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Phil

Phil

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Phil
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  • Hi, Please go to Betheme -> Theme options -> Responsive -> General, and disable Content overflow: https://forum.muffingroup.com/betheme/uploads/109/SM5J1NMGTC1X.png Then check if the problem persists. Thanks
    in Iphone finger scroll issue Comment by Phil 3:00PM
  • You can use the ACF plugin to add a new field where you would put links, and later use it for opening external links. https://support.muffingroup.com/video-tutorials/advanced-custom-fields-in-action-with-bebuilder/ Best regards
    in Loop query - Featured Image clickable link Comment by Phil 11:00AM
  • Hi, Contact Form 7 configuration is not a Betheme-related issue. You should contact Contact Form 7 support instead. But before that, ensure that your form is set up correctly: https://contactform7.com/getting-started-with-contact-form-7/ Best regar…
    in Contact 7 Form not sending e-mails to email Comment by Phil 11:00AM
  • Hi, You should be able to remove it from the deprecated field. Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what t…
    in Parallax image on home page in Deprecated greyed out Comment by Phil 11:00AM
  • Where have you set your favicon? Do you have any caching active on your website? Best regards
    in How to change footer icon in BeHotel 2 Comment by Phil 11:00AM
  • A plugin is adding this role: yam_admin_user We support only standard WordPress roles, which is why the Edit with BeBuilder button is not available for you. Unfortunately, we could not get past it, and even disabling all your plugins does not help. …
    in BeBuilder does not show anywhere on after updating from Betheme v23 to v29 Comment by Phil November 3
  • Hi, Edit your image in the Query Loop, and in the Link field, set the dynamic data: https://forum.muffingroup.com/betheme/uploads/871/MSIIM08FXXHR.png Best regards
    in Loop query - Featured Image clickable link Comment by Phil November 3
  • We have corrected it on your website. Please check it out. Best regards
    in Special characters break variation selection Comment by Phil November 2
  • Hi, Thank you for reaching out to us! Please note that this issue is related to search engine indexing and SEO configuration (such as Google Search Console settings, indexation tags, or sitemaps), rather than the Betheme itself. Betheme provides sta…
    in Home page / Front page not showing in Google? Comment by Phil November 2
  • Hi, You can change/remove it in Appearance -> Widgets under the Footer | #1 tab: https://forum.muffingroup.com/betheme/uploads/732/C6NUWL3CGM7C.png Best regards
    in How to change footer icon in BeHotel 2 Comment by Phil November 2
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in BeBuilder is Lagging and crashing while editing Comment by Phil November 2
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in Special characters break variation selection Comment by Phil November 2
  • Hi, Please uninstall and reinstall these plugins through Betheme -> Plugins, and then check if the newest version is installed. Thanks
    in Bundled WPBakery and Slider Revolution update fails: Malformed URL: "key" is required Comment by Phil October 30
  • I received your private message with WP Dashboard access, but we need to investigate it further. Please also send FTP access to your website, as you did with WP Dashboard. Remember to attach a link to this forum discussion. Thanks
    in BeBuilder does not show anywhere on after updating from Betheme v23 to v29 Comment by Phil October 30
  • Yes, please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to this f…
    in BeBuilder does not show anywhere on after updating from Betheme v23 to v29 Comment by Phil October 29
  • Hi, Your mobile header has too much content. You should remove some elements to free up space. Moreover, you can reduce the margins between elements on mobile. https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ https://…
    in header mobile Comment by Phil October 29
  • Hi, FYI, BeBuilder and Muffin Builder are the same thing. We changed its name some time ago. Anyway, please go to Betheme -> Theme options -> Global -> Advanced, and enable BeBuilder Blocks Classic: https://forum.muffingroup.com/betheme/upl…
    in BeBuilder does not show anywhere on after updating from Betheme v23 to v29 Comment by Phil October 29
  • The video displays correctly for me: https://forum.muffingroup.com/betheme/uploads/884/SK6S4M2XGYKU.zip Best regards
    in Issue with Revolution Slider after BeTheme update Comment by Phil October 29
  • Hi, It is an Offer Slider Thumb element. https://muffingroup.com/betheme/elements/offer-slider-thumb/ https://support.muffingroup.com/video-tutorials/how-to-create-an-offer-slider/ Best regards
    in what is the element? Comment by Phil October 29
  • You can set image sizes in Betheme -> Theme options -> Blog & Portfolio -> Featured image: https://forum.muffingroup.com/betheme/uploads/369/U8D1KU7JV7PN.png Note that images that have smaller dimensions than the ones you set here will …
    in Excerpt Length in Bolg Element Comment by Phil October 28
  • I received your private message, but I can see that you have some existing products. Can I import that demo with the database reset? Best regards
    in failure when restoring a website Comment by Phil October 28
  • Sorry, but I quite do not understand. You are talking about the slider, but your screenshots show a video element that works properly. Please explain your problem in more detail. Thanks
    in Issue with Revolution Slider after BeTheme update Comment by Phil October 28
  • Have you put your excerpt here?: https://forum.muffingroup.com/betheme/uploads/716/L9HGWI3ZOD4Y.png If yes, please put it here instead: https://forum.muffingroup.com/betheme/uploads/086/T7ZI8OA119IM.png Best regards
    in Excerpt Length in Bolg Element Comment by Phil October 28
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in failure when restoring a website Comment by Phil October 28
  • I received your private message. Can you tell me where you have "integrated" your slider on your home page? It is neither selected in the Page Options nor listed as an element in the page content. https://forum.muffingroup.com/betheme/uplo…
    in Issue with Revolution Slider after BeTheme update Comment by Phil October 28
  • Hi, Please do not share your license key here, as others can see it. Anyway, as the license key manager says, there are still Betheme files on your website. The license manager is for deregistering licenses from websites that were removed without be…
    in key Comment by Phil October 28
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Excerpt Length in Bolg Element Comment by Phil October 28
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in template Comment by Phil October 28
  • Hi, Have you set it in Betheme -> Theme options -> Blog & Portfolio -> General?: https://forum.muffingroup.com/betheme/uploads/070/1T6RNIARK6NX.png Best regards
    in Excerpt Length in Bolg Element Comment by Phil October 27
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Page background loading on editor but not on live site Comment by Phil October 27
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