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Phil

Phil

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Phil
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  • I received your new message, and the FTP credentials work. However, are you sure that the FTP you sent is the one to the website you have problems with? No changes we make in the files have an effect, for example, enabling debug: https://forum.muffi…
    in Unable to edit with Bebuilder Comment by Phil 10:04AM
  • I could not verify that due to 2FA. Can you disable it for a troubleshooting period? Best regards
    in Unable to edit with Bebuilder Comment by Phil 10:04AM
  • Hi, You can use inline CSS to change the color of this link: https://forum.muffingroup.com/betheme/uploads/061/ASNTXVOL2FBB.png Best regards
    in Change color of the text Comment by Phil 10:04AM
  • Hi, Please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in DUPLICATE TRANSACTION Comment by Phil 10:04AM
  • Did you assign your Sidebar menu template to the header template as explained in the video tutorial I sent you earlier? https://forum.muffingroup.com/betheme/discussion/comment/277767#Comment_277767 Best regards
    in Mobile menu Comment by Phil 10:04AM
  • Hi, You can install/update the bundled plugin from Betheme -> install plugins. If the newest version is not available yet, please wait for it. The plugins you buy with the theme are not premium plugins. If you want instant updates, you have to pu…
    in Update? Comment by Phil 10:04AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in The backend of the pages does not open Comment by Phil 10:04AM
  • Hi, Did you edit these pages with BeBuilder to check if images are assigned properly? Best regards
    in Images don't appear in other languages than English Comment by Phil May 19
  • Please move your section loop into a blog template. Then this template will overwrite the blog page layout. https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-guide/ Best regards
    in Filter Forms in Section Loop Comment by Phil May 19
  • I can see that you have many pending updates. Please update your plugins and theme on your website, and check if the problem persits. If this will not help, please disable all plugins except WPML, and rechck that. Thanks
    in How can I edit translated portfolio items? Comment by Phil May 19
  • Please check it out now. I have opened translated portfolio templates in appropriate languages, and saved them: https://forum.muffingroup.com/betheme/uploads/871/ST4X42PDJ7HH.png https://forum.muffingroup.com/betheme/uploads/668/IZOLAMVLKBMG.png Bes…
    in Images of portfolio items disappear in other languages Comment by Phil May 19
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Visualization problem with different browser Comment by Phil May 19
  • Hi, I have passed it on to the dev team. Best regards
    in Please increase maximum font size Comment by Phil May 19
  • Hi, Please check if your slider type is set to Slider. If so, change it to Scene. Please edit it, go to Module General Options -> Layout, and set it there: https://forum.muffingroup.com/betheme/uploads/854/IG0M9Q4UEHMK.png Best regards
    in Extreme 2 Website Template - Refreshing every 5 seconds Comment by Phil May 19
  • I am sorry, but I do not understand. Please explain that in more detail. Thanks
    in Filter Forms in Section Loop Comment by Phil May 19
  • Hi, Please do a test and switch to another theme like Twenty Twenty-Five, and check if the same thing happens then. When you do it, please let me know about the results. Best regards
    in Can't install new plugins Comment by Phil May 19
  • I have copied your slider to not interfere with your existing one. You must click on the image with waves, and set its option to be at the very bottom: https://forum.muffingroup.com/betheme/uploads/033/LAWRMZ8TKROH.png Best regards
    in Insert a wavy border below the slider Comment by Phil May 18
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Images of portfolio items disappear in other languages Comment by Phil May 18
  • Hi, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to…
    in How can I edit translated portfolio items? Comment by Phil May 18
  • Please go to the Templates tab, and check if you have any single portfolio templates: https://forum.muffingroup.com/betheme/uploads/481/3RXIC3VE3XXH.png If you have any templates there, ensure that they are translated to other languages. Best regar…
    in Images of portfolio items disappear in other languages Comment by Phil May 18
  • I was afraid that it does not appear for you at all. I am glad that I could help you find it. Best regards
    in Yoast Issues Comment by Phil May 18
  • You can create a search template in the Templates tab: https://forum.muffingroup.com/betheme/uploads/627/2MFAIW52OEG7.png If you do not see search templates in the Templates tab, ensure that you have the newest version of Betheme installed. Best re…
    in Need to make site completely with black background Comment by Phil May 18
  • Hi, Do you use any unsupported plugins? You can find a list of supported plugins here: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility Or do you use a child theme on your website? Best regards
    in LICENCE CODE keeps disappearing from registered domain! Comment by Phil May 18
  • Hi, Do you use a custom template for portfolio posts? If so, did you translate this template to other languages? Best regards
    in Images of portfolio items disappear in other languages Comment by Phil May 18
  • Do not you see the Search appearance option in the YOAST tab in BeBuilder?: https://forum.muffingroup.com/betheme/uploads/706/HYH476JM0T62.png Best regards
    in Yoast Issues Comment by Phil May 18
  • As I mentioned in my previous message, I cannot find the part you showed on your screenshots. Please attach a direct link to the page where I can find that. Also, did you disable your plugins as I suggested? Best regards
    in links and titles errors Comment by Phil May 18
  • Hi, You can find images and a video used in this demo and their licenses here: https://www.freepik.com/free-photo/seductive-blond-woman-with-perfect-legs-sitting-bench_10310213.htm https://www.freepik.com/premium-photo/low-section-woman-standing-roc…
    in Use images and Videos of pre-built websites Comment by Phil May 18
  • Hi, Do you use any unsupported plugins? You can find a list of supported plugins here: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility Or do you use a child theme on your website? Best regards
    in disattivation code product Comment by Phil May 18
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in How can I edit the menu in a different language Comment by Phil May 18
  • Should I take any particular steps to reproduce this issue? I could not notice it. Should some specific posts appear after selecting a particular category? Best regards
    in Sometimes the filters don't work Comment by Phil May 16
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