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Phil

Phil

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Phil
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  • Hi, Your mobile header has too much content. You should remove some elements to free up space. Moreover, you can reduce the margins between elements on mobile. https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ https://…
    in header mobile Comment by Phil 11:02AM
  • Hi, FYI, BeBuilder and Muffin Builder are the same thing. We changed its name some time ago. Anyway, please go to Betheme -> Theme options -> Global -> Advanced, and enable BeBuilder Blocks Classic: https://forum.muffingroup.com/betheme/upl…
    in BeBuilder does not show anywhere on after updating from Betheme v23 to v29 Comment by Phil 11:02AM
  • The video displays correctly for me: https://forum.muffingroup.com/betheme/uploads/884/SK6S4M2XGYKU.zip Best regards
    in Issue with Revolution Slider after BeTheme update Comment by Phil 11:02AM
  • Hi, It is an Offer Slider Thumb element. https://muffingroup.com/betheme/elements/offer-slider-thumb/ https://support.muffingroup.com/video-tutorials/how-to-create-an-offer-slider/ Best regards
    in what is the element? Comment by Phil 11:02AM
  • You can set image sizes in Betheme -> Theme options -> Blog & Portfolio -> Featured image: https://forum.muffingroup.com/betheme/uploads/369/U8D1KU7JV7PN.png Note that images that have smaller dimensions than the ones you set here will …
    in Excerpt Length in Bolg Element Comment by Phil October 28
  • I received your private message, but I can see that you have some existing products. Can I import that demo with the database reset? Best regards
    in failure when restoring a website Comment by Phil October 28
  • Sorry, but I quite do not understand. You are talking about the slider, but your screenshots show a video element that works properly. Please explain your problem in more detail. Thanks
    in Issue with Revolution Slider after BeTheme update Comment by Phil October 28
  • Have you put your excerpt here?: https://forum.muffingroup.com/betheme/uploads/716/L9HGWI3ZOD4Y.png If yes, please put it here instead: https://forum.muffingroup.com/betheme/uploads/086/T7ZI8OA119IM.png Best regards
    in Excerpt Length in Bolg Element Comment by Phil October 28
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in failure when restoring a website Comment by Phil October 28
  • I received your private message. Can you tell me where you have "integrated" your slider on your home page? It is neither selected in the Page Options nor listed as an element in the page content. https://forum.muffingroup.com/betheme/uplo…
    in Issue with Revolution Slider after BeTheme update Comment by Phil October 28
  • Hi, Please do not share your license key here, as others can see it. Anyway, as the license key manager says, there are still Betheme files on your website. The license manager is for deregistering licenses from websites that were removed without be…
    in key Comment by Phil October 28
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Excerpt Length in Bolg Element Comment by Phil October 28
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in template Comment by Phil October 28
  • Hi, Have you set it in Betheme -> Theme options -> Blog & Portfolio -> General?: https://forum.muffingroup.com/betheme/uploads/070/1T6RNIARK6NX.png Best regards
    in Excerpt Length in Bolg Element Comment by Phil October 27
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Page background loading on editor but not on live site Comment by Phil October 27
  • I am glad I could help. If you have any other questions or problems, feel free to ask. Best regards
    in Cannot Save Theme Options After Update Comment by Phil October 27
  • Most likely saving theme options could be mistakenly blocked by the ModSecurity on your server. Please contact your hosting provider and ask to check if some of the ModSecurity rules are blocking that. Thanks
    in Cannot Save Theme Options After Update Comment by Phil October 26
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Cannot Save Theme Options After Update Comment by Phil October 26
  • Hi, Please go to Betheme -> System Status and check if your server meets the theme requirements. Thanks
    in Cannot Save Theme Options After Update Comment by Phil October 26
  • I mean that I suggest creating a copy of your website on a staging domain and installing a pre-built website there to see how it behaves when you install a new demo on an existing website. Best regards
    in replace an older BeTheme layout with a new design Comment by Phil October 23
  • Please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what the reason might be.  Thanks
    in Where download theme files and licence? Comment by Phil October 23
  • If you bought your license here: https://muffingroup.com/betheme/pricing/ you had to create an account. Do you not have any emails from us at the email address you provided? Best regards
    in Where download theme files and licence? Comment by Phil October 23
  • Hi, If you skip the database reset during the pre-built website import, you will not lose your content. I suggest checking how it behaves first on the staging domain. https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ Best r…
    in replace an older BeTheme layout with a new design Comment by Phil October 23
  • Unfortunately, the page source will be useful. Please contact us when your website is available so we can take a closer look at this. Best regards
    in Long menu item get cut off in menu burger on mobile Comment by Phil October 23
  • Hello, Please see the following link: https://support.muffingroup.com/documentation/installation-updates/#besubscription Also, if you purchased your license from here: https://muffingroup.com/betheme/pricing/, you should write to us here: https://he…
    in Where download theme files and licence? Comment by Phil October 23
  • Hi, It will be fixed in the next update. Best regards
    in Undefined array key “form_submit_label” with AJAX-on-change filters Comment by Phil October 22
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Long menu item get cut off in menu burger on mobile Comment by Phil October 22
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent theme and recheck it. If this does not help, please send us the WordPress dashboard and FTP ac…
    in BeBuilder Edit Stopped Working Comment by Phil October 22
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Error 403 when adding a pre-built section Comment by Phil October 22
  • Hi, You can open translated versions of that page with BeBuilder, and manually change the video you inserted. Best regards
    in Bebuilder video widget not compatible with WPML media translation? Comment by Phil October 22
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