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Phil

Phil

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Phil
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  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Slider (1 slide) disappears after 8 seconds Comment by Phil February 5
  • Hi, Please try to do as described in the following article: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Best regards
    in How to turn on the slide? Comment by Phil February 5
  • Hi, Could you attach screenshots or a video showing what you struggle with exactly, please? Thanks
    in global elements difficult to manage Comment by Phil February 5
  • It is placed in the child theme, so we do not know for what reason exactly the person who worked on your website before placed this file there. https://support.muffingroup.com/documentation/installation-updates/#child-theme Best regards
    in Menu doesn't open Comment by Phil February 5
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, regarding clients and testimonials, did you translate these post types…
    in Website doesn't function in a specific language Comment by Phil February 5
  • Your child theme is the root cause. The following file exactly: https://forum.muffingroup.com/betheme/uploads/571/4L9QC09BN7WC.png We do not provide help with child theme customization, so you should contact your web developer regarding this. Best …
    in Menu doesn't open Comment by Phil February 5
  • You cannot edit translated pages because they are in different domains. When you change it to directories, then these pages will be editable: https://forum.muffingroup.com/betheme/uploads/268/6I181YMZPGHV.png Also, we will correct the translation of…
    in The plus sign is not visible in all language versions. Comment by Phil February 5
  • Hi, 1) Decrease its size, and in the wrap settings, change positioning to center: https://forum.muffingroup.com/betheme/uploads/031/X51WS52T8OI1.png https://forum.muffingroup.com/betheme/uploads/825/NCT5T40F5NI4.png 2) Edit toggle items, and remove …
    in Need 3 things concerning toggle Comment by Phil February 5
  • Hi, From your screenshot, I can see that the person who made a website for you used our theme from an illegal source. To update and register your license, you should download a fresh copy of Betheme from Themeforest and replace the current package y…
    in The license registration change does not work Comment by Phil February 5
  • Hi, Please go to Betheme -> Theme options -> Performance, and set Builder local styles to Inline in header: https://forum.muffingroup.com/betheme/uploads/745/C8PQCVIDR73X.png If this does not help, please turn off all of the plugins, refresh y…
    in Homepage refresh issue Comment by Phil February 5
  • Hi, Please go to Betheme -> Theme options -> Global -> Navigation & Share, and uncheck these options: https://forum.muffingroup.com/betheme/uploads/884/5QSLIWRAWYXB.png Best regards
    in Product page scroll tabs/slider (View screenshot photo) Comment by Phil February 5
  • Hi, Thanks for appreciating our theme. We also appreciate you finding the bug and providing a solution. I have passed it on to the dev team and we will implement this fix in the upcoming update. Best regards
    in Ajax error fixed Comment by Phil February 5
  • You did not state in your previous message that you already have Elementor Pro, so I was completely unaware of that fact. Anyway, when you create a header template with Elementor Pro, it should automatically replace the one from Betheme. If it does …
    in Change / Create Header through Elementor? Comment by Phil February 4
  • Hi, Header and Footer builders in Elementor are available in the Pro version only, so if you want to use them, you must purchase Elementor Pro. Moreover, if you want to use the Elementor Pro header template, you should contact Elementor support rega…
    in Change / Create Header through Elementor? Comment by Phil February 4
  • Hi, I do not recognise this template, unfortunately. What's more, it looks more like a custom project, which is not based on any of our pre-built websites. Best regards
    in Can you find which theme template this is? Comment by Phil February 4
  • Hi, Go to Betheme -> Theme options -> Global -> Logo, and try to change it there: https://forum.muffingroup.com/betheme/uploads/982/ZQO19TTCNW8Z.png If your logo is a SVG file, change the SVG logo width option. Best regards
    in Logo size in sidebar of History theme Comment by Phil February 4
  • Hi, Please open the sidebar template settings, and there you can find an option to show close button. https://forum.muffingroup.com/betheme/uploads/633/WF85K9SYLCUI.png When you activate it, you can find styling options a little lower. https://forum…
    in Sidebar Menu, no option to add x to close menu Comment by Phil February 4
  • Hello, Please, head to the following link, and check if you have your SSL certificate set correctly on your website. https://www.greengeeks.com/tutorials/how-to-install-a-ssl-certificate-on-your-wordpress-site/ Also, I suggest contacting your hostin…
    in Error : cURL error 60: SSL certificate problem: unable to get local issuer certificate Comment by Phil February 4
  • We have corrected it on your website. I was almost right, as there were images assigned to these two posts, but nonexistent images. That is why you did not see them assigned there. We have corrected the files to fix that, and we will implement a fix…
    in Blog / News page - new blog excerpts are shorter than previous ? Comment by Phil February 4
  • Hi, I am happy to see that you handled it. Can I help you with anything else? Best regards
    in Update does not work Comment by Phil February 4
  • Hi, You can hide it in the Responsive options of this element: https://forum.muffingroup.com/betheme/uploads/302/6ZDBS412UHPS.png Best regards
    in Hide image on mobile only Comment by Phil February 4
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Blog / News page - new blog excerpts are shorter than previous ? Comment by Phil February 3
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Menu doesn't open Comment by Phil February 3
  • I received your private message, but the WP user you sent access to does not have admin rights. Also, the FTP credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/993/Z8Y9BH1TORFU.png Please change user privileges and ensu…
    in The plus sign is not visible in all language versions. Comment by Phil February 3
  • Do these two articles have a featured image assigned? https://forum.muffingroup.com/betheme/uploads/900/TRBGF684ALAM.png Please edit them and check it here: https://forum.muffingroup.com/betheme/uploads/103/6QPI3Y07CL5X.png Best regards
    in Blog / News page - new blog excerpts are shorter than previous ? Comment by Phil February 3
  • As you might notice in my video, I refreshed the page multiple times. I rechecked it now, and I still had no luck reproducing your problem. Are there any extra steps you take when it happens? Best regards
    in Menu doesn't open Comment by Phil February 3
  • I am happy I could help. Best regards
    in SPACING between Shape divider / Bottom / gradient Comment by Phil February 3
  • Hi, Options for the Action button are placed in Betheme -> Theme options -> Header & Subheader -> Extras. https://forum.muffingroup.com/betheme/uploads/754/D12DN2CUAKWA.png Styles can be adjusted in Betheme -> Theme options -> Glo…
    in No option to change action button colour or link in colour or options section. Comment by Phil February 3
  • Hi, Please leave all your suggestions in the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Best regards
    in BeBuilder <Update> button - no indication, if changes are made Comment by Phil February 3
  • Hi, You want the title to be displayed under the header, right? Please go to Betheme -> Theme options -> Header & Subheader -> Subheader, and ensure that you do not have Subheader hidden. These two options cannot be checked: https://for…
    in What would cause the title to be missing Comment by Phil February 3
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