Support Center Visit Demo License manager Buy @ envato
Avatar

Phil

Phil

About

Username
Phil
Joined
Visits
7,218
Last Active
Roles
Moderator

Comments

  • Hi, No one reported such a problem besides you. Anyway, theme updates do not interfere with the child theme. Best regards
    in Version 28.1.4 Comment by Phil July 28
  • If the plugin is beyond the list of plugins we support, you should contact the plugin author to locate and resolve your issue. https://support.muffingroup.com/documentation/bundled-plugins/#compatibility Best regards
    in Shop page and Product template Comment by Phil July 28
  • Hi, Why do not you use the built-in feature "Header Image" for that? https://forum.muffingroup.com/betheme/uploads/017/FJIIUO719VQC.png To use this field in a template, use the {postmeta:mfn-post-header-bg} dynamic data. Best regards
    in Post template with different section background for each post that is not the featured image Comment by Phil July 28
  • Did you edit the product (you sent link to) description with BeBuilder? If not, please do it. https://forum.muffingroup.com/betheme/uploads/706/IAL541ZIHIPT.png Best regards
    in Template affected by WOO Tag selection Comment by Phil July 28
  • Hi, If you are certain that you have purged the cache in the plugin, it may mean that there is still some cache on the server. Please check if you have it active, and if so, purge it. If you are unsure about this, I suggest contacting your hosting p…
    in Site Updates Not Showing After Cache Purge Comment by Phil July 28
  • Hi, Please do not create duplicate topics: https://forum.muffingroup.com/betheme/discussion/78990/an-error-occured-while-processing-please-check-xhr-in-the-js-console-for-more-information You wrote beyond our working time (during the weekend), so we…
    in Unable to load demo site and no editing function. Comment by Phil July 28
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Also, go to Betheme -> System Status, and ensure that your server meets their requirements. Thanks
    in An error occured while processing, please check XHR in the JS console for more information Comment by Phil July 28
  • Hi, Did you do exactly as explained in the following link?: https://support.muffingroup.com/documentation/installation-updates/ Or the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-install-wordpress-theme-2025/ Be…
    in Style Sheet Broken in Wordpress Dashboard Comment by Phil July 28
  • Hi, Does your pop-up have a condition to be assigned to the entire website, or is it assigned to that page? https://forum.muffingroup.com/betheme/uploads/953/FMU05S0LKXKK.png https://forum.muffingroup.com/betheme/uploads/618/R6GLDQQR4BJ9.png If not,…
    in "We cannot find popup with inserted ID" Comment by Phil July 28
  • 1) Go to Betheme -> Theme options -> Responsive -> Header, anc change Header height value to zero: https://forum.muffingroup.com/betheme/uploads/858/9X5UKNT9Q9EG.png 2) In the Same location, change the Layout to Default, and check if the re…
    in for any reason in mobile version, menu is not aligned, how can I fix? Comment by Phil July 28
  • Hello, 1) Go to Betheme -> Theme options -> Translate -> General, and change this text there: https://forum.muffingroup.com/betheme/uploads/996/AZ4WU5R2AS5P.png 2, 3, 4) Please always attach a link to your website so we can check it out. If…
    in Changes in Single Porduct Comment by Phil July 28
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in want to remove shopping cart button when I hover product image. Comment by Phil July 28
  • Hi, Try the following CSS code: #Top_bar:not(.is-sticky) .menu li ul{  top: 65%!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Submenu too far apart from menu Comment by Phil July 28
  • Hi, When you import a new pre-built website, do you reset the database? Additionally, do you have any plugins active while installing a new demo? Lastly, do you have any caching tools on your website? Plugin or caching tool on the server? Best rega…
    in Can't load new template Comment by Phil July 28
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Cant edit shop page Comment by Phil July 28
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in My Account Icon Not Working Comment by Phil July 28
  • Hi, Please check the Deprecated area for that element. https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/ For the Column Text element, check the Style tab. Best regards
    in Assistance identifying black line in 'Creative 4 Website Template' Comment by Phil July 28
  • https://forum.muffingroup.com/betheme/discussion/comment/271653#Comment_271653 Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. Notice! …
    in Replace Revolution Slider home page header Comment by Phil July 28
  • Hey, Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest. If you see (on our license manager) that your license key is reg…
    in License issue Comment by Phil July 28
  • Hi, Yes, you can. Edit your shop template and edit the Shop Products element. https://forum.muffingroup.com/betheme/uploads/183/UJ0CA9E2IE9B.png https://forum.muffingroup.com/betheme/uploads/461/HBBFTHC8NCNA.png Best regards
    in Modify Card Components Comment by Phil July 28
  • Thanks, it worked now. You had the following CSS code, which was the root cause: https://forum.muffingroup.com/betheme/uploads/105/72EVUUO1E188.png I have removed it. Please check it out now. Best regards
    in Header background Placeholder won't go Comment by Phil July 28
  • You have an ancient version of Slider Revolution (from 2017!). I suggest creating a backup of your website, or at least your sliders, and updating Slider Revolution to the newest version. Check then if the problem persists. Best regards
    in Home show all typo bold Comment by Phil July 28
  • 1) For future reference, you can hide it in Betheme -> Theme options -> Blog & Portfolio -> Blog, by unchecking the Categories & Tags Meta: https://forum.muffingroup.com/betheme/uploads/923/P71V21UFWVJG.png 2) When you create a head…
    in My post has elements I didn't put Comment by Phil July 26
  • I tried adding/wp-admin to the end of your domain, but it redirected me to the WordPress.com login panel, where the login credentials you sent did not work. When I receive the private message from you I will recheck that. Best regards
    in Header background Placeholder won't go Comment by Phil July 26
  • To achieve that, you would have to create a header with the Header Builder that has two different buttons for desktop and mobile, as you cannot have two sections with the same ID, even if one is visible only for a specific resolution. https://suppor…
    in ACTION BUTTON doesn't work Comment by Phil July 26
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. Notice! Please attach a link to this forum discussion. Sending incorrect or inc…
    in Home show all typo bold Comment by Phil July 26
  • Please try to purge your phone and laptop cache, and check if the problem persists. Moreover, disable your plugins one by one (except WooCommerce) and recheck that. Best regards
    in Shop page and Product template Comment by Phil July 26
  • Hello, Plesae see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-customize-woocommerce-single-product-layout/ Best regards
    in Template affected by WOO Tag selection Comment by Phil July 26
  • Hi @rojored, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under…
    in Replace Revolution Slider home page header Comment by Phil July 26
  • Hi, It is added by Chrome. Please try the following CSS code: a{ -webkit-tap-highlight-color: transparent!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in custom mobile menu Comment by Phil July 25
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.