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Phil

Phil

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Phil
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  • Hi, Please attach a screenshot showing where you are trying to edit the shop archive template. Also, do you have the Pro version of Elementor? Only the Pro version allows creating and editing shop templates, and in our demos, we use only the basic E…
    in Fatal error editing Shop Archive template in Elementor Comment by Phil June 16
  • Hi, After importing the demo did you use the regenerate thumbnails option? It shows in the last step after the demo is successfully imported. If you did not do it, you can still use this option in Betheme -> Tools. https://forum.muffingroup.com/b…
    in Font / icons problems Comment by Phil June 16
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Mobile Product Gallery Issue with Variable Products after WooCommerce Update Comment by Phil June 16
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Exclude Sticky Post Comment by Phil June 16
  • Hi, What Display trigger do you have in the popup template? https://forum.muffingroup.com/betheme/uploads/741/6CRSPFF27H6A.png Best regards
    in POP UP display on WooCommerce catgory Comment by Phil June 16
  • Hi, Did you click on the Sticky button and adjust the layout of the sticky header? https://forum.muffingroup.com/betheme/uploads/154/9GTD58ACZWP6.png Best regards
    in Sticky Header Not Working Comment by Phil June 15
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Live search problem Comment by Phil June 15
  • The icon from your panel indicates that you are searching in the plugins area. You must search in the Appearance -> Themes tab: https://forum.muffingroup.com/betheme/uploads/778/MIKJYOPTMCJL.png Best regards
    in The price table page on my website isn't loading on mobile. What could be the problem? Comment by Phil June 15
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Live search problem Comment by Phil June 15
  • No worries, I am happy I could help. Best regards
    in Purchased a New Lic for New Website but cant log in via Admin Backend Comment by Phil June 15
  • Hi, Most of them refer to one of your plugins, only the one from the very top of your screenshot indicates a file in Betheme. This one that refers to our files will be updated in the upcoming update. For the rest of them, you should contact the plug…
    in Outdated templates in WooCommerce should be updated Comment by Phil June 15
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Cannot to edit with BeBuilder after publishing a few posts Comment by Phil June 15
  • You are using BeBuilder Blocks, in which the preview is limited. If you want to see changes in the BeBuilder view, switch to the Live version. https://forum.muffingroup.com/betheme/uploads/634/WK22ZA1SFFQJ.png Best regards
    in Elements are not previewing correctly Comment by Phil June 13
  • Hi, Thank you for your message. Unfortunately, we are unable to diagnose or resolve this issue without direct access to your WordPress dashboard. The Demo Import Failure can be caused by various server-side configurations, memory limits, or database…
    in One-click demo import failure Comment by Phil June 13
  • It seems that you incorrectly configured reCAPTCHA for that domain. Please ensure that it is set up as it should be, and then check if the problem persists. https://developers.google.com/recaptcha/docs/settings Best regards
    in Purchased a New Lic for New Website but cant log in via Admin Backend Comment by Phil June 13
  • We have corrected it on your website. Please check it out. This fix will also be included in the upcoming Betheme update. Best regards
    in Elements are not previewing correctly Comment by Phil June 12
  • 1) Could you please click the "Learn more" link in your security panel next to the warnings for Betheme and Slider Revolution and provide us with the exact descriptions or CVE identification numbers (e.g., CVE-2026-XXXX)? I will forward t…
    in Security checkup Wordpress Comment by Phil June 12
  • It does not seem to be a Betheme issue. When I checked your pages randomly loaded or not, and it did not matter if Betheme was active or if I activated Twenty Twenty-Five. Moreover, the home page did not load at all with any theme active: https://fo…
    in Elementor not loading Comment by Phil June 12
  • Hi, I am sorry, but your issue description does not say much. Please explain your problem in more detail. Thanks
    in Purchased a New Lic for New Website but cant log in via Admin Backend Comment by Phil June 12
  • Did you try the suggestions I mentioned in the third point? If the Slider Revolution team has not resolved vulnerabilities in their plugin yet, we have to wait for an update from them. Best regards
    in Security checkup Wordpress Comment by Phil June 12
  • We have corrected it on your website. Please check it out now. https://forum.muffingroup.com/betheme/uploads/183/SACV40J76SNR.png Best regards
    in Filter not working Comment by Phil June 11
  • Thank you for the update. Let’s break this down and get everything running smoothly and securely for you. 1. Slider Revolution Update & License Error Slider Revolution is included as a bundled plugin with Betheme. This means you do not receive o…
    in Security checkup Wordpress Comment by Phil June 11
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Filter not working Comment by Phil June 11
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in Elements are not previewing correctly Comment by Phil June 11
  • Hi, Please try to use the Transform hover options available in the elements settings: https://forum.muffingroup.com/betheme/uploads/395/7CNEKC8YPOPZ.png Transform on hover was used in this demo, for example, https://muffingroup.com/betheme/website/p…
    in Animated Team/Contact Cards on Hover? Comment by Phil June 11
  • You must change the positioning of the section background. This is Services page: https://forum.muffingroup.com/betheme/uploads/763/R2NSWAREC20G.png This is the About page: https://forum.muffingroup.com/betheme/uploads/977/0ARWL1BY9GBY.png Best rega…
    in Mobile Formatting Comment by Phil June 11
  • Hi, There is no easy way to import a particular element from another demo. But there is a possibility of creating a staging domain where you can install the Funeral2 demo, and then copy the element you need to your current website. https://support.m…
    in How to take 1 element from another theme Comment by Phil June 11
  • Portfolio page should be assigned as described here: https://support.muffingroup.com/video-tutorials/how-to-set-up-the-blog-and-portfolio-pages/ Portfolio categories can be added here: https://forum.muffingroup.com/betheme/uploads/772/DJVUY62P82VP.p…
    in Ajax on input change not working on Filter Form Element Comment by Phil June 11
  • I mean that you should install and activate a basic theme like Twenty Twenty-Five to see if the same behavior occurs with it. Thanks
    in The price table page on my website isn't loading on mobile. What could be the problem? Comment by Phil June 11
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Overlay Menu Background is Transparent – How to Disable Transparency? Comment by Phil June 11
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