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Thanks Pablo, I have forwarded your suggestions to my hosting provider.
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Hi Phil, Followed those steps and still getting this error message: An error occurred while updating Betheme: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature Kim
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Hi Phil, I have checked with the hosting company and can confirm that CURL is enabled and its V7.70.0. Kim
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Hi Phil, The CSS info fixed it, will also contact hosting provider on the other issue. Thanks for your help Kim
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Hi Phil, Thanks for the quick response, tried change this colour and hasn't made a difference. Also there is no background colour set for this. Also had an ongoing problem where I can't update to latest version of the theme. Get this error message: …
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Hi Phil, Did all as mentioned but it hasn't fixed the issue. What are next steps? Kim
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Got it working thanks Pablo.
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Hi Pablo, have used your steps and the effect isn’t working. Added approx 40px top and bottom. Next steps do I provide you with admin login details so you can advise properly?
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Thanks Pablo, will give that a try. The image itself is about 1300 in height can I make the section to a height of 900 and should this take care of the spacing/padding requirements?
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No just using the inbuilt settings within muffin builder. Are you saying it needs to be set up first in rev slider?
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That makes sense, it’s install on live and staging server.
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Hi Pablo, Here is the link to the screen shot showing error: https://prnt.sc/mxrcty Kim
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Hi Pablo, This fixed has worked thanks for help. Still getting issue when I try to update the theme though. Kim
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Thanks Pablo, will contact hosting company and get them to change.
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Hi Pablo, Have followed the steps shown above again and posted to the contact us form. Kim
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Hi Pablo, I have tried to change the email address associated with my account but without success. Could you send your response to the following email address please: [email protected]
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Hi Pablo, Any news on this issue yet? Kim
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Also just tying to update the theme from 21.0.9 to 21.1 and the update is failing.
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I have also spoken with my hosting provider and they have indicated it might be a plug-in clash. Is there any that you are aware of that could possible cause this?
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Hi Pablo, Perfect thanks very much. Kim
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No this one all finished and sorted pablo.
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Hi Pablo, Have managed to change to the colour of the icons found that in the theme colours. Have also tried to adjust size/padding of header the changes that you indicate only seem to change the logo sizing/padding not the main nav section padding/…
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Hi Pablo, That's weird I had it working on two pages, of course deleted one of the page to start again. What I didn't do was change the background graphic though. Not sure how it's now a transparent png. Had it set to one static slide that was a jpe…
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Thanks for the update Pablo.
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Thanks Pablo, one final question though. I got the slider revolution to work but its now stop working on the two pages I have added it too. http://d9132212.i94.quadrahosting.com.au/
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Hi Pablo, Yes it does all seem to be working at present. I did a complete refresh on the site and install back the theme files etc. One question though is the muffin builder and WPBakery the same editor? as it seems there are two seperate page edito…
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Hi Pablo, Speaking with the hosting company and the have said the following: Local value is always limited to global value. Is utterly incorrect! `master` is either the value compiled into PHP, or set via a main `php.ini` directive. e.g. The value …
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Hi Pablo, Can you provide what the exact issue is apart from the max_input_vars? Is there any underlaying issues that causes the error? Regards Kim
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Hi Pablo, I can't really change the hosting platform as I have multisite's setup with them. Is there any other way to get this sorted out? Kim
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Hi Pablo, Here what the hosting company have said: The global value can't be changed nor does it need to be to adjust that value for your site, the devs may assume that the global value is the only one applicable here but as mentioned in your case w…