the Shopping Cart Template Comment by Phil June 19
  • Hi, You can use the Blank Page option, but instead of assigning a slider in the Page Options, add it in the BeBuilder with the Slider Plugin element. https://forum.muffingroup.com/betheme/uploads/728/JFJAVTA62A1K.png Best regards
    in Landingspage without header or footer Comment by Phil June 18
  • Which pages I should check exactly? I opened a random one and its editable: https://forum.muffingroup.com/betheme/uploads/095/8C51UMPT30PH.png Best regards
    in Can not select Builder-elements (section, wrapper, etc.) Comment by Phil June 18
  • Changing the option here should work: https://forum.muffingroup.com/betheme/uploads/168/2QCU5Z49EBOX.png I have tested it on my environment, and indeed it works. However, you have some strong cache on your website that holds the changes. I tried to …
    in Black flash before homepage slider loads Comment by Phil June 18
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in problem with polylang and betheme Comment by Phil June 18
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check that out. Notice! Please attach a link to this forum discussion.…
    in Black flash before homepage slider loads Comment by Phil June 18
  • There was a bug in the theme files. We have corrected it on your website, and it will also be fixed in the upcoming update. Best regards
    in Fatal error editing Shop Archive template in Elementor Comment by Phil June 18
  • Hi, Please note that in the current integration of Betheme with ACF, custom fields for taxonomies (such as category images) are not officially supported, which is why it is not working as expected at the moment. We have already added this feature re…
    in Category images with ACF Comment by Phil June 18
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, please ensure that the Cart Table and Cart totals elements are present…
    in Error in the Shopping Cart Template Comment by Phil June 18
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, Hey, Please send us the WordPress dashboard and FTP a…
    in Can not select Builder-elements (section, wrapper, etc.) Comment by Phil June 18
  • Hi, Your child theme is the culprit. After switching from child to parent, the header displays correctly on your website. Best regards
    in Templates not showing Comment by Phil June 18
  • Hi, Sorry for not answering, somehow I overlooked your message. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will che…
    in Problem with Home Page Comment by Phil June 18
  • Hi, If you use standard header layout from the theme options, you can use Transparent style in Betheme -> Theme options -> Header & Subheader -> Header: https://forum.muffingroup.com/betheme/uploads/715/TDEYII8SOMS0.png Or you can activ…
    in Menu Transparent or above the page Comment by Phil June 17
  • Please try to run this tool again. If this will not help, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check wh…
    in Font / icons problems Comment by Phil June 17
  • Please disable all plugins except WooCommerce and Elementor, and check if the problem persists. If this will not help, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://th…
    in Fatal error editing Shop Archive template in Elementor Comment by Phil June 17
  • Unfortunately, the message you attached does not say anything useful. You can recreate the layout in BeBuilder. Using the slider is not mandatory but optional. Best regards
    in Security checkup Wordpress Comment by Phil June 17
  • Hi, Version 1.6.1.1 is really an ancient one, and there were dozens of updates and changes in the meantime. Did you update everything else as well? I mean WordPress, plugins, and PHP. Please always attach a link to your website so we can check it ou…
    in Problem after Theme-Update from Version: 1.6.1.1 to Version: 28.4.4 with BeBuilder Comment by Phil June 17
  • We have corrected it on your website. Please check it out. This fix will also be included in the upcoming update. Best regards
    in Exclude Sticky Post Comment by Phil June 16
  • 1) You have two live search elements on the same page. In this element, there is information that there can be only one live search per page: https://forum.muffingroup.com/betheme/uploads/404/XF9HS6NNU3ZB.png That is why it does not load any preview…
    in Live search problem Comment by Phil June 16
  • You can create a copy of your website on a staging domain with the Duplicator plugin to test it. https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ https://wordpress.org/plugins/duplicator/ No one else reported such an issue …
    in Mobile Product Gallery Issue with Variable Products after WooCommerce Update Comment by Phil June 16
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