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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Templete Menu does not work Comment by Phil 2:00PM
  • Please check it out now. I have disabled Lazy Load in your theme options: https://forum.muffingroup.com/betheme/uploads/727/XKQK50HAD2IC.png When it is enabled, images are not loaded, so your zoom boxes have 0 height. When they have 0 height, animat…
    in Delay with scroll Comment by Phil 12:04PM
  • Please edit the translated Footer template and save it, saving the conditions. Then this template will be assigned to the appropriate language. Best regards
    in WPML & BeTheme Comment by Phil 12:03PM
  • I was able to reproduce that with Firefox. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the r…
    in Delay with scroll Comment by Phil 10:00AM
  • Hi, You can also set it up in the Style -> Item tab: https://forum.muffingroup.com/betheme/uploads/082/4VD0C1UMIEED.png https://forum.muffingroup.com/betheme/uploads/175/THHQQ5AOGHNP.png Best regards
    in Background image not showing in a background loop Comment by Phil 10:00AM
  • Hi, Edit the cart page, and there you can adjust blocks by switching to Empty cart: https://forum.muffingroup.com/betheme/uploads/328/AD4KTDNY8YHH.png Best regards
    in Editing empty cart page Comment by Phil 10:00AM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in The site looks fine in the backend but is rendering broken on the front end Comment by Phil 10:00AM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in BeBuilder spinning and not updating Comment by Phil 10:00AM
  • If your child theme is the culprit, please contact your web developer about this. In our documentation, you can read: https://forum.muffingroup.com/betheme/uploads/114/YXN41CEJB567.png Best regards
    in updated theme and now theme options tabs are broken Comment by Phil 10:00AM
  • At the moment, we do not have plans to support Slider Revolution 7. Best regards
    in Desktop - Slider Revolution section not showing up properly on webiste Comment by Phil 10:00AM
  • Please head to Betheme -> Tools, use Regenerate Thumbnails, and check it then. https://forum.muffingroup.com/betheme/uploads/371/1SGXYPE18J32.png Best regards
    in Visualization problem with different browser Comment by Phil 10:00AM
  • I am checking that with Chrome, and it displays correctly for me: https://forum.muffingroup.com/betheme/uploads/378/O4RG0CGSHIV5.png Did you try disabling your plugins? Please check that in incognito mode as well. Thanks
    in PLz check heading color Comment by Phil May 26
  • I received your private message with a link to your website, but you did not attach screenshots showing your issue, and I do not know where I should look. Could you send it as well, or describe in detail what exactly I should check, and how it is su…
    in Related posts - blog Comment by Phil May 26
  • Hi, Please go to Appearance -> Menus, and check if you do not have an existing menu with this phone number as a menu item. If so, it will be assigned as the Secondary menu, and when you uncheck this option. https://forum.muffingroup.com/betheme/u…
    in Phone number under the mobile menu Comment by Phil May 26
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in The site looks fine in the backend but is rendering broken on the front end Comment by Phil May 26
  • Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide will make yo…
    in My site is running slow Comment by Phil May 26
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Delay with scroll Comment by Phil May 26
  • Hi, Please attach screenshot showing which heading you see white. Did you try disabling your plugins to see if none of them is the culprit? Best regards
    in PLz check heading color Comment by Phil May 26
  • We had to adjust theme files to make it work properly with Elementor Pro configured as yours. After we moved your website to our environment, we had access to the files so we could perform appropriate troubleshooting. After correcting it on our end,…
    in Cookie Consent is not showing on website, even after enabling it Comment by Phil May 26
  • Please check it out now. I used the Clear SR7 Tables option: https://forum.muffingroup.com/betheme/uploads/234/CZJ7NXQKROJ5.png Best regards
    in All background images in Revolution slider became invisible after update Comment by Phil May 25
  • I have done that, and it works like that: https://forum.muffingroup.com/betheme/uploads/009/WXNW2WKKJM77.zip What browser do you use? Best regards
    in Delay with scroll Comment by Phil May 25
  • Please check your website now. Best regards
    in Cookie Consent is not showing on website, even after enabling it Comment by Phil May 25
  • Animations start when the user scrolls to them. https://forum.muffingroup.com/betheme/uploads/270/OQAJHI89GNBP.zip Should I take any particular steps to reproduce this issue? Best regards
    in Delay with scroll Comment by Phil May 25
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in All background images in Revolution slider became invisible after update Comment by Phil May 25
  • Can we create a copy of your website with the Duplicator plugin to put in our environment to dig in the files? Best regards
    in Cookie Consent is not showing on website, even after enabling it Comment by Phil May 25
  • Hi, Can you tell me which version of Slider Revolution do you have currently installed, please? Thanks
    in All background images in Revolution slider became invisible after update Comment by Phil May 25
  • Hi, From your screenshot, I can see that you use Slider Revolution 7. Betheme officially supports up to version 6 only. So, regarding your question, you should contact the Slider Revolution support instead. https://support.muffingroup.com/changelog/…
    in Desktop - Slider Revolution section not showing up properly on webiste Comment by Phil May 25
  • Hi, That is how it is supposed to work. Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure…
    in Delay with scroll Comment by Phil May 25
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Accessibility Tab - Theme Options - Enable not possible Comment by Phil May 25
  • Hi, No, there is no limit for Global Sections, so you can create as many as you need. Best regards
    in Synced Pattern Comment by Phil May 25
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