tracym17
tracym17
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Hi there, this does not resolve our issue that the website is unable to update any theme or plugin due to the .maintenance file... please would you urgently assist us it is specifically a theme issue and I am hoping you can help us. The client is lo…
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Hi there, the dev used https://xneelo.co.za/help-centre/website/migrate-your-wordpress-website-using-duplicator/ to migrate the website... if that helps? We need to resolve this quite fast as the website keeps crashing each update it makes and we n…
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Hi there, my dev says he tried to use all in one migration plugin but it failed, there were a bunch of error messages that came through and it was not possible to use. (But does not have those error messages saved anywhere.) He used another plug…
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HI thanks that worked.
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Done! I gave links to the test page and the test pop up so we don't interfere with the 2 x real pop ups on the home page.
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Hi there I have tried to extend the container and elements but it does not help with the line height for the title "Join our Open day..." The styling I believe is being pulled from our H2 in betheme > options. That we cannot change as …
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Hi there, THanks I will try look at that and will revert if I need more help.....
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Hi there, But on the home page of this same website, I have set up the YouTube video in the exact same way and we are able to change the video thumbnail from betheme editor... https://afm-ags.org/ the first video on the home page.... https://forum.…
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YAY! Thank you! It is really easy to use and works so well with betheme even now.
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Sorry..... We managed to bypass this issue by buying a Nitropack premium package - and the issue is no longer there and the website and shop is running extremely fast. Please make sure Nitropack is a safe plugin to use with Betheme because it is…
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OMG! Thank you so it was fixed this must be a cache stored in the bebuilder editor :( thanks.
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Sorry Phil, here you go... https://swisshotelschool.co.za/upcoming-events/
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Hi we have isolated the issue it is WOOCOMMERCE specifically.
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Thank you.
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PLEASE TELL ME where to remove this google recaptcha code inside the betheme FIle Manager... I dont find anything in functions.php.....
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UPDATE: we are doing a website restore.... it does not seem to work for some reason what is going on with theme????
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Hi there - the website is loading fine now... not sure what happened when we updated the betheme :( seems to be ok for now.
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I DO NOT HAVE the ftp credentials - I will have to try source this for you. sorry did not see that message
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Hi there - thank you. I will send the logins privately.
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Hi there, thank you
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Thank you!
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Hi there, it works in incognito - but why not any other browser - sighs in technology!!!!!!
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HI there, but this did not work for me at all even in a new browser... not even once... I am aware it is set to show again after 60 days as we don't want to tire the audience visiting the website if they had already signed up. I will try in incogni…
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Sorry I have given you the incorrect screen shot hang ten let me get the right one: https://forum.muffingroup.com/betheme/uploads/133/GXHACAF525VC.png https://forum.muffingroup.com/betheme/uploads/665/O37DNXCMUYN6.png This does not show...
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Did you tap on the button on the home page or did this pop up load automatically after 5 seconds???? there are 2 of the same pop up on the home page the button tap pop up works the pop up that loads automatically after 5 seconds does not work Which …
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Yes I am sure. The first website was made over 1 year ago... the 2nd website was made 3 weeks ago. Thank you.
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I sent you logins earlier today!
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Hi there, sure will do as soon as I get a gap! Thank you....
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Hi there, we have edited everything we can find to remove this white header space at the top on mobile... please advise where and how to hide this... all settings in header and subheader and colours have been changed... https://forum.muffingroup.com…
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Yes I did it in the correct order... Main domain was the first and only licence, then 1 year later we. made the sub domain and put the same licence there... but no luck