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Phil

Phil

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Phil
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  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Also, go to Betheme -> System status, and see if your server meet theme requi…
    in Updating theme and not working fine Comment by Phil February 27
  • Hi, What you sent indicates that the root cause is in your child theme: https://forum.muffingroup.com/betheme/uploads/553/GIGYD7POYR97.png Please switch to the parent, and check if the problem persists. Thanks
    in Cannot edit pages Comment by Phil February 27
  • Hi, It displays correctly for me: https://forum.muffingroup.com/betheme/uploads/141/1X6L4HFNWV6W.png Did you handle this in the meantime? Did you try purging the cache? Best regards
    in Button color has changed Comment by Phil February 27
  • Did you use Builder -> SEO option on the home page? Best regards
    in Sitemap not registering images Comment by Phil February 27
  • Hi, There is no such feature in Betheme, so there is no option to achieve that unfortunately. Best regards
    in How do I make only the tabber div from the tabber component as sticky? Comment by Phil February 27
  • Please go to Betheme -> System status, and check if your server meet theme requirements. Also, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and reche…
    in Backend Comment by Phil February 27
  • I am happy that we could help. If you have any other questions or problems, feel free to ask. Best regards
    in Problems with Paypal Comment by Phil February 27
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in 404 error when i "pay" order. Comment by Phil February 27
  • Hi, Did you activate the wishlist button next to the cart button in Betheme -> Theme options -> Shop -> General? https://forum.muffingroup.com/betheme/uploads/497/HD4D4N5TLWRI.png Best regards
    in How to add wishlist icon on single product page? Comment by Phil February 27
  • 1) How would you like to adjust Cross-sells? Maybe I will be able to help. 2) Yes, they just appear. Don't you have them? Best regards
    in Add a coupon Button and Field Comment by Phil February 27
  • Hi, Put a link to the desired page in the link field of the Image element: https://forum.muffingroup.com/betheme/uploads/494/1A0G83IKK55G.png Best regards
    in Images with Link in Gallery Comment by Phil February 27
  • Hi, So no further assistance is needed? If you have any other questions or problems, feel free to ask. Best regards
    in the trademark sign ® - dont shows UP Comment by Phil February 27
  • Use this code: .woocommerce table.shop_table td.actions .coupon .input-text{  text-transform: capitalize!important;  letter-spacing: 0!important;  font-size: 14px!important; } Best regards
    in Product page Comment by Phil February 27
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Revolution Slide for WooCommerce Shop Comment by Phil February 27
  • No matter if Betheme is active, or I activate another theme, your website displays like that: https://forum.muffingroup.com/betheme/uploads/586/VB6XFMZDFQZ9.png Please contact your hosting provider regarding this. Thanks
    in Problems with the latest version BeTheme 28.3 Comment by Phil February 27
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Problems with the latest version BeTheme 28.3 Comment by Phil February 26
  • https://forum.muffingroup.com/betheme/discussion/comment/276670#Comment_276670 No, it is not possible to achieve that with the template. https://forum.muffingroup.com/betheme/discussion/comment/276671#Comment_276671 In Woo Blocks, there is Cross-sel…
    in Add a coupon Button and Field Comment by Phil February 26
  • We are checking this. I will let you know when we find the culprit. Best regards
    in Portfolio and Shop grid Comment by Phil February 26
  • Hi, Sorry, but I have not received any message from you yet. Please check your email inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all…
    in Problem vith languages Comment by Phil February 26
  • I used regenerate thumbnails option from Betheme -> Tools, and the image displays correctly now: https://forum.muffingroup.com/betheme/uploads/092/STVZ12L8XXA6.png https://forum.muffingroup.com/betheme/uploads/963/LSQTN0SHBSFO.png Please check it…
    in Portfolio and Shop grid Comment by Phil February 26
  • Please update Betheme to the newest version, as it was fixed in the last release. Best regards
    in Breadcrumbs showing HTML code Comment by Phil February 26
  • Hello, Please check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make y…
    in Very Low Mobile PageSpeed Score (54) – Betheme Optimization Help Needed Comment by Phil February 26
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in BeBuilder not working in footer template. Comment by Phil February 26
  • Hi, From the plugins you mentioned at the beginning, we support ACF only. Did you try disabling all unsupported plugins to see if the problem persists? BTW I cannot access your website: https://forum.muffingroup.com/betheme/uploads/942/C5O6GIMD9L2B.…
    in Support Needed: Role-based access/login redirect & portal loop issues on portal.karisrealtors.com (B Comment by Phil February 26
  • Though some plugins are installed with a pre-built website, it does not mean that we are the authors of the plugin. No, we did not experience the problem you have before. Please contact Elementor support here: https://wordpress.org/support/plugin/el…
    in Your Site is Experiencing a Technical Issue Comment by Phil February 26
  • Hi, The Bookstore demo uses WooCommerce blocks on cart and checkout pages. You have shortcodes there. So you should edit cart and checkout pages, remove shortocodes, and put blocks instead: https://woocommerce.com/document/woocommerce-store-editing/…
    in Add a coupon Button and Field Comment by Phil February 26
  • The problem is the checkout template. The checkout template is based on the WooCommerce checkout shortcode, which is no longer supported by the PayPal Payments plugin, and it works with Woo blocks only. On your testing domain, we switched the checko…
    in Problems with Paypal Comment by Phil February 26
  • Is there a specific page you cannot edit or does it happen for all of them? I checked a random one, and it opens correctly for me. Both with regular edit and BeBuilder: https://forum.muffingroup.com/betheme/uploads/820/S6FX48Y0F8AZ.png https://forum…
    in Theme blocks me from editing the page Comment by Phil February 26
  • Try the following CSS code: .woocommerce .products .product{  margin-bottom: 0!important; } Put it in Betheme -> Theme optiosn -> Custom CSS & JS -> CSS. Best regards
    in Product page Comment by Phil February 25
  • Hi, Please install WooCommerce, configure it, and create new products with the wines. https://support.muffingroup.com/documentation/woocommerce/how-to-use-woocommerce-with-betheme/ There is no option to turn the portfolio into a shop, so you must re…
    in Woocommerce Template issue./Portfolio not shop Comment by Phil February 25
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