markxkr
markxkr
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License key verification
We do not store any license keys, it is for verification purpose only if support expired
Where can I find my purchase code?Comments
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That's great Pablo, installed and all working AOK, and also fixed a desktop display issue, so good all round. This ticket can be closed now.
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Hi Pablo Thanks for the update. Do you have a rough time scale on that? I know the last update was at the beginning of January. Thx
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Hi WPEngine can't remove their plugin. So we have created a staging site on another server. Details sent via Theme Forest. This server does not have caching or host plugins The same issue appears to be present. Thx
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And there is no caching on the site as it is automatically disabled by WP Engine
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"WP Engine" plugin Do you mean the WP Engine entry at the top left of the admin menu? Thx
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Hi Phil We have had authorisation to create a duplicate site on a staging server. Access details sent via Themeforest Apologies for delay in getting you access to investigate. Thx
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Hi Phil Apologies, we had authorisation issues to give you access. Still waiting but will submit once approved by client.
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Thx Phil, might be a bit drastic just for this section :) Let's get the user account setup and over to you. Thx
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Hi As a workaround while this is being investigated. Is it possible to turn off the footer for a portfolio page? Either completely or just on responsive where we are seeing the issue. I will get admin access setup for you and submit via ThemeForest.…
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Hi Tried that already but same display issue? Thx
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OK thanks Pablo
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Hi Bryan, thanks for yoru reply, but Anden14 already responded with the fix. Thx
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Hi anden14 Apologies, I wasn't looking properly at the username :( Thank you - simple when you know how :) Now does what I want, really appreciate your time and help. BTW - is it just me or are there 'too many' places where the blog needs to be conf…
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Thanks for coming back. What I had set in the main blog settings is, what I think you have said, see screenshot: https://prntscr.com/pxm6di I also checked the blog page template and that is also set to have sidebar: https://prntscr.com/pxm694 Wha…
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Thx, I see the posts, I just can't get the blog page to show in the Classic style as per the layout here: (https://themes.muffingroup.com/be/theme/blog/classic/?mfn-s)
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No, it was a WooCommerce setting. All sorted now.But wouldn't have spotted without your confirmation! It only happened as a guest. Thanks
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Hi Pablo Thx, you highlighted the issue. Just realised that when logged in the products show, but when visiting as a customer the products don't show. But this only happens for the Shop Slider on the home page as it's based on categories, not all of…
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Hi Just checking that you received the email sent via support?Thx
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As an addendum to this. I created a copy of the home page and using Visual Composer/WPBakery I created a row with a WooCommerce product slider display which worked. So I am obviously missing a setting somewhere on Muffin that lets the Muffin Shop S…
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Thanks, it was that, theme was still activated on dev site after moving to live. Now deactivated and will carry out the process to disable all & update theme plugins. Thanks
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Thanks, we'll get that investigated.
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Hi, Yes that is the problem. But the code is put in automatically, we're not copying the code in. See the screencam. https://www.screencast.com/t/g2EWusHa We can remove but it shouldn't be doing this and it will become a problem once the client sta…
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Hi To make life easier I have set up a dummy menu so that you can log in, change the menu to the dummy menu and see the effect. Dummy menu is: BeDummy *** PLEASE NOTE ***Please do not access the site between 14:30-17:00 on Thursday 29 August as we a…
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What you are testng and screen grabbing is the menu that we have had to modify so that menu items are created as Custom Links. With the WP Admin login have you looked at the menu and changed to insert a page instead of a Custom Link? Thx
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Hi, did you make any changes to the menu to test direct page links? We had to change the menu to use only custom links (as per initial ticket: "If we add custom links as menu items then it displays OK.") if we add direct page (that have Vi…
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Thx Pablo, tested here and copied to TF mail so not sure why you had a problem. Sent details again via TF
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Thanks Bryan, details posted in contact form on ThemeForest
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Hi Bryan, many thanks, exactly what I needed.
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HiThanks. CSS not my thing :( The page is here: http://thehorsetrust.wpengine.com/portfolio-types/rescue/ Server access is password protected: un: thehorsetrust pw: 1ns1ght-201$$ Appreciate your help. Thx
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Hi Apologies, linked to wrong screen grab :( Should have been this: https://www.screencast.com/t/pppSxp2c I can enter text OK but I can't style as it just shows as <p> styling.